We had a problem with all four roof panels on our pergola. Due to a sudden storm earlier in the year three broke off as did the fourth one when we tried to take it down. As it was less than a year o... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Having applied for a free Kettler wood protection I hadn’t attached the proof of purchase correctly. Donna from customer services emailed me back by return to ask for it to be resent, which I did and... See more
Company replied
Outstanding products and service. I have several Kettler outdoor furniture sets and the quality can’t be beaten. For my latest set, my cat unfortunately has decided one of the chairs looks like the pe... See more
Outstanding customer service from Kettler. I accidentally broke a small outdoor glass table top. I emailed Kettler to see if I could replace it. They don’t usually sell replacement table tops but whe... See more
Company replied
Company details
Written by the company
Specialists in excellent, quality garden furniture, home fitness equipment & table tennis tables.
Contact info
Moons Moat Road, B98 9HL, Redditch, United Kingdom
- 01527501901
- dean.n@kettler.co.uk
- www.kettler.co.uk
4.0
Great
737 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service
Customer Service, Lydia was above and beyond , extremely efficient and helpful an absolute pleasure to deal with.
13 March 2026
Unprompted review
Reply from Kettler GB
Thank you for taking the time to leave such a lovely review.
I’m really pleased to hear that Lydia was able to assist you and that you found her service so helpful and efficient. She takes great pride in looking after our customers, so I know she will be delighted to hear your feedback. I will be sure to pass your kind comments on to her.
Excellent customer service from Kat at…
Excellent customer service from Kat at Kettler thank you!
10 March 2026
Unprompted review
Reply from Kettler GB
Thank you for your wonderful 5-star review.
We’re delighted to hear about the excellent service you received from Kat. She takes great pride in supporting our customers, so your kind feedback will mean a lot to her.
Thank you for choosing Kettler, and we hope you continue to enjoy your purchase.
Superb after sales service from…
Superb after sales service from Kettler, having purchased a wall mounted parasol a couple of years ago but had not fitted it until recently only to find out it contained the wrong cover, this was no problem for Kettler who had no issues or problems sending the correct cover out, Neil Wilkes was very helpful indeed.
10 March 2026
Unprompted review
Reply from Kettler GB
Thank you for your wonderful review.
I’m really pleased to hear that we were able to resolve this for you and get the correct cover sent out. Even though the parasol had been purchased some time ago, we always aim to make things as straightforward as possible for our customers, so it’s great to know the experience reflected that.
I’ll be sure to pass your kind comments on to Neil – he’ll be delighted to hear that his help made such a positive difference.
Thank you again for taking the time to share your feedback, and we hope you continue to enjoy your parasol.
Excellent customer service- fast…
Excellent customer service- fast response and follow up to change delivery date( we live in the Highlands , Scotland so delivery can be tricky ) Kat was so helpful
9 March 2026
Unprompted review
Reply from Kettler GB
Thank you for your wonderful 5-star review! ⭐
We’re delighted to hear that you received excellent customer service and that Kat was able to assist quickly with rearranging your delivery date. Deliveries to the Highlands can sometimes require a little extra coordination, so it’s great to know Kat was able to make the process as smooth as possible for you.
I’ll be sure to pass your kind feedback on to Kat — she’ll be really pleased to hear it.
Thank you again for taking the time to share your experience, and we hope you enjoy your Kettler purchase.
Excellent customer service from Kat
I have just placed an order with Kat and she was so friendly and helpful with my enquiry an absolute credit to Kettler no questions were to much trouble for her to answer.
5 March 2026
Unprompted review
Reply from Kettler GB
Thank you for your wonderful review. We’re delighted to hear about the excellent service you received from Kat. Providing friendly and helpful support is something we take great pride in, and it’s fantastic to know that Kat was able to assist with your enquiry and make the ordering process such a positive experience.
Your kind words will certainly be shared with her – I know she will really appreciate the recognition.
