Six months in and I'm still a bit surprised it worked. The way Kayako rolls out the AI makes all the difference. The AI agent called Kay starts by writing draft replies for your agents to check. T... See more
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See what reviewers are saying
For the fourth year now, our Intui.travel company has been using Kayako solutions. All information from different channels in one place. This is convenient! We use the email automation... See more
Kayako is supported by Trilogy, CopperTree, DNN Software, ESW Capital, IngiteTech - and they're all trying to squeeze the most out of their dated email-based product. My company didn't cancel our sub... See more
Customer last month was getting short with us. Not yelling, not rude, just clearly losing patience as Kay (Kayako's AI agent) kept trying to answer the same question different ways. Kay picked u... See more
Company details
Written by the company
Kayako is a customer support platform built around Kay, an AI agent that autonomously resolves customer tickets. Kay plugs into your existing helpdesk with no migration, no workflow disruption, and no new tools for your team to learn. It does more than just answer questions. It takes action. It processes refunds, resets passwords, updates accounts, tracks orders, handles subscription changes, and works through multi-step requests from start to finish, instantly, 24/7, in any language. Every customer gets a fully white-glove onboarding with Kay live and resolving tickets within days, not months. You only pay for tickets Kay actually resolves. For teams looking for a complete solution, Kayako also offers its own full helpdesk platform with AI built in from the ground up. Over 10,000 support agents trust Kayako to scale their customer service without scaling headcount. Founded in 2001, Kayako combines over two decades of helpdesk expertise with an AI-first approach purpose-built for the mid-market.
Contact info
78741, Austin, United States
- www.kayako.com
4.3
Excellent
22 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Used to be good at one point - BAD service dated product
Used to be good software with good support. Now looking dated and as for support (from the support system company)... well I have had an urgent issue for 3 days... no support!!!
28 April 2018
Unprompted review
Avoid! Bad Customer Service - Horrible Company
I recommend buying an alternate solution instead of Kayako until such time as they look after their customers, stop hiking the prices up and respond to support requests.
Kayako charge existing customers that have perpetual licenses extremely high charges for support. Kayako introduced new excessive support and upgrade charges well beyond the original agreement that perpetual licences holders had originally agreed and signed up for. Failure to pay the additional charges means that software updates are not available. Kayako has many bugs which are resolved with the upgrades.
15 October 2017
Unprompted review
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