The quality of the garden storage box was first rate, instructions were clear. The only thing that let down the experience was the delivery by DX. Doorbell rang, the box (not inconsiderable weight) wa... See more
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Based on reviews, created with AI
Thank you for visiting our Trustpilot page! We really appreciate you taking the time to share your thoughts and experiences with us — your feedback helps us improve and continue delivering great service. If you need any assistance, our team is here to help: • General enquiries & spare parts: 📧 csuk@keter.com • Questions about purchases made directly from Keter: 📧 hduk@keter.com • If you’d like to escalate an issue or feel you’re not receiving the service you expect: 📧 ceuk@keter.com We’re committed to making sure you have the best possible experience with us. Thank you for being part of the Keter community! 😊 — Team Keter
Keter UK Ltd, Beaumont Road Industrial Estate, OX16 1RH, Banbury, United Kingdom
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Reply from Keter
Really great product. Well made and instructions are clear. You even get spare screws and bolts. I have ordered a Keter Shed to make the set.

Reply from Keter
Really good customer service. Honestly. Easy to contact and helpful

Reply from Keter
We ordered the new 1150l Darwin double bin storage (brown)
The delivery was very quick and the product is of Keter high quality , the instructions were clear
The only thing I would say is that it took a little longer to make up than expected and you definitely need a drill as lots of screws, appears more screws than our previous bin store which was more push fit.
Looks very smart made up

Reply from Keter
Excellent quality product. Good free delivery. Would have been 5 stars but thought price a bit on the high side.

Reply from Keter
The plastic shed is great apart from the very flimsy flooring it boasts about. Not great. I ended up spending a lot more buying plywood to lay on top.

Reply from Keter
It was easy to find the products I Wanted, pay and delivery was fast and efficient

Reply from Keter
Amazing customer service! I had bought a midi storage box last month and it was sadly damaged during the recent storm Dave. It had completely cracked the door and it wouldn't shut properly, I was so devastated because we had saved up for this storage box. I stood and cried in the garden the next morning. I emailed them on a whim, to see if I could at least just buy a door as a spare part rather than a whole new box. And they have very kindly have sent out a replacement door. This completely made my day and I am so grateful! 10/10 customer service.
Edit 19/4/2026 - Sadly have not received spare part, having to email to chase up a goodwill gesture feels pretty crappy and shameful on my part (but really in need of it) had a couple emails saying I'll receive a dispatch email but haven't heard anything since. I feel a bit gullible tbh, anyway the guy i originally spoke too was still lovely so that part of my review still stands.

Reply from Keter
The delivery was piecemeal with 3 parcels coming first and the last one 4 days later which was a shame. However the shed I bought through Costco to which these other purchases were for was first class with full delivery when they said it would be and the installation was first class

Reply from Keter
Super impressed with the quality and simplicity of building this 8x6 shed and it’s very sturdy when built

Reply from Keter
I bought a store it out max 1200L from an approved retailer. It was quite cheap and sold as damaged. I did not initially see all the damage until I got it home. I contacted Keter customer services in the hope they could let me purchase the damaged pieces. Whilst they did not have to they have been able to assist partly. I cannot complain but only thank them for their service and one part they can provide.
My only reflection point to them would be to provide a paid for spare service to those whose warranty may no longer be valid. To also be seen as a way of maintaining the longevity and use of their products.
I already have a store it out and had for many years and it is still going strong and therefore aware of the use, value and service of such item.

Reply from Keter
Have yet to complete building but all good so far and comprehensive instruction manual helps.

Reply from Keter
Parcel arrived earlier than expected, well packaged, instructions to build very easy, excellent product.

Reply from Keter
Very happy with my purchase , bought off you before ,
I like Keter products .

Reply from Keter
Looks good have not had the opportunity to check it in detail

Reply from Keter

Reply from Keter
Purchase was easy to make and delivery time was excellent. Only negative point was that the delivery company couldn't confirm which day in the stated 4 day window it would be delivered.

Reply from Keter
Great customer support - asked for help with a spare part for a storage box purchased years ago and very quickly provided at no charge.

Reply from Keter
Always Ketter can’t fault them, customer service so helpful, wouldn’t go anywhere else.

Reply from Keter
This is a great storage unit. Easy to assembly. As is always the case with self assembly items, diagrams only provided where the addition of text instructions would be beneficial. But this is a useful storage unit for garden furniture and light garden equipment

Reply from Keter
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