Karen Millen Reviews 

Jade was very helpful in resolving my issue with a dress

Impossible to get a human to connect. Emails are not dealt properly as whoever answers these has no access to your account! Ask umpteen questions, can’t see screenshots, can’t find order numbers and you end up with the most frustrating experience! And as for REFUNDS - zero chance of seeing anything until a month or more after chasing them up - each time order not found. DIABOLICAL

Jade was very helpful with my query today very prompt and efficient.

I received a beautiful crystal embellished top but it arrived slightly damaged due to the nature off the material.

Jade helped me with the order and sent a replacement straight away.

What a pity. I use to love Karen Millen and now they sold out to a shyster company called Boohoo. Buyer beware. Unfortunately I didn’t learn this until after my purchase. Not only did they not deduct the 20% that should have been applied with the code I entered, they also added a “shipping protection” charge of $13.53. So in addition to my $16.16 shipping charge (that I was willing to pay), I also have this additional charge. Apparently there is a box that THEY conveniently check for customer and I needed to uncheck the box in order for them not to apply. Who has time for all this? I will never ever buy from them again. I did reach out to the company…. they aren’t sure why the 20% wasn’t applied but stated they cannot apply it at this time. I’ve read that the quality isn’t what it use to be. Time will tell when I get my $250 dress with the almost $30 shipping charge!

Great support and prompt response and action by Jade at Karen Millen today to process my return request.

I purchased a dress that zip was damaged, it couldn’t pull up and got stuck and I did a return and I was told to upload a photo onto website called Seel but they only deal with the transit of the package. I ask for the photo I uploaded and they said they can’t retrieve it. Now due to this I’m charged for the return and it’s just an ordinary refund minus the return fee. Customer service are saying without the photo they can’t reimburse the return fee. Which says they don’t look at the return item when it goes to the warehouse

I ordered a size 16, they sent me a 6. I returned immediately, tracked. They refused to refund my postage for sending to me and returning it to them. They said they had no proof it was the wrong size even though they received it back. Dreadful customer service, mainly automated. They are so obviously part of Boohoo now, as their service has gone downhill. I will never use them again. Which saddens me, as there dresses are lovely.

I got prescription Karen Millen gold glasses from specsavers. I’ve only had them a year and the gold has worn off and now the metal underneath rubs off my skin and I have a rash now. I have to buy new glasses now. Cheap materials and does not last long. Plenty of batter quality glasses out there! Avoid at all costs!

I ordered a dress online for a garden party. The image of the vibrant black and floral dress was amazing. It was knee length and looked perfect for my needs. Very disappointingly, when it arrived, not only was it massive due to very heavy material, it was also a 'ball gown' length! The image very much misrepresented the item. I was hugely disappointed and even more so when I found I had to pay to return it! On contact Karen Millen customer services, not only did they not read my email they have refused to refund me the returns fee. They bombard me with emails with discounts to buy items but I will be ignoring these going forward!

Extremely disappointing customer service from Karen Millen.
I recently purchased a hat that was significantly smaller than advertised and did not match my reasonable expectations based on the product description and images. When I contacted customer services for assistance, I dealt with an agent called Ryan who was completely unhelpful throughout the process.
I explained my concerns and referred to my rights under UK consumer legislation regarding goods that may not be as described. However, my concerns were not addressed, and no meaningful explanation or assistance was provided. Instead, I was simply told that I would need to pay to return the item myself.
As a customer purchasing from what is marketed as a premium brand, I expected a much higher standard of customer care and a willingness to properly investigate my complaint. Instead, I was left feeling dismissed and frustrated.
The issue was not just the product itself but the poor handling of a legitimate customer concern. Based on my experience, I would be cautious about purchasing from Karen Millen and would recommend that customers familiarise themselves with their consumer rights before doing so.
Very disappointing experience.

Very disappointed with Karen Millen. The company feels misleading and lacking in transparency.

I recently purchased an item and subsequently returned it, that they deduct from refund for something called "Seal Worry-Free Purchase Protection". I have no recollection of knowingly selecting this service during checkout and was shocked to find that I had been charged for it.

