I was very satisfied with my experience. The staff was polite, friendly, and helpful throughout the process. Everything went smoothly, and they were happy to answer my questions. The only thing I woul... See more
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See what reviewers are saying
: We visited JYSK Taastrup today to buy items for our new house, and we had an excellent experience thanks to Natasha. She was incredibly supportive, patient, and professional throughout... See more
Company replied
JYSK was great. There no problem with them. But the GLS service was absolutely useless. We paid extra to have our mattress delivered to our door for it was urgent. It is my wife to be home alone who... See more
Company replied
I’ve had a really positive experience shopping at JYSK Denmark. I bought quite a few items for my home, and I’m very satisfied with both the quality and the prices. The products were affordable, pract... See more
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Company details
Written by the company
JYSK har altid et godt tilbud til dig indenfor alt til boligen - gå på opdagelse i vores store sortiment og se alle de gode tilbud idag!
Om JYSK
Written by the company
Contact info
Sødalsparken 18, 8220, Brabrand, Denmark
- +45 70808190
- kundeservice@jysk.com
- www.jysk.dk
4.3
Excellent
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Terrible customer service & after care
I ordered a bed 19 April, website said delivery within 10 working days. On 23rd April I received an email saying 10 working days from that day. On the 28th I received a message from the delivery company advising the delivery date as 2 May between 9-15. I waited all day at home and arranged for friends to be available to help assemble the bed. It never arrived. Transport company not contactable and Jysk simply said “it’s within the 10 days. It’ll be rescheduled.” Very unhelpful. The new date was rescheduled for today, 7 May between 9-15 and it’s now 16.20 and still nothing. The customer service operator was very unhelpful again today and simply said “someone from the delivery company will be in touch” and then disconnected the chat. No apologies, no attempting to solve the problem. Now almost 3 weeks of no bed. Go to IKEA. It’s not worth the hassle.
Update 12/05/2026
The delivery was rescheduled for 11/05/2026 between 15-20.00. Yet again it was not delivered. Yet again no-one called me to say “it’s not coming today”. I instead had to spend HOURS this morning trying to get in touch with Jysk/the delivery company only to get more “sorry for the inconvenience”, “delivery will be rearranged”. No-one will take responsibility for the error. No-one has offered compensation for the error. No-one has attempted to actually help solve the issue. Just a lot of passing me from one place to another. Jysk’s reply to my very real complaint is also incredibly weak. The whole experience has left me very unsatisfied and I would NEVER recommend shopping with them.
7 May 2026
Unprompted review
Reply from JYSK Danmark
Hi
Thank you for taking the time to share your experience – and I’m truly sorry to hear about the repeated issues with your delivery and the way the situation has been handled.
What you describe is clearly not the level of reliability or customer service we aim to provide. Missing deliveries, lack of clear communication from the transport company, and feeling dismissed in contact with customer service is understandably very frustrating – especially when you’ve had to arrange your time and help around the expected delivery dates.
This should have been handled much better, with clearer updates, proactive communication, and proper support throughout the process. I understand your disappointment, and I’m sorry that you were left without both your order and proper assistance.
Your feedback will be passed on so we can review both our delivery coordination and customer support handling.
Thank you for sharing it – even though it’s a very unfortunate experience.
We hope the situation gets resolved quickly for you 🌼
// Anne - JYSK Customer Service
Always favourite stoare
5 May 2026
Reply from JYSK Danmark
Hi Snehlata
Thank you very much for your review – we are delighted to hear that we are your favourite store 👌
We truly appreciate your feedback and hope to be able to help you again another time.
Have a great day 🌼
// Anne - JYSK Customer Service
Good service.
3 May 2026
Reply from JYSK Danmark
Hi Evalyn
Thank you for your review 🌟
We’re happy to hear that you experienced good service with us 🙂
Have a great day.
//Mette – JYSK Customer Service
The time of delivery is too late
The time of delivery is too late, I received 5 days after ordering.
2 May 2026
Reply from JYSK Danmark
Hi Amirhosein
Thank you for your review.
We’re sorry to hear that the delivery time was longer than you expected.
We understand that receiving your order 5 days after ordering can be disappointing, and we appreciate you taking the time to share this feedback.
Have a great day.
//Mette – JYSK Customer Service
Extremely good experience from Store to delivery. 👌
Even though it wasn't in his Job description the Driver helped me carry the 25kg Mattress up a flight of stairs to my apartment, excellent work and prompt delivery. 👌💪👏😉
5 May 2026
Reply from JYSK Danmark
Hi Gerald
Thank you very much for your review 🌟
We’re really happy to hear that the delivery was prompt and that the driver went the extra mile to help you carry the mattress upstairs.
