Had great problems with an unreliable BT internet connection for several months and dreadful interruptions in the last few days. Arrived home and saw an Open Reach van outside the house. Ben Ransome h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 38 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally. Working across several industries including telecommunications, rail, metro, highways and fleet, and energy, Kelly Group operates nationally with 40+ operational centres and delivers a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group delivers a ‘one-stop solution’ to meet the needs of our clients and their customers.
Contact info
United Kingdom
- 02084240909
- trustpilot@kelly.co.uk
- www.kelly.co.uk
Lovely to deal with
Hossain Was polite and friendly and fixed the issue quickly
Drivers need to be more courteous on…
Drivers need to be more courteous on the road. It would help that before pushing in front of everyone they perhaps pick the right lane to begin with. Maybe an acknowledgment or thanks after being pushed in front of would be nice. Rude! HJ71VAM
Brandon was very polite and explained…
Brandon was very polite and explained everything. He sorted our broadband problems and it's running now great. Recommended!
Hossain was polite and excellent…
Hossain was polite and excellent service and job completed satisfactorily.
Andrew Tomlinson
Andrew Tomlinson was really knowledgeable and kept us up to date with everything he was doing. He is a credit to your business
Broadband Speed…
Charlie Shoesmith resolved a fault with our broadband speed and he came along in the alloted timescale.Great communication and helpful
Andrew Tomlinson was the engineer who…
Andrew Tomlinson was the engineer who attend to fix my fault. He was very Friendly, professional and resolved my issue with ease and no inconvenience for me. Great work
I had an excellent experience with the…
I had an excellent experience with the engineer Andrew Tomlinson who came to fix my crackling phone line. He quickly identified the problem and explained clearly what was causing the issue. The repair was carried out promptly and very professionally, and the line has been working perfectly since.
What really stood out was his friendly and approachable manner. He took the time to make sure everything was fully resolved and that I was satisfied before leaving. It’s rare to come across someone who combines technical expertise with such great customer service.
A very efficient, knowledgeable, and personable engineer – I wouldn’t hesitate to recommend Andrew Tomlinson.
Hossain is professional and polite
Hossain is professional and polite. Thank you
Excellent service
Abdul came out today to fix a broadband issue and provided excellent service. He was friendly, professional, and quickly identified the problem. Everything was sorted efficiently and he made sure the connection was working perfectly before leaving. Really appreciate the great service. Thank you!
The Engineer who attended my property…
The Engineer who attended my property to examine an intermittent Internet fault was polite, friendly, and professional. He gave me clear explanation of what he was doing on the results. Before leaving, he advised how to contact him for seven days following his visit.
Hassain is professional
Hassain is professional. He was helpful. Thanks
Success
Service came during scheduled window. Tech kept me updated on the progress of the fix, which was more complicated than originally thought. Ultimately my internet was restored.
Abdul was really good and diagnosed my…
Abdul was really good and diagnosed my problem super quickly and professionally
The engineer did an excellent job!!
The engineer did an excellent job and fixed our internet. Was very polite and courteous. Would highly recommend.
Hossain is polite and professional
Hossain is polite and professional. He was helpful. Thankshoss
Abdul was amazing he fixed the problem…
Abdul was amazing he fixed the problem in a matter of minutes and was very patient when explaining the issue
Engineer Andrew came and contacted me…
Engineer Andrew came and contacted me before arriving and very polite and very professional explained everything that he was doing regarding my internet service and went above and beyond with information and keeping me informed definitely a credit to his company
Charlie shoesmith came and fixed my BB…
Charlie shoesmith came and fixed my BB and got my speeds back to way better than they ever were before. Thank you very much would recommend to anyone
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








