Keter Reviews 6,391

We already have 2 storage boxes and a storage bench so this was the second storage bench.
It is very useful and study but, as with the first bench, we encountered a problem with assembly: the bottom board did not fit into position on one side which then prevented one side (with arm) from locking into position. We had to shave off some of the board to rectify this issue. It took 2 hours to complete assembly.

I had a great experience with Keter’s customer service. I reached out regarding a damaged unit, and Eddie was incredibly helpful and professional. He went above and beyond by arranging a replacement part. It’s rare to find such proactive support these days. Thank you, Eddie, for looking after your customers!

Product came well packaged but a single panel damaged

I purchased the Keter Premier 7x7.5 Shed less than two years ago, and I’m extremely disappointed with both the product quality and the customer service.

For something at this price point, I expected durability—but one of the door hinges has already failed, making the shed impossible to properly secure. This isn’t normal wear and tear; it’s a fundamental part of the structure failing far too early.

What’s even more frustrating is the complete lack of support from Keter. I was willing to fix the issue myself, but they refused to supply replacement parts unless the product is under warranty. There’s no option to purchase the parts, which effectively renders the entire shed useless over a relatively minor fault.

A product like this should last far longer, and a company should stand behind it by offering basic support and spare parts. Instead, I’m left with an expensive, unusable shed and no practical solution.

I would strongly advise others to avoid Keter. Based on this experience, I won’t be purchasing from them again.

We have had Keter sheds in the past.
This is our 3rd shed and we are so disappointed. Parts were out of shape which made it difficult to fit. The quality of the doors are not up to standard and the fittings that have to go into the top and bottom are terrible fit. Overall the quality is not up to standard and wouldn’t recommend to anyone

Excellent quality product, instructions easy to follow.

Don’t order via Keter. Take your money and you get a tracking number that just states we are expecting your order. Nothing else happens.
Just order from another store or pop to the garden centre.
20/4. Item has now been delivered and is damaged. Contacted customer service again.

Great product, easy to assemble.

Quality product and easy to assemble

8x6 size, easy setup, durable

Generally good but roof is poor. Needs to be more rigid, so that it drains.

Unfortunately I picked the wrong storage container I wanted refuse bin container but it won’t go to waste use it for gardening tools

I bought two storage boxes. This is a great product, easy to build and robust. They also look great in the garden. Definitely would recommend this product.

Very good service .The store age box is nicely made ,easy to put together very strong very satisfied

The quality of the garden storage box was first rate, instructions were clear. The only thing that let down the experience was the delivery by DX. Doorbell rang, the box (not inconsiderable weight) was leant against the front door making it hard to open. "Ooo it's here" said I cheerily to which the delivery guy monotone'd "name?". When I was momentarily stunned by his attitude, he just repeated "name?" then turned and walked off. I realise you're not responsible for third party (and third rate) delivery companies but this sullied an otherwise great experience. He obviously hated his job. Maybe you could ease his anguish and not give DX any more annoyingly big and heavy parcels to deliver? Apart from that, all good, lovely product.

As described, delivered in a timely fashion and good quality.

Received a text in the morning saying my delivery slot was between 9.00am - 1.00pm. Based on this information I made appointments for the afternoon. At 9.30 I got a call from the driver that my delivery would be between 2.00pm - 5.00pm. I then had to cancel my afternoon appointments!! The delivery was eventually made at 5.45. If this information was given to me prior to the delivery date I would not have wasted a days holiday.

Delivered on time, instructions good and easy to assemble, roof was harder but not a problem. Looks good in garden

Delivered on time and the heavy bulky packages moved to the rear of my property by the delivery team.

The purchase experience was great through the Keter website. Our storage bin arrived much sooner than we had hoped, and was super simple to put together thanks to the clear instructions. We particularly like the lid support hinges that keep the lid open. It looks great and has plenty of storage capacity for our lounger cushions.