That kind of helpfulness and dedication means a lot to us, even when it goes beyond what’s required 👌💪👏
Have a great day.
//Mette – JYSK Customer Service
Reply from JYSK Danmark
Hej Mari-Louise
Tusind tak for din anmeldelse – vi er rigtig kede af at høre, at du har haft en dårlig oplevelse med vores kundeservice.
Det er bestemt ikke den standard, vi ønsker at levere, og vi vil meget gerne blive klogere på, hvad der er sket, så vi kan forbedre os.
Hvis du har lyst, må du meget gerne kontakte os med flere detaljer, så vi kan se nærmere på sagen og hjælpe dig videre.
Tak fordi du gør os opmærksomme på det – din feedback er vigtig for os.
Hav en god dag 🌼
// Anne - JYSK Kundeservice
Really surprised how smooth was it to…
Really surprised how smooth was it to return stuff. Also loading and unloading tools are available at the shop which really helps.
12 March 2026
Reply from JYSK Danmark
Hi Rakesh,
Thank you so much for your great review! 🙌
We’re really happy to hear that you were positively surprised by how smooth and easy the return process was 🔄✅
It’s also great to know that the loading and unloading tools in the shop were helpful and made things easier for you 🛒💪
Thank you for sharing your experience – we truly appreciate it 💙
We hope to see you again at JYSK!
// Annesofie - JYSK Customer Service
Reply from JYSK Danmark
Hej Hedy,
Tusind tak for din anmeldelse! 🙌
Det glæder os rigtig meget at høre, at du har oplevet god service 👏✨
Din feedback betyder meget for os 💙
Vi håber at se dig igen hos JYSK 🛍️😊
// Annesofie - JYSK Kundeservice
Bad management
I ordered a wardrobe and a TV unit, including delivery and assembly in the shop in Arguineguin. I was told the order would take 3–4 weeks and that they would contact me afterwards to arrange an appointment.
In the end, I received an SMS after 5 weeks saying that the goods had arrived. Thats ok. Another 3 weeks passed, and nobody contacted me. I went to the store 3 times to complain, and each time they assured me that they would come within a few days. However, nobody ever called me or followed up.
In the end, I requested the cancellation of the order and a refund.
I believe this store has a serious problem with management and customer service. The staff seem unable to resolve issues, and the manager shows no interest in following up on complaints. It is a shame, because JYSK has good products and prices, but my recommendation is to only buy items that are in stock and avoid special-order items.
JYSK should take action. If this store continues to be managed like this and fails to respond properly to its customers, I fear its future may be short.
2 May 2026
Unprompted review
Reply from JYSK Danmark
Hi Emiel
Thank you for your review.
You submitted a review for JYSK Denmark. We have therefore reported it so that it finds the right place.
We hope you receive the assistance you need.
You can reach our customer service here:
JYSK.es
Have a nice day.
//Mette - JYSK Customer Service Denmark
web shop order
easy to order and delivery to store of my choice free of charge. all went smoothly. so 10 out of 10
30 April 2026
Reply from JYSK Danmark
Hi Mark
Thank you for your review 🌟
We’re glad to hear that it was easy to order and that delivery to your chosen store was free of charge. It’s great to know everything went smoothly – 10 out of 10 means a lot to us 🙂
Have a great day.
//Mette – JYSK Customer Service
I did not receive my purchase
Hi Anne,
Thank you for your reply.
But I did contact the customer service already... without receiving any news back.
It is very dissapointing and I just want a refund.
Mvh
28 April 2026
Reply from JYSK Danmark
Hi Victor
Thank you for your review.
We are very sorry to hear that you have not received your purchase. That is of course not the experience we want for our customers.
We recommend that you contact our customer service as soon as possible with your order details, so we can investigate what has happened and help you get your order or find a solution.
Have a good day 🌿
// Anne - JYSK Kundeservice
Reply from JYSK Danmark
Hej Ozge
Thank you for your review 😊
We’re really happy to hear that you experienced great service and that everything was well packed. We truly appreciate your feedback!
Have a great day 🌿
// Anne - JYSK Kundeservice
Reply from JYSK Danmark
Hi Ingrid
Thank you very much for your review 🌟
We’re happy to hear that you experienced good service, met nice people, and are satisfied with our products 🙂
Have a great day.
//Mette – JYSK Customer Service
Reply from JYSK Danmark
Hej Benjamin
Tusind tak for din anmeldelse 🌟
Det glæder os meget at høre, at du oplevede excellent service hos os 🙂
Du ønskes en god dag.
