GB kaima  Reviews 

If I could leave zero stars I would! Worst company Ive ever dealt with! Product turned up 6 weeks after purchase and when I emailed after 3 weeks to ask where it was was told to take a chill pill and that if I hadn’t paid extra for faster postage that was my fault it hadn’t been sent yet😳
Product was dry, flaky and pigment was awful. Worse than revoluntion palettes and that says a lot! When I requester to refund amd refund got told they don’t do refunds and it was clearly that I hadn’t a clue how to use makeup properly and incorrect application!
The brand owners attitude stinks and having seen her reaction and nastiness to another person online recently prompted me to actually leave this review a year on.
Had to do a chargeback from my bank to get a refund in the end as I was blocked on email etc by extremely unprofessional “brand”
Gemma get a proper job and live in the real world

Brand owner is a bully. Don't support them.

Not only does this brand have terrible business practices on top on horrible shipping and damaged packages, but their owner is extremely rude to customers i will never buy another product and there are other brands with better glitter products!

Bad business practices

Absolutely terrible company and customer service. I’d advise anyone to really think twice about purchasing from this company.

The brand's customer service is unacceptable. I would not recommend to spend money for this brand. There is no accountability for any mistakes, delays.
The brand bully anyone who dares to criticise their actions. AVOID!

Kaima cosmetics bullied and called names to a customer who called out the brand owner's bad behaviour of asking for good Trustpilot reviews without having an experience as an actual customer. Long shipping times, no customer service and they're big bullies! Unethical business behaviours

I bought products last year and had really forgotten about it but have now been prompted to write this review due to the brands recent actions.

The two single eyeshadows I bought arrived. However really under perform other indie brands I have tried like glaminatrix, terra moons, shine by sd, cliondha just to name a few. After using their products I'm convinced it's just white labeled goods.
Have a look at a brand called CHARMACY on AliExpress

Overall I'd avoid the brand and if your specifically after UK indie makeup, give pastel roses a go

The makeup is cheap drop shipped made in China quality. Seriously concerned with the ingredients as they haven't as strict guidelines on things like carcinogens. Really talc like and poor colour pay off. So many better brands out there.

Bad company

Awful customer service to honest and ethical feedback.

Absolutely the worst customer service. Products don't show up, customer service could not care less. Shameful.

Received a few shadows as a gift. Good lord the fallout is horrendous. Customer service? Even worse. Incredibly disappointing experience.

terrible customer service

Any brand owner that goes out of their way to talk like a teenage bully to a member of the public is not worth supporting. Spend hour hard earned money elsewhere. The owner has no ethical standards and is clearly rabid because their con has been called out.

Highly unprofessional business which calls for fake reviews on social media accounts and sends disgusting messages in response to constructive criticism. I would never support them or buy anything from such an unethical brand.

Owner said some incredibly disgusting things about one of their customers. Turned off their comments and are hiding. This brand is represented by mean girls and in 2025 we dont give our money to people like that.

There are plenty of other brands that have pretty eye shadow and aren't rotten on the inside, don't support this brand.

Horrible people bullying over a negative review!

Customer service is appalling. Trying to have 1 Star reviews removed because they're wanting their bad actions to disappear is shameful. How you treat someone, name calling, shaming them on their appearance, is absolutely related to company experience. I would never tolerate any company for treating someone like they're lesser, and everyone should have the right to know.