Avianca refused to help, we had to buy new tickets, 3 days at hotel, food, taxi and my wheelchair.
The 17th of March 2026, my father and I (I was in a wheelchair) had a Avianca flight from Columbia: Cartagena tó Medellin. But because of thunderstorm In Medellin, the plane landed in Pereira, were we waited for a few hours, before the plane flew tó Medellin. As a result, we missed our connecting flights to Bogotá - London - Copenhagen, which were part of the same reservation.
Avianca refused to help and forced us to buy completely new flight tickets and visum. Furthermore, we were left strandede for 3 days without any vouchers, requiring is to pay for our own hotel, food, taxis and my wheelchair.
Instead of rebooking us as required by Supertransporte Columbia, RAC 3 regulations, Avianca is obligated to provide rebooking and duty of Care (accommodation, meals and transport) during s major disruption a ticket, regardless of weather.
Avianca communication is non-existent, and they do not take Care for their customers.