//Mette – JYSK kundeservice.
Reply from JYSK Danmark
Hej Thomas
Tak for din anmeldelse 🌟
Det glæder os at høre, at du har fået en fin vare til en god pris 🙂
Du ønskes en god dag.
//Mette – JYSK kundeservice.
Reply from JYSK Danmark
Hi Aamer
Thank you very much for your review.
It is great to hear that you had a positive experience in our store in Ballerup, and that you experienced both good service and friendly staff.
We truly appreciate your feedback.
Wishing you a very nice day.
// Anne - JYSK Customer Service
I am still without a bed, terrible experience, never delivered
I am still without a bed, they moved my delivery date 5 times and yet again its moved today because something is always out of stock.. I will be without a bed for another 2.5 weeks and they are doing nothing to support. It was first the bed frame, which I now walked in and changed so that I can get ir delivered sooner.. now it is delayed because the mattress is out of stock.
This is ridiculous and unacceptable.. I am in my new apartment without a bed and I have no guarantee when my bed will be delivered.
I expect JYSK to do something about the recent challenges or give people their money back.
Leon Petkovic & Ahmet Shofer
24 April 2026
Unprompted review
Reply from JYSK Danmark
Dear Leon Petkovic & Ahmet Shofer
Thank you for your review – and for taking the time to describe your experience in detail.
We are very sorry to hear about the situation you are in, and we fully understand your frustration about being without a bed in your new home and experiencing several changes to the delivery date. This is not the experience we want for our customers.
When deliveries are repeatedly delayed due to items being out of stock, the situation should of course be handled with much clearer communication and more stable alternatives along the way. We completely understand that it feels both inconvenient and unacceptable not to have a confirmed delivery date.
In situations like this, we must of course take responsibility and ensure a proper and coherent solution, so you are not left without essential furniture for an extended period. We would therefore kindly ask you to contact us directly with your order number, so we can look into the case and find a concrete solution as quickly as possible.
Thank you again for your feedback – we truly appreciate it as it helps us improve.
Wishing you a very good day.
// Anne - JYSK Customer Service
Excellent delivery service
21 April 2026
Reply from JYSK Danmark
Hi Aikaterini.
Thank you for writing.
We are very pleased to hear, that you had a good experience with your delivery.
Have a nice day.
//Axel - JYSK customer service
I never had problems with jysk and…
I never had problems with jysk and really liked their products. But looks like Spanish jysk built different. I have ordered a bed on March 19 with home delivery to the apartment within 10 days. On April 15 I have received 1 box of promised 2 and was left with it straight on the street. I was promised second box arrives tomorrow. Obviously never happened. Logistics provider doesn’t answer my claims. Jysk customwr support doesn’t help either. Paid for the product I never had.
23 April 2026
Unprompted review
Reply from JYSK Danmark
Hi Vlad
Thank you for your review.
You submitted a review for JYSK Denmark. We have therefore reported it so that it finds the right place.
We hope you receive the assistance you need.
You can reach our customer service here:
https://jysk.es/
Have a nice day.
// Anne JYSK Customer Service Denmark
Unfortunately if i could i would give 0…
Unfortunately if i could i would give 0 or less than 0 to be honest, ordered a sofa with delivery today, have not received any communication the day before ( they should do it to have a confirmation of the shipping window of time which is like 4 hours, mine 2-6PM) and when i used the chat customer service around 2.30 PM to check if the delivery was happening and they said YES, at 5 PM called by phone the customer service they said that the delivery service DID not KNOW about my delivery?????now it will be delivered in a week time on a morning slot that i just need to accept ( which means another half day of leave from work) , the sofa was meant to be for a more comfortable stay for my old parents which will not happen, terrible communication and organization, would not recommend , obviously no kind action to give a vouch or gift card for the money lost in leave from work and discomfort to my overall plans
22 April 2026
Unprompted review
Reply from JYSK Danmark
Hi Nadilka
Thank you for taking the time to share your experience, and I am truly sorry to hear about the situation with your sofa delivery.
I completely understand your frustration – especially as you had planned the delivery around a specific time window and for an important reason. The lack of clear communication and the confusion regarding the delivery status is not the experience we aim to provide, and I can only apologize for the inconvenience this has caused you and your family.
This clearly should have been handled more reliably, with proper coordination between our systems and the delivery service, and I understand how disappointing it is that it has affected your plans and required additional time off work.
Thank you again for your feedback – it is taken very seriously and helps us improve.
Wishing you a better rest of the week.
// Anne - JYSK Kundeservice
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