kaff.in Reviews 37

Stove burners stopped working under a year. Low quality product

We have a KAFF oven. Its thermostat was spoiled. Firstly we called about 10 times and after 10 different promises, a technician came (after about 2 months). This is a third party agency coming for service. After he charged heavily, he replaced with un branded second hand thermostat, which although we saw it, allowed him to proceed, as we had no option. After that, the thermostat never again worked. The oven runs on full power. Again its been 25 calls and no one has turned up.
One of the worst after sales service in the country.
Beware, DONT BUY ANYTHING FROM KAFF

*Pathetic service, vulnerable product, fraudulent company*
Neverrrrrr buy any product from KAFF. I REGRET CHOOSING SUCH A FRAUDULENT COMPANY WHERE CUSTOMERS SAFETY IS PUT AT STAKE. THEY ARE LEAST BOTHERED ABOUT YOUR LIFE, YOUR PROPERTY OR YOUR HARD EARNED MONEY. UNFORTUNATELY I BOUGHT A 3 BURNER AUTO IGNITION COOKTOP (OUT OF 3, 2 BURNERS HAVE COMPLETELY STOPPED WORKING) ON 28 APRIL 2025 AND MY FIRST COMPLAINT WAS RAISED WITHIN FIRST MONTH OF IT'S PURCHASE. TILL NOW HUNDREDS OF COMPLAINTS I'VE RAISED BUT THE CONCERN REMAINS UNRESOLVED. THE PRODUCT FAILS TO FULFILL IT'S BASIC FEATURE i.e. Auto ignition. Several complaints have been raised in a single month but no relief. Recently I have filed a complaint on 21 feb 2026 and till date i.e 14 March the issue is not resolved. Every day they promise to send the technician but no technician has responded. Moreover the product has a 2 year warranty but now the company is denying that and says that after 1 year it's chargeable. Since the day I registered my first complaint i.e on 1 june 2025 I have been requesting for full refund of INR 9600 but till date the company has not initiated it rather they're claiming that they have no such policy of refund or replacement. But as far as I have understood they have various policies to bother their customers.....no customer care support, no response to customer's concerns,least bothered about a life,and the list is never-ending. IF I HAD AN OPTION I WOULD HAVE GIVEN A ZERO RATING. KAFF SHOULD BE BANNED 🚫. A big NO to this company.

Pathetic service.. they are good and talk about good service only until they receive.. even if ur product is under warranty they will not replace any damaged parts.. pls don’t buy Kaff products

After warranty service exists in name only. I informed the customer care to register complaint for the hob. Immediately a person pretending to be from kaff support called. Matter was discussed and the quote was approx inr 10,000.00. During the negotiation I was surprised that he let go off 30% on condition that warranty on parts will be 6 months and not 2 years. Is this kaffs sop to drop rates in exchange for short warranty. This needs serious investigation and matter is serious. I

The service is worst. Every time you raise request, they will close the ticket just like that. They won't come and resolve the issue. I need to call them repeatedly

Worst company and worst service and worst staff. For service i have waited for 1month.

Please don’t buy Kaff - both job and chimney are low quality. There is no service and it isn’t worth the price that you are paying.

Facing challenges since installation last year.
Especially chimney hasn’t performed as it should. Stops within few minutes.

Now service guy says the pcb has challenges and needs replacement.

I really regret choosing a Kaff stove. When I bought it, I expected it to be reliable, but it has been nothing but trouble. The burners keep failing, and I’ve had to replace or repair them every six months. For a product at this price point, that’s completely unacceptable.
Instead of enjoying a hassle-free kitchen, I’ve spent way too much time dealing with service calls and recurring issues. The durability just isn’t there, and the constant upkeep has become frustrating and expensive.
I wouldn’t recommend this stove to anyone looking for long-term reliability. I wish I had gone with another brand.

Worst after sale service Aryan Services Bandup

THERE IS NO CUSTOMER SERVICE AFTER SALES.,PERSONNALY I HAVE RAISED COMPLAINTS SEVERAL TIMES.NORESPONSE.
TAKEN SERVICE FROM LOCAL MECHANICS.
DESIRED TO COMPLAIN IN CUSTOMER GREVIANCE CELL AND BAN THE PRODUCT IN ANDHRAPRADESH.
THEY FAILED TO RESPOND (MY GAS STOVE IS 4 BURNER HOB WHICH IS HANDLED BY LADIES ALL THE TIME .
JUST DEMOTIVATE AND BAN THE PRODUCT WHO IS VERY CARELESS TO THE CUSTOMERS
INSPR.KVV.PRASAD
VIJAYAWADA

Their automatic stove are not really automatic.

I purchased CTC773BAI stove and they say its automatic but it isn't.

There is a seperate button on left side of stove that you have to press for the spark to happen.

In other companies stove's spark happens automatically as soon as you turn the knob.

But not in kaff, there you have to press the separate button on left side of stove with your other hand.

What is the point of that, we can use lighter as well with other hand.

They have not mentioned this anywhere on their website. So do not buy. Go with Faber or any other brand.

Kaff desktop hob 5 burner , main gas pipe under platform got hole after 5 years , with limited use. 3 months, no parts . Auto ignition damaged after 3 years. Worst service support. But nice behaviour from customer support personnel.

Worst product quality,chimney albury 60 worked only for 6 months in 2 years rest is for repair and service requests, technical person doesn't come even after 10 days after raising complaints.recently changed door motor in August and not working again in October .kaff needs to change a lot .worst customer care team too

I’m not satisfied with service. They have subcontracted the service and those guys take 20 to 25 days to get the PCB (chimney) repair and now i’m using the stove without chimney. Now proactive updated from the repairer.

We purchased KAFF Cooktop in the last month, since then we are experiencing pathetic customer service and harassment from KAFF.
First , to install and change the nosles to align with PNG gas supply technician visited 4-5 times but he couldn’t do it properly. This resulted in excess gas supply and more bill. Later we found that the technician has covered the gas pipe with aluminium foil which is very dangerous to our family.
No one picks calls and even someone picks call no resolution yet. Pls don’t buy KAFA products.

If der was an option I wud giv ZERO (0)stars dats wat this company deserves
Bunch of headless chickens working in the company

Very bad experience ….last 4 yrs.
Change the burners but no one care
Actually problem in hob.
Pay too much amount of hob but company not hearing customer problem.
Sorry to say….but a big mistake to purchase KAFF hob.

I booked a service request for my Kaff chimney on 15th July, and today is 25th July — 10 days, and still no technician has come. I didn’t even get any call or update from Kaff support team.

After following up many times, I got the technician’s number, but he never picks up the phone. This is really frustrating. Kaff service is completely unprofessional and careless.

If you care about after-sales service, do not buy Kaff products. Worst customer experience!