Kelly Eyecare Reviews 

271
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly friendly, professional, and knowledgeable, often going the extra mile to provide excellent care and advice. The eye examinations are described as thorough, with clear explanations and reassuring information provided by the optometrists. People also appreciate the wide selection of frames and lens options, noting the excellent quality of the products and the seamless fitting process. Reviewers frequently highlight the pleasant and welcoming atmosphere, making the entire experience enjoyable from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism and... See more

Product

Customers report a high degree of satisfaction with the product selection, particularly praising the wide... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as comfortable, easy, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as brilliant, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Refreshingly impressed, a highly efficient team in Brockenhurst. 13 years have passed since laser eye surgery, my first visit to an optician since then. Michelle explained everything thoroughly & Soph... See more

Rated 5 out of 5 stars

My glasses are perfect. But I would really like to thank Kelly Eyecare for the care and respect they show my husband who has unfortunately lost his sight,he knows he cannot regain it but he feels com... See more

Rated 5 out of 5 stars

Have been a customer of Kelly Eyecare Brockenhurst for many years. Always received thoroughly professional and competent service. Staff over the years have all been polite and knowledgeable. With a co... See more

Rated 5 out of 5 stars

Even though surrounded by Optician options in London, I always go to Kelly Eye Care on the South Coast in Brockenhurst. The entire team are incredibly friendly, professional and a pleasure to visit. M... See more


Company details

  1. Optician

Written by the company

Here at Kelly Eyecare, we have everything you need to take the best care of your eyes. When you choose us, you are choosing an independent local practice with over 30 years of experience in delivering first class optometry. Whether you need a full eye test, impartial advice, or a choice of the latest eyewear, we are here for you. Plus, our state-of-the-art eye examination facilities and great-value promotions mean you get both high quality and competitive prices. That is why our customers come back year after year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(271)

95 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and efficient team

Professional and efficient team, I was impressed wirh the Opticians very patient, kind and caring approach and management of my 93 old mother with Memory , mobility issues many thanks

14 July 2026
Unprompted review
Rated 5 out of 5 stars

A good experience

My partner & I have been using Kelly eye for several years, the service we receive is excellent, they listen to all your issues regarding your eyes & make sensible suggestions.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

The loveliest team!

The loveliest team! All super helpful and knowledgeable. Never pushy on more expensive options if not needed. Highly highly recommend. Fab service every time :)

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful opticians

First class eye test by Michelle. Very thorough and reassuring information about forthcoming cataract surgery.
Sophie was her usual friendly, helpful and efficient self.
The whole team is kind, caring and professional.
I thoroughly recommend Kelly Eyecare.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

One bit that works,

Customer friendly welcome relaxed with a sense of fun. I enjoy my visits because they are professional, totally focused on the job in hand but also have a sense of fun. Finally they have outrageous colourful frames. Their eye consultant has been amazing for me organising my cataract operations and following everything carefully. Yesterday I had a total operative check and analysis. ThAnkyou you do such a good job.
LH

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly and professional staff

Very friendly and professional staff, looked after by Michele and Sophie.
Overall, an easy and pleasant experience having all the eye tests and being fitted for new glasses.
Notwithstanding the above, what really sets you apart is your after sales service.
The next day I popped in having inflicted some serious damage to my reading specs! No question, all sorted immediately and no charge, very reassuring having this facility.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

I have used Kelly Eyecare for a couple of years and needed a new pair of glasses. I had trouble with the first lenses as they blurred my eyesight. A quiet phone call and visit rectified that and all is well now. I find Kelly Eyecare to be most professional and extremely helpful. I would not hesitate to recommend them. Thank you.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and professional

Friendly , helpful staff at the Winton Bournemouth branch.
A comprehensive sight test and an explanation of which types of lenses I could choose , including benefits and costs but no pressure to buy

2 June 2026
Unprompted review
Rated 4 out of 5 stars

Mrs Michelle Koss

Michelle was very competent and efficient. She iwas also able to answer any questions that I had and make me feel at ease.
All the office staff were also friendly and engaging.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Seeing and looking good.

Big decision to change from our very long standing Surrey optician as the 200 mile round trip was becoming ridiculous. I’m so glad I did. Good thorough examination and excellent advice in selecting new frames and lenses. We are used to a high standard of eye care and Kelly’s Eyecare have not disappointed. Thank you one and all.

25 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look