Just Car Care LTD Reviews 1,053

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products and services, noting that their cars often look better than new after treatment. The staff are frequently highlighted for their professionalism, helpfulness, and extensive knowledge, providing excellent advice and going above and beyond expectations. People also appreciate the efficient delivery service and the overall high standard of work. However, some customers also noted issues with delivery, including late dispatch, delayed arrival, and problems with tracking. A few reviewers reported receiving inadequately packaged items, leading to damaged products, or items that did not perform as expected. There were also isolated instances of unresponsiveness to emails and unfulfilled promises regarding delivery.

What people talk about most

Product

People report positive experiences with products. Many customers praise the quality and effectiveness of the... See more

Service

Users describe positive interactions with service. Customers consistently praise the prompt, efficient, and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for their... See more

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting fast delivery... See more

Quality

Clients share positive opinions on quality, frequently praising the high standard of products and services.... See more

Based on these reviews

Rated 5 out of 5 stars

Anothet fantastic experience with just car care. 2nd car they have machine polished and Gyeon coated along with alloy refurbishment and valeting of my cars. They genuinely enjoy the end look o... See more

Rated 5 out of 5 stars

Just Car Car in Washington Tyne and Wear have worked on all my previous cars. This time I had the Gloss piano black interior trim ppf to protect it from scratches on my MK8.5 Golf R. The interior now... See more

Rated 5 out of 5 stars

Took car for extended front PPF, ceramic coating, wheels & callipers coated, interior screen PPF and few other jobs. First time at Just Car Care and great lads to deal with. Dealt with Jake throug... See more

Company replied

Rated 5 out of 5 stars

Just car care went above and beyond, fantastic service over the phone prior to booking. Easy booking process, fantastic job done to the car, prefect in fact. And once again, good customer service in... See more

Rated 5 out of 5 stars

Very helpful in store ask any question and they will try their best to answer Well recommend for those serious about detailing and keeping their cars in top condition..Thanks just car care.well revis... See more

Rated 5 out of 5 stars

Had my new Cupra booked in for a new car detail and 5 year ceramic coat. Just car care were acommodating, booked me in around my work shifts and explained the benefits of the coating, which allowed me... See more

Rated 5 out of 5 stars

Got my brand new Mazda 3 a new car detail which included ceramic coating of body work, trims and windows. I also got wheels done and a PPF applied to Piano Black trims in the interior. Couldn't faul... See more

Rated 5 out of 5 stars

Just Car Care is honestly a fantastic company. Ross especially goes above and beyond each and every time, his knowledge and understanding of detailing products is impressive. Customer service here is... See more

Rated 5 out of 5 stars

Weekend wash = Time saver. I love washing my car, there’s something therapeutic about it but sometimes I just don’t have the time. I’ve started booking the car in online for a weekend wash and treatm... See more

Rated 5 out of 5 stars

Perfect customer service. . Needed the item ASAP and I forgot to book for the quickest delivery. I mailed Just Car Care and they we're quick to help, making sure they posted my item out the same day.... See more

Rated 5 out of 5 stars

This is the second time that I have used Just Care Car and once again, I had an amazing experience where the staff go above and beyond my expectations. My car was in for a few PPF panel replacements... See more

Rated 5 out of 5 stars

Great company, great set of lads and a great selection of products to choose from. Customer service sadly is non-existent in most businesses today but the same can not be said for Just Car Care. The l... See more

Rated 5 out of 5 stars

Fantastic experience once again. Brought my new VW T Roc in for a ceramic coating and Just Car Care did an amazing job. Excellent customer care from all staff who take pride in their work.

Rated 5 out of 5 stars

I needed some detailing supplies and decided to look beyond my usual supplier. I saw that Just Car Care had everything I needed at a good price and found the ordering process easy. Some companies get... See more

Rated 5 out of 5 stars

Lovely friendly welcome and an amazing job done on my very dirty car! Highest attention to detail and care taken as always. Great set of lads and we wouldn't hesitate to recommend them to anyone.

