Exceptional Service from Start to Finish from Ollie the manager to the excellent, hard work of his staff. A BIG Thank you. Mikky & Nick were most helpful and accommodating showing them where to place... See more
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Without going into personal details, Kelly's have been outstanding in their help and support through what has been an extremely stressful time in our lives. Special mention to Oliver Cose, who has al... See more
Company replied
Ben, you're an absolute legend, thank you so much again. I don't usually write reviews but this company is absolute class. I cannot fault it at all. I would highly recommend Kelly's to anyone who's ex... See more
Company replied
Nick and Gil unloaded all of my heavy belongings into my first floor flat with no complaints and did an excellent job of putting everything where I asked them to without scratching any walls etc. Woul... See more
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Company details
Written by the company
Established over 80 years ago, Kelly's was the first company in the UK to offer convenient Mobile Self Storage solutions to customers. Still, in the family, the company now holds 2 facilities servicing London and the South East and delivers storage units direct to the door of more UK households than ever before. Not content with pioneering the Self Storage industry, Kelly's launched Kelly's Document & Data Management which specialises in bespoke document and data storage for businesses as well as Kelly's Storage Charity Events, a unique concept in charitable giving whereby they pay for and organise sporting, fund-raising events with 100% of money raised going to local charities. Set up by the Directors in 2010, Kelly's Storage Charity Events Department, with support & engagement from all members of staff, has raised over £700,000 to date! As a family business, our focus is on providing exceptional customer service - so we're proud to say our Customer Service Team is helpful and efficient, and receives consistently excellent feedback. And, with direct lines, it's likely you'll speak to the same person every time you call, meaning you'll receive a unique and personal service from beginning to end. The same also goes for the road - our drivers are experienced and knowledgeable and will text and email you prior to and on the day of your booking with their name, number, and time of arrival - so you're not left in the dark. And, to keep things simple, we tell you about all the costs upfront - there are no hidden extras, no deposits, and no need to buy a padlock. In fact, we won't charge you anything until we've actually stored your goods and, even then, you only pay for the days you actually use.
Contact info
United Kingdom
- www.kellystorage.co.uk
No recent history of asking for reviews
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Replied to 66% of negative reviews
Typically replies within 24 hours
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Barry and nick were excellent and went…
Barry and nick were excellent and went above and beyond to help us put furniture together and dealt very well with tricky circumstances, i.e a one way narrow road and a house still in the midst of redecoration! Thank you

Reply from Kelly's Storage
Friendly, Efficient Removals and Packing Process
The whole packing process from Kelly's has been excellent. Mark, Nick and Alice packed everything in 2 hours, were polite, respectful of my property and goods, and have been superb. They managed to get everything and a bit more into 2 crates, where I thought I may have needed 3.
Many thanks once again.

Reply from Kelly's Storage
Great Job by Ben & Callum
We has our storage container returned to our flat and unpacked by Ben & Callum who did an absolutely great job moving some furniture and all of our stored boxes into our garage. Kelly's Storage has been a great team to work with. Would certainly use them again, and would recommend them to others.

Reply from Kelly's Storage
Great local storage company…
We had a very positive experience with Kelly’s, especially the teams responsible for picking up and returning our furniture who were very helpful, careful and friendly - we would not hesitate to use them again.

Reply from Kelly's Storage
Nick and Tim called 45 mins ahead of…
Nick and Tim called 45 mins ahead of their arrival giving me plenty of notice which was much appreciated. They were efficient, respectful of my property in terms of protecting the floors, walls etc. when moving furniture and were very friendly and patient throughout the moving process. I would 100% recommend their services!

Reply from Kelly's Storage
Another trouble free move
I have been using Kelly's for the last 14 years and the service I have received has always been outstanding and last Saturday was no exception. Barry and Oscar were extremely helpful and courteous and absolutely nothing was too much trouble.
On numerous occasions Barry has assisted in my moves and he has such a charming nature Kelly's are extremely lucky to have such a dedicated employee.

Reply from Kelly's Storage
The lovely Brent and Dom were fabulous
The lovely Brent and Dom were fabulous! We couldn’t have done it without them, they were careful and courteous . Thanks Guys and thanks to all st Kelly for amazing service.

Reply from Kelly's Storage
Amazing job. Thank you.
Brent and Dom were fantastic. I can't thabk them enough.

Reply from Kelly's Storage
Great service, great people
Gill moved us in, he was absolutely fantastic. Brought our stuff from storage, loaded up from our current place of stay and unloaded quickly, safely and efficiently. Was very polite, couldn't have been more help! All of our stuff was fully intact as we left it, a great trustworthy company with lovely people.

Reply from Kelly's Storage
Amazing job thank you
Brent, Dom and the team did a great job today for us unloading all our stuff. Could not have been more helpful or nicer we don't know how Kelly's finds such great people. Nothing was too much trouble and went out of their way to help. Very rare to find such a great company there should be some kind of business school case study on Kelly's because everyone we have interacted with has been brilliant. Thank you.

Reply from Kelly's Storage

Reply from Kelly's Storage
Excellent job
Nick and Dom did an excellent job. On time, very helpful and obliging. Thank you both and the whole Kelly’s team.

Reply from Kelly's Storage
Great job
Nick & Barry did a great job - very efficient, and took good care of the furniture whilst navigating three sets of narrow stairs.

Reply from Kelly's Storage
Great Storage Solution
I choose Kelly Storage as they offered a removal service with the self storage option. Tony and Josh two great guys turned after having to rearrange their schedule. They were very professional and carried out the removal and storage with a minimum of fuss. Hope to see them again on the return leg.
Michael
Bourne End

Reply from Kelly's Storage
Professional, efficient and friendly service
I didn't have to lift a finger! Nick and Dom couldn't have been more helpful - they had a slightly awkward route to the back of my flat in the rain, as they weren't allowed access through the front entrance and had to pass items through my patio doors, but they finished the job professionally, quickly and with good humour. They even managed to help with a technical problem with my patio doors! I would highly recommend Kelly's, thank you Nick and Dom for all your hard work.

Reply from Kelly's Storage
Barry and Dan super charismatic guys…
Barry and Dan super charismatic guys that were really helpful with my storage.

Reply from Kelly's Storage
Really helpful guys Barry and Dan even…
Really helpful guys Barry and Dan even though I couldn’t find what I was looking for in my container they still made me laugh. Best but they put container in the sunshine!

Reply from Kelly's Storage
Unloading of our contents to Great Shefford
Mike, Dom & Moss were excellent with the unload of 4 containers in just 2 hours. All done effiently and with care.
Many thanks them and the whole team who looked after our contents for the last 18 months.
We would definitely recommend them!

Reply from Kelly's Storage
Barry and Nick- amazing!
What a lovely man Barry was and good-looking and incredibly funny, he and Nick, who was also lovely and good-looking and funny too, were very efficient and quick and made the whole experience a dream!! Well done chaps! Next time I need my toaster moving, I will book you!!

Reply from Kelly's Storage
Well done Barry & Nick done an awesome…
Well done Barry & Nick done an awesome job would highly recommend

Reply from Kelly's Storage
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