If optional services are being offered, they should be made extremely clear to customers and require an active decision to opt in. As a customer, I feel misled by this experience and have completely lost trust in the brand.

I have disputed the charge and requested a refund. Based on this experience, I will not be shopping with Karen Millen again and would caution other customers to check their checkout and refund details very carefully.

Customer service not good. I ordered a coat that when it arrived was in a full length plastic bag with a hanger and properly folded, unfortunately I had to return it as it didn’t fit. I ordered a replacement and this one arrived very badly folded and completely crammed into a too small bag so was very creased. First communication with customer service was an apology and suggestion I return it. I went online to order a replacement to find the promo code on the app which is placed running across the top of the page didn’t work.
I contacted customer services again, explained that I felt I should be able purchase a replacement coat for the one they acknowledged wasn’t packed to their normal standard for the same price. (Also stated the advertised promo code didn’t work. )
Apparently not. A brand new coat delivered extremely creased isn’t classed as faulty so the price cannot be honoured.
I have to agree with many other reviews that KM customer service isn’t a priority.
Disappointing….

Really bad! Karen Millen lets third party sellers sell through the Karen Millen website. If you have to return anything from the same one order, each item has to be sent back to a different address, and they charge you £4.00 for each item!!!! Not only misleading but an actual theaft! My strong advice is to avoid purchasing from Karen Millen.

Never asked for a gift card. Never wanted one. Returned 2 items and the amount spent came back as gift cards.
If that was a mistake by my side i did not have the chance to revise the return in any way because I did not receive any email or communication with a summary of it. Only a QR code for the label. I am trying to communicate with them but doesn’t seem possible… very disappointed and not willing to spend a single pound on this brand. One more reason to have my money back!

Dont waste your money or your time. Shocking experience, do not buy, Returned 2 dresses £160 each through in post locker (1 order, 1 parcel) , they said they did not receive return, I started a Paypal dispute, they agreed after 16 days to refund me in full by email saying that if i have a PAYPAL dispute the refund would not go through. THEY LIED, I canceled my claim and KM refunded me half the money knowing I could not start another claim via Paypal. THIEVES, I have now given notice for a money claim online. PAYPAL sort out your suppliers that frauduletly give false information and representations.

Dresses and jumpsuit arrived extremely wrinkled and creased. None were suitable, as the quality of the fabric was very poor. Side zip on jumpsuit was getting stuck on the fabric. I returned my items for a refund and I have still not received a refund after four weeks. Yet customer service told me the matter is closed because ‘the refund is being processed’ although I have not received it after all this time. I would not recommend you buy from them

Be careful they charge you a yearly postage of £14.99 .and you dont see anything to do with that until you have checked out. I emailed about return and queried this but this was not mentioned in the reply - a con.Refunds are so slow too

Very disappointed with my experience with Karen Millen. The discount code advertised on the app was misleading and inconsistent. It was working earlier today, but when I tried to complete my purchase later, the code suddenly stopped working without any clear explanation.
This caused a great deal of frustration and wasted my time. Promotions should be transparent and reliable, not available one moment and unavailable the next. Customer expectations are raised by these offers, and it is extremely disappointing when they cannot be honoured.
Based on this experience, I have lost confidence in shopping with Karen Millen and would hesitate to recommend them to others. Better communication and more reliable promotional offers are needed.
Customer service is VERY, VERY, VERY POOR and NOT HELPFUL at all. They blocked my account to be unable to use discount codes as I was sending screenshots of their misleading and wrong information.I have also paid annual PREMIUM and as can not use the codes won’t make any orders anymore 😡

great stuff , delivery on the time .Thank you

Absolutely disgusted the way this company has delivered their goods. This dress costs over £200 pounds, and they send it in a plastic bag, to small for the garment to save on postage. The dress arrives massively creased up and I would have to Iron it before wearing, which i would be nervous to due to the material.
Wanted to add pictures to show how bad this dress was creased up. Other companies charging the same prices deliver their goods in good size boxes with the items folded and secured to avoid this, and have pride in what they are selling. Karen Millen has gone down hill since closing their shops. Could do so much better. I will be returning this dress, and will not being ordering online again, a shame because I was a frequent customer of this brand once.