Karen Millen Reviews 

Customer service is appalling.

I have shopped with KM for over 20 years but their customer service has gotten so bad that they have lost a loyal customer.

I am unable to contact them regarding a refund for items I returned using the QR code they provided and the tracking number provided in their e-mail does not register anywhere??

Their customer service e-mail address does not work and there is not a contact telephone number.

I will be shocked if KM still exist in 12 months time with this level (or lack thereof) of customer service.

Please read the reviews before buying anything from Karen Miller! They are unprofessional and unhelpful! The refund process is a nightmare. I have returned items on 27 the May and I still waiting for the refund. Customer service telling me to wait another 8 days- they are simply a joke . If I could I give the -1 rating !

Ordered a dress that cost over £100, it came in packaging ten times worse than a Shein order, highly surprising for a dress of that cost. I then needed to return the order which was not an easy process. I was left chasing my refund for two weeks after they received my order and didn’t send me any confirmation. Would never order from them again.

I wish I’d read the reviews before ordering from Karen Millen. I selected express delivery on 9th July, my order didn’t arrive on 11th July. I ordered a dress for my sister’s wedding on the 17th, so ordered thinking I had plenty of time in case of a delay. Contacted Karen Millen via the WhatsApp (help) bot which now says my delivery won’t arrive until 24th July. Evri says the parcel is still with the sender, which I believe is true, given the reviews and the fact that Evri are good at updating their system (even if delayed). I fear I will now be dealing with a very poor refund process (I will update as things proceed).

The customer care from this company does not exist. I ordered an expensive dress which did not arrive. All I got from this company was a message saying this parcel is shown as delivered, please check your outhouses etc., unless you are prepared to loose money because they don’t care where your parcel actually is, then don’t risk it.

If I could give them zero I would, I bought a dress from Karen Millen, didn’t like it so I returned it. I unfortunately asked for a credit voucher to be added to my account. That was over a month ago and despite emailing continuously for a number of weeks they still haven’t sorted this fiasco out.
I’m so sick of this I don’t think i will ever buy from them again.
Some of the staff emailing back have also been extremely unhelpful.

Had a problem with refund and they solved it seamlessly.
Thank you
Nuray

What a shambles of a company. Earlier this week i received a dress with damage to a panel on the back and had to pay to return it and now i have received a parcel which should have 2 dresses in but only has one!!!!! Cannot contact a human and have to go through message or email

KUK106381331

I ordered a dress from them and decided to return because it was too big. I send this item back early May 2026 for a store credit not even money back. store credit so i could purchase again from them. Up until this very moment i am writing the review, they have not issued any credit and all i keep getting from them is technical issues with printing the gift certificate. If i don't email them they don't and if i do, they tell me they will respond within 24 hours. sometimes it feels like their customer service email is a scam. I am highly disappointed in them. even these lesser stores will honor you what their refund or return policy is within a couple of days or week.

Terrible returns and refunds service - still haven't got my money back nearly a month after returning the goods

I ordered a suit from Karen Millen (KUK106308064) but had to return the suit as I didn't like the product and the sleeves on the jacket were too puffed up. I processed the return on 12 June 2026, posted it the same day and they have not sent my full refund, nearly a month later. There was no acknowledgement of receipt of the return, but thankfully the courier they used, DPD had a tracker, which helped confirm the package was delivered.

It is outrageously poor service from a retailer that sells way above averagely priced clothing. The service I have received has definitely put me off ordering from them directly. It is incomprehensible why they don't care about their customers.

The delivery was extremely fast, but unfortunately, the item arrived defective. However, I received excellent support from Jade regarding this issue and got help within just an hour. We quickly reached a fair solution, and I really appreciate the smooth communication.

I now hope and expect that the refund will appear in my account within the promised timeframe. Thank you, Jade!

My parcel from Karen Millen got lost by Evri. I was so pleased that KM resent me the order.
When the order arrived the bag was ripped and one item was missing.
I've contacted KM customers service, sent them a photo for the bag and they refunded me the item.
There were few other things regarding returning and refund but they were absolute great dealing with it. Thank you so much.

I find this staff-Jade very efficient and helpful because he resolved my issue promptly.

I text Karen Millan about a item I haven’t received and within minutes I heard back from Jade who answered my text and sorted it out straight away

Ordered a dress end of May, it arrived damaged (big hole at base of zip, pulled threads etc). It was a sale item and the last one - so no exchange, returned for refund. Item returned beginning of June, tracked and received back to KM 7th June. After 15 days (length of time they told me it would take to refund) and no refund I contacted them. Long story short, that’s my money only just gone back into my bank account now 6th July - over 4 weeks later! Won’t be ordering from them again. Different customer services people telling me different things, I genuinely believe that if I hadn’t chased it up with them it would have been forgotten about!

As mentioned in other reviews, Karen Millen like to hold onto your money instead of just refunding. I was chasing a refund and was informed I would have it on 25th June. That date came & went with no refund. I had to remind them they had a legal obligation to refund me via my original payment method and I was getting trading standards involved if I didn’t receive my refund the next day. They finally sent it then 3 weeks after I sent back the item. Never again will I shop with this brand.

Refused to refund my money back to my original method, only gave me a voucher back, even though I had emails from them stating they would refund to my bank account.

I am very happy with the support I received from Karen Millen customer service. The AI put me of initially. However when I spoke to a human assistant called Jade. She was great and swiftly resolved by issue and my refund was issued. 5 stars to Jade 🌟

I’m tracking an order with the person I communicated with who was through & helpful…told me exactly what & when to follow up

Jade in customer services was very helpful and resolved my issue