Rated 5 out of 5 stars

This was my second car that’s been detailed and ceramic coated by the team at Just Car Care. I was looked after like a first time customer and my car was returned to me looking better than it did when... See more

Rated 5 out of 5 stars

Just popped in after a recommendation from a pal, the attention of care, knowledge, understanding was a overwhelming. Gave me a free bit of polish for my problem, no sales hype that it needed this w... See more

Rated 5 out of 5 stars

Just collected my car from Just Car Care after having the PPF replaced and renewed on the rear bumper and the drivers door- Note rear bumper being my fault as wife’s car rolled down driveway and... See more

Rated 5 out of 5 stars

Excellent service from Just Car Care. Very quick and secure packing, great attention to detail, and a lovely bonus car sticker for my boy. Highly recommended, thanks a lot!

Company replied

Rated 5 out of 5 stars

Amazing. The customer service from Jake was perfect and made the overall experience great. Buzzing with how the car turned out after bodykit applied and full PPF. Cannot recommend enough!

Rated 5 out of 5 stars

Had my new car undergo a new car detailing process with 5yr ceramic coat. From initial contact with Ross he explained every detail, answered all questions and queries. What a thoroughly proffesional... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Had my new Model Y PPF coasted and Ceramic finished. The communication was outstanding throughout and the work carried out to a very high standard by friendly a... See more

Rated 5 out of 5 stars

I've all ways liked shopping that this place mind what i wanted was out of stock so asked for a different product to try and test and recommended Gyeon bathe+ great stuff

Rated 5 out of 5 stars

Happy with the purchase from JustCarCare. Used this product for the last 2+ years and I’m very pleased with it. I will definitely order again from JustCarCare as it’s arrived very quickly and well pac... See more

Rated 5 out of 5 stars

I had an initial query regarding a product and if it would be suitable to meet my needs. The response was very quick and most helpful even suggesting several options to remedy the problem. Excellent c... See more

Rated 5 out of 5 stars

Absolutely fantastic experience from start to finish. Kept me updated throughout, professional and knowledgable. Wouldn’t take my car anywhere else for work. Would highly recommend the lads at JCC... See more

Rated 5 out of 5 stars

My Urban styled Land Rover defender 90 hardtop was in for Front end & bonnet PPF work. The lads done an amazing job as to be expected. Customer care second to none

Rated 5 out of 5 stars

2nd car I've had in for full ppf coverage, again they didnt disappoint. Pleasure to deal with, nothing is ever a trouble. I wouldnt use anywhere else, best in the business.

Rated 5 out of 5 stars

Very impressed with the service and professional knowledge of the people at Just Car Care , Washington. I opted for the five year infinite product coating and was not disappointed with the final res... See more

Rated 5 out of 5 stars

Recently had tints and a sun strip applied my BMW. More than happy, great result and amazing customer service. Would highly recommend!

Rated 2 out of 5 stars

I received my Gyeon Q2M Wet Coat had dirty thing inside. As the wet coat weighted 4L and they do not cover the cost of returns. Im not gonna refund it but leave a review here to remind ppl do not buy... See more

Company replied

Rated 1 out of 5 stars

This company can’t deliver in 12 days, say they don’t recognise my order number or my email address although they have used it to send 3 emails to thank me for the order and a VAT receipt and to say m... See more

Company replied

Rated 5 out of 5 stars

Brilliant service, had my tints done by tints window tints and then car washed by just care care, well impressed with the end result! Car looked immaculate!

Rated 5 out of 5 stars

Full valet on my Mercedes GLC was excellent. The car looked spotless inside and out, with great attention to detail. Highly recommended.

Rated 5 out of 5 stars

Just had my car in for a maintenance wash. Just car care previously did an enhancement detail on my car. I’ve got all the gear at home, but it always looks sparkling when they wash it. Top job as alwa... See more

Rated 5 out of 5 stars

I recently got an enhancement detail, alongside ceramic coating to: the body of the car, windows, rims and brake callipers, and ppf to all plastics and carbon skirts. I cannot express how over... See more

Rated 5 out of 