While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

DO NOT BUY from JVC. Especially in Australia. They are the absolute worst electronic tech business to buy anything from. No detail needed. No wander all these reviews are negative. Its because JVC do... See more

Rated 1 out of 5 stars

Five Hotel JVC After spending the evening of them charging 600% on Alcohol, I was told that i could not put my glass on the table next to me where I had been standing for 2 hrs. This was after I had... See more

Rated 1 out of 5 stars

Bought a JVC 43 inch smart TV almost two years ago. Picture quality over the past month has detoriated rapidly. It's constantly freezing or buffering. I have tried everything recommended online bu... See more

Rated 1 out of 5 stars

Bought some earbuds that I returned. So many emails exchanged and ended up having to call because they just gave me canned responses and did not actually answer the question. When I called, I got th... See more

Company details

  1. Electronics Store
  2. Electronics Company
  3. TV store

Information provided by various external sources

Victor Company of Japan, Ltd, TYO: 6792, usually referred to as JVC or The Japan Victor Company, is a Japanese international professional and consumer electronics corporation based in Yokohama.


Contact info

  • Valley Road 1700, 07470, Wayne, United States

  • www.jvc.com

1.2

Bad

TrustScore 1 out of 5

518 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(518)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought this Jvc tv just over 2 years…

Bought this Jvc tv just over 2 years ago, have found water underneath the tv coming from just under the aerial connection! Have had blocking and poor signal since friday. Now theres no signal at all. Checked aerial and lead, fine must be the tv, cant believe this tv is so bad after just 2 yes 2years

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Some time ago I was foolish enough to…

Some time ago I was foolish enough to buy a JVC 55" TV set. It was always a problem to access the internet as a software glitch prevented a code being typed correctly. On contacting JVC customer support , they told me this set was not manufactured by them, and they could not offer any help. So why do they put what was once a respected name on a piece of junk that will not access the internet. This machine has caused a lot of frustration, and now only a few years old it is looking for a dustbin. How can a manufacturer be allowed to put their name on an item and then wash their hands of all responsibility. Needless to say , I will not consider buying this brand again.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Rudest customer service staff I've ever spoken with

Bought some earbuds that I returned. So many emails exchanged and ended up having to call because they just gave me canned responses and did not actually answer the question. When I called, I got the rudest guy I've ever spoken with in customer support. Why JVC USA tolerates that behavior is beyond me. I've bought JVC (and Kenwood) many times before, but I'll never buy from them again after that experience.

12 December 2025
Unprompted review
Rated 2 out of 5 stars

My television is pants

My television is pants. When it works it works but sometimes I cannot access anything and it's not what I expected when I bought it. It's a cheap television but it shouldn't be as difficult to use as it is.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely dreadful television

Absolutely dreadful television. I have spent half an hour trying to watch sky news over WiFi via the Sky news app. After unplugging and then starting it up again, it connected to WiFi. Despite having gigabit internet and the tv being 6 foot away from the repeater, Eventually watched 5 mins of buffering news before TV decided to return me to Home Screen.
When you press a button on the TV remote, it takes seconds for the TV to respond. If the TV hasn’t been used for a few weeks, it has to be re set before it’ll connect to internet.
It’s just dreadful.

23 November 2025
Unprompted review
Rated 1 out of 5 stars

HA-S75N headphones: a waste of $99

The HA-S75N headphones are a waste of the $115 I spent on them (including tax). The instructions are useless. There are 5 buttons, and only the +/- volume buttons are understandable. The other buttons are not identified in the instructions. So we are magically trying to figure out out these waste of wannabe music that will never be heard.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

TV often hangs up

TV often hangs up, needs to be unplugged completely to reboot. Takes an age to activate the connected hard disc, many recordings lost. There is no JVC support as they have an exclusive deal with Currys. If I'd known that before I bought I would have looked elsewhere and bought a different brand.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

The JVC HA-A18T are horrible

The JVC HA-A18T are horrible. The connectivity is atrocious and continuously disconnects and reconnects all the time even after being connected

30 October 2025
Unprompted review
Rated 1 out of 5 stars

This must be the worst TV brand ever

This must be the worst TV brand ever!
It freezes, it lags, it goes blank, it constantly needs to be reset (I’m talking twice/thrice daily). The sound quality is similar to two tin cans connected by a length of string. It’s an endless source of frustration! Avoid this brand of TV like the plague! Utter dog shit (the sloppy kind that you can’t pick up).

28 October 2025
Unprompted review
Rated 1 out of 5 stars

I'll never buy JVC again.

I'll never buy JVC again.
One year and TWO DAYS from purchase and the JVC Roku TV screen is knackered!
Looks like cracks all over the screen but it's not physically damaged.
One year per screen! Rubbish.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

JVC has no customer support!

I have a PTZ camera, bought from a reseller of theirs in the US. It failed after about 9 months and the reseller got no response for JVC. Eventually they found a repair shop that does warranty work, but no diagnostics on the phone. I tried calling the customer support line and it said there was no one to take my call and hung up - no way to leave a message. I tried emailing customer support in the US, and it bounced back. My best recommendation is stay away from JVC at any cost. They are not a good company to do business with, even with professional products.

30 September 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look