The website is nice, offers great designs, is engaging and on top of that very informative. The information itself is written with love by craftsmen as is the table that we bought. We found what we we... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Well the article we bought, a table, is a beautiful product according to the description and of high quality. Furthermore good delivery with calling the day before delivery. well to the frontdoor but... See more
Company replied
We bought a wooden dining table for our terrace. It is just what we needed as it is not too big for the space. We like the design, especially the elegant, curved lines of table and chairs legs and its... See more
Company replied
We couldn’t be happier with our Kasa-Store experience. From start to finish, everything went smoothly: clear communication, timely updates, and a perfectly coordinated delivery. Honestly, we were a bi... See more
Company replied
Company details
Written by the company
L'azienda M&L Design nata nel 2006 con sede in Via Piemonte 13, Cap 53034 Colle di val d'Elsa (SI) ha creato KASA-STORE per dare un servizio completo a tutto il pubblico del web che è sempre alla ricerca di articoli innovativi ed originali per arredar...
Contact info
Via Piemonte 13, 53034, Colle di val d'elsa, Italy
- +39 .555180045
- info@kasa.store.com
- www.kasa-store.com
4.4
Excellent
561 reviews
Replied to 81% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
The construction of the pieces has been complicated.
The construction of the pieces has been not so intuitive, and I asked for a support by mail. The assistence is very quick!
Now the Scacco matto is in the right posizione and it is really nice!
3 March 2026
Unprompted review
Reply from Kasa-store
Thank you for your review! We are happy to hear that you appreciated our assistance and are satisfied with your coat rack. Many thanks again for your trust!
In love with my chairs
Very good service . Top quality of the goods. Exceeded my expectations.
24 February 2026
Unprompted review
Reply from Kasa-store
Thank you so much for your kind words! We always strive to provide the best possible service and we are really glad to know you are happy with your chairs. Many thanks again!
Good design & good quality with…
Good design & good quality with affordable prices - very good. This time a delivery delay from over 3 weeks as an unhappy fact. But the result justifies the delay and is some „solace“.
5 March 2026
Unprompted review
Reply from Kasa-store
Thank you for the positive feedback. We are delighted to hear that you are pleased with your purchase overall and we hope to serving you again in the future. Stay tuned for our new arrivals!
I ordered two chairs from Greece
I ordered two chairs from Greece. Shipping was really fast! The chairs arrived ok. Really happy with my purchase. Will buy again!
2 February 2026
Unprompted review
Reply from Kasa-store
Thank you so much for your review! We are happy that you are satisfied with your purchase. Your recognition means a lot to us. Lots of new products are on the way, don't miss them!
Good costumer service
Simply perfect, I find what I was searching for, good customer service. Suggested
11 February 2026
Unprompted review
Reply from Kasa-store
Thanks for your 5-star review! It’s our goal to make every shopping experience seamless and we are glad you are satisfied with your purchase. Stay tuned, as many new arrivals are coming soon!
Beautiful tulip dinner table
Product management as delivered on deadline and is top quality. We were kept informed of progress along the way and delivery partner called to set up a time for final delivery at home. The delivery crew was friendly and also put together the table for us in no time. They left the place clean and took all boxes with them.
22 December 2025
Unprompted review
Reply from Kasa-store
Thank you for your fantastic review t! We work hard to ensure a seamless experience, and your feedback means a lot to us. Thank you again!
ABSOLUTE NIGHTMARE - DO NOT BUY
I was looking forward to receiving this piece, but my experience with Kasa-Store has been appalling. The furniture arrived in terrible condition- it was broken upon delivery, which could not be seen upon delivery, as it was delivered in a crate.
I expected a simple resolution (a replacement or a refund), but I received neither. Their customer service has been a dead end. I have been left with broken furniture and a hole in my wallet.
This is unacceptable business practice. Do not trust them with your money.
15 December 2025
Unprompted review
Reply from Kasa-store
Dear Customer,
we firmly reject your statements, as the handling of your complaint was carried out in full compliance with the applicable European consumer protection regulations and with our terms and conditions of sale, which you accepted at the time of purchase.
As this was a sale to a consumer resident in Germany, European consumer law applies automatically, in particular Directives 2011/83/EU and 2019/771/EU, with jurisdiction vested in the consumer’s country of residence.
What you fail to mention in your review is a decisive fact: the parcels were delivered in visibly damaged condition, yet you signed for the delivery without placing any reservation. By accepting the goods without reservation, you personally excluded any possibility of insurance coverage, as the carrier is legally entitled to consider the goods as having been received in proper condition.
Under European consumer law, the seller is liable for lack of conformity of the product, but not for transport damage when the consumer accepts delivery with no reservation despite visible damage. By signing without reservation, you confirmed that the goods were received in good order. In such circumstances, the damage cannot legally be classified as a hidden defect, particularly where the packaging was already visibly damaged at the time of delivery.
The rejection of your complaint is therefore not a matter of unwillingness or poor service, but the direct and unavoidable consequence of the applicable legal framework. Without a properly recorded reservation at the time of delivery, there is neither a legal basis for insurance compensation nor any obligation on our part to replace or refund the product.
This procedure reflects standard practice throughout Europe in distance selling and is clearly and transparently stated in our terms and conditions, which were available for review prior to purchase. Any statements suggesting otherwise do not accurately reflect the facts or the legal reality.
Kind regards,
Kasa Store Customer Service
I was completely satisfied
I was completely satisfied. Phone contact worked, email updates worked, and delivery worked. Perfect.