Thank you again for taking the time to leave your feedback, and we hope you enjoy your purchase.
Excellent customer service
Very helpful member of the customer services team, Kat Woods, did everything she could to answer my query and place an order. Excellent!
4 March 2026
Unprompted review
Reply from Kettler GB
Thank you for your wonderful review. We're delighted to hear that Kat was able to help with your query and assist in placing your order. I’ll be sure to pass your kind comments on to her — I know she’ll really appreciate the feedback.
Ordered spare parts and received…
Ordered spare parts and received excellent and timely response
4 March 2026
Unprompted review
Reply from Kettler GB
Thank you for your kind review! We're really pleased to hear that your spare parts order was handled promptly and that you received an excellent response from the team. We always aim to make the process as smooth and efficient as possible, so it’s great to know we delivered on that for you.
Excellent response and customer…
Excellent response and customer service. I enquired about a cover for our Versa set and had the answer, complete with link, within 12 hours. Ordered it immediately.
Service and products are to be highly recommended. Thank you.
3 March 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic review.
We’re delighted to hear that you received a quick and helpful response regarding the cover for your Versa set, and that you were able to place your order straight away. Making things simple and efficient for our customers is always our aim, so it’s wonderful to know that was your experience.
Your recommendation truly means a lot to us — thank you again for your kind words and support.
Excellent Kettler experience. An excellent professional and friendly…
An excellent professional and friendly service from the person (Kat) who dealt with me. I felt like a truly valued customer.
2 March 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to share such a thoughtful review.
We’re absolutely delighted to hear that you had an excellent experience with Kettler, and that Kat provided a professional and friendly service throughout. Making our customers feel genuinely valued is incredibly important to us, so it’s wonderful to know that came across in your interaction.
Kat was very quick and helpful in…
Kat was very quick and helpful in dealing with with my query
2 March 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review.
We’re delighted to hear that Kat was able to assist you quickly and helpfully with your query. Providing prompt, clear support is something we really pride ourselves on, so it’s lovely to see that reflected in your experience.
We’ll be sure to pass your kind comments on to Kat — they’ll mean a great deal to her.
Super quick response regarding my order…
Super quick response regarding my order and sorted a re-delivery date in no time at all.
Excellent.
2 March 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review.
We’re really pleased to hear that your enquiry was handled quickly and that we were able to arrange a new delivery date without delay. Providing a smooth and straightforward experience is always our aim, so it’s great to know we got it right for you.
We truly appreciate you taking the time to share your feedback
Customer services
Customer services got back to me promptly to assist with my refund.
So far the service has been very good
RB
26 February 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your lovely review, RB.
I’m really pleased to hear that our Customer Services team responded promptly and were able to assist you with your refund smoothly. We always aim to make the process as straightforward and stress-free as possible, so it’s great to know that’s been your experience so far.
We truly appreciate you taking the time to share your feedback, and we’re here if you need anything further.
Great Service
Excellent after care service from Kettler - they couldn't have been quicker nor more helpful.
24 February 2026
Unprompted review
Reply from Kettler GB
Thank you for such a fantastic review.
We’re so pleased to hear you were happy with the aftercare service you received. Providing quick, helpful support is exactly what we strive for, so it’s wonderful to know we delivered on that for you.
Your feedback really does mean a lot to the whole team — thank you for taking the time to share it.
Excellent customer services
Ordered some wood stain product which unfortunately arrived slightly damaged with a small leak. Notified Kettler upon receipt, advising them that the product itself was still usable and a replacement wasn't necessary, a partial refund would have been entirely acceptable. Received a prompt response from Kettler customer services, apologising for any inconvenience and with the offer of a full refund. Excellent customer services.
25 February 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your thoughtful review.
We’re really sorry your wood stain arrived with a small leak — that’s never how we want our products to reach our customers. We truly appreciate you letting us know so promptly, and for being so understanding about the situation.
I’m pleased our Customer Services team were able to respond quickly and put things right for you. Offering a full refund was the least we could do, and it’s lovely to hear you felt well looked after.
Thank you again for your kind words — it genuinely means a lot to the team.
Extremely helpful customer services team
I have had cause to email Kettler a few times because I was ordering new cushions. I have found them to be extremely prompt and helpful. Today I had Mena helping me and she couldn’t have been more helpful, she suggested different options which was great!
I would definitely recommend Kettler.
25 February 2026
Unprompted review
Reply from Kettler GB
What a lovely review to read — thank you so much for taking the time to share your experience.
We’re delighted to hear that our Customer Services team have been prompt and helpful while you were ordering your new cushions. It’s especially great to see Mena recognised for her support — she’ll be thrilled to know her suggestions made a difference and helped you explore the best options as she has only recently joined the Kettler CS Team! .
Your recommendation genuinely means a lot to us. We hope you enjoy your new cushions and get plenty of comfort from them!
Lea answered the phone straight away
Lea answered the phone straight away. Explained what I was looking for and was amazing and so helpful. It was amazing to not speak to a Robot or listening to so many options when usually none are applicable. Well done to Kettler and Lea. Outstanding service and would highly recommend.
24 February 2026
Unprompted review
Reply from Kettler GB
What a brilliant review to receive – thank you so much for taking the time to share this.
I’m absolutely delighted to hear that Lea was able to help you straight away and provide the kind of clear, personal support we always aim for. We know how frustrating automated systems can be, so it’s lovely to hear that speaking to a real person who listened and understood made such a difference.
I’ll make sure your kind words are passed on to Lea – it will mean a great deal to her.
Thank you again for your recommendation and for choosing Kettler. We truly appreciate your support.
Had an issue with replacement foot caps…
Had an issue with replacement foot caps for my 70cm mesh table. The old ones had split and I could not get the new ones on. The advice from Kat in customer services was to put the caps in hot water to make them more pliable. I did this and they fitted on like a dream! Thank you Kat at Kettler 😊
23 February 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic review!
I’m really pleased Kat was able to help you get those replacement foot caps fitted without any further hassle. Sometimes it’s the simplest tips that make all the difference — and the hot water trick is a good one! 😊
It’s great to hear they went on “like a dream” in the end. I’ll make sure your kind words are passed on to Kat — feedback like this really means a lot to the team.
Thanks again for choosing Kettler, and enjoy your 70cm mesh table!
Fast action from Kat
Had a problem with some covers and I have to say the issue was dealt with speedily and professionally by Kat. Thank you for resolving so promptly Kat. You were a ⭐
20 February 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic 5-star review ⭐
We’re delighted to hear that Kat was able to resolve the issue with your covers quickly and professionally. We’ll be sure to pass on your lovely feedback — she’ll be over the moon to know her support made such a positive difference.
Thank you again for taking the time to share your experience. It really does mean a lot to the whole team.
1st-class service
1st-class service. 1st-class delivery. 1st-class products. All from a 1st-class company. Working with Kettler was first-class and a refreshing experience; many companies today don't provide that level of service.
19 February 2026
Unprompted review
Reply from Kettler GB
Thank you so much for such an incredible review ⭐
We’re absolutely delighted to hear that you found the service, delivery and products to be first-class — that’s exactly the standard we aim to deliver every time. It’s especially rewarding to know that working with Kettler felt like a refreshing experience, as we know how much great service matters.
Your feedback genuinely means a lot to the whole team, and we truly appreciate you taking the time to share it.
I made an enquiry about an out of stock…
I made an enquiry about an out of stock item, Kat Woods was very on the ball and as soon as it came in she was quick to organise the delivery.
9 February 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear that Kat was able to assist you so promptly. She takes great pride in staying on top of enquiries and making sure customers are kept informed, so it’s lovely to know her efforts made a difference.
We truly appreciate you taking the time to share your experience, and we hope you enjoy your item once it arrives!
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