2 December 2025
Unprompted review
Reply from Kasa-store
Thank you for your feedback! It is great to know that everything met your expectations and many thanks from the whole Kasa-Store team!
Great value for money & the customer…
Great value for money & the customer service was fast and eficient.
15 November 2025
Unprompted review
Reply from Kasa-store
It’s so rewarding to hear that you had a great experience! Our team strives to be as helpful and quick as possible, so your feedback means the world to us. Thank you for choosing us!
Professional quality in materials and services
The product corresponds exactly to the description. The material used is of high quality. The delivery was done as specified.
I would recommend kasa-store
14 November 2025
Unprompted review
Reply from Kasa-store
We’re so happy you’re pleased with your purchase! Your feedback means a lot to us. Thank you from the whole Kasa-Store team!
Very helpful and fast response time
Very helpful and fast response time. Would recommend!
18 December 2025
Unprompted review
Reply from Kasa-store
Thanks for the great feedback! We're happy to hear you had a positive experience with us. Thank you for placing your trust in Kasa-Store!
From the order to the delivery…
From the order to the delivery everything has been smooth and as expected !
The table was particularly well protected and the quality excellent ;-)
Thanks also to the customer service who answered very quickly when I asked them to send me a new set of assembly instructions !
17 November 2025
Unprompted review
Reply from Kasa-store
A big thank you! We always strive to provide the best service and highest quality products, and we truly appreciate your support and trust. New releases are coming to our website, do not miss them!
Reply from Kasa-store
Thank you for your feedback! We're glad you’re satisfied with our product and service. Thank you for choosing us!
I am delighted with the product
I am delighted with the product. I have always wanted a Tulip table. Excellent replica, good quality. The only recommendation to the manufacturer is to maximize stability.
9 December 2025
Unprompted review
Reply from Kasa-store
Thank you so much for your wonderful feedback! We’re thrilled to hear that you are delighted with your Tulip table and that it meets your expectations in quality and design. Thank you again!
Everything is perfect
Beautiful furniture, good quality, fast shipping and client service. I will buy here again.
23 October 2025
Unprompted review
Reply from Kasa-store
Thank you so much for your review! It truly means a lot to us and makes us happy to know that our efforts have made a positive impact. Your feedback encourages us to continue providing the best service possible, and we really appreciate you taking the time to share your experience.
Thank you again from the entire Kasa-Store team!
Reply from Kasa-store
Thank you so much for your 5-star review! Your support is highly appreciated!
Everything delivered in great shape and…
Everything delivered in great shape and exactly as in pictures
9 October 2025
Unprompted review
Reply from Kasa-store
Thank you so much for your positive review! Hearing that you’re so happy with your purchase is the greatest reward for us. We truly appreciate it!
My Tulip table is incredible
My Tulip table is incredible, súper súper nice and perfect quality, the carrera mármol is amaizing, looks perfect in my house. The service has been very professional , with continuos follow up when requested and delivered before the proposed date. Perfect experience
21 October 2025
Unprompted review
Reply from Kasa-store
Thank you so much for your wonderful feedback! We are thrilled to hear that you love your Tulip table and that the Carrara marble fits perfectly in your home. Many many thanks from the entire Kasa-Store team!
Extreme Safety Hazard & Gross Negligence – Company Refused to Honor Warranty
I am writing this review to strongly warn future customers about this company's product quality and, more importantly, their dangerous customer service practices.
I purchased a high-value marble table. Upon delivery, we immediately noted a crack in the tabletop. We reported this defect, including photos and videos, within the required period.
The company's response was negligent: A representative claimed their "expert" determined it was "not a crack" but merely a natural marble "vein," despite evidence to the contrary. They explicitly advised us to "wait for it to actually break" to make a warranty claim.
This is exactly what happened: The table top broke at the location of the previously reported crack and is now a severe safety hazard, held up only by a single screw and a temporary wooden support. The company is fully aware that we have small children in the house.
Furthermore, the company repeatedly refused to organize collection for a refund or replacement, stating we had to package the extremely heavy table ourselves and place it curbside. This was physically impossible, as the table was delivered by four professional movers. This requirement was a clear tactic to obstruct our right to replacement.
The company is refusing to honor the two-year statutory warranty (Gewährleistung/Garanzia) for a product that was defective from day one, leading to a dangerous product failure. Do not trust this company's product quality or their guarantee.
9 October 2025
Unprompted review
Reply from Kasa-store
Dear Customer
First of all, we would like to clarify that, when you initially reported the issue, you were offered a return policy with full return costs, which you, however, declined. This solution would have allowed for a simple and rapid resolution of the case from the outset.
Regarding the alleged crack, our technician—a specialist in marble—verified, including through the photographic documentation you provided, that it was a natural grain in the material, not a structural defect. Graining is, in fact, characteristic of natural stone and does not constitute a manufacturing defect.
The subsequent damage, which unfortunately occurred several months later, cannot be attributed to the original condition of the table nor can it be considered evidence of a pre-existing defect. Upon delivery, the product was intact and compliant.
We fully understand the inconvenience this situation has caused you, but we would like to emphasize that the company has always acted in good faith, offering solutions in compliance with applicable warranty procedures and regulations.
We remain available for a constructive discussion and to discuss further assistance options.
good price good service good product
10 September 2025
Unprompted review
Reply from Kasa-store
Thank you so much for your positive review! We are glad to read that your are happy with your purchase. Thank you for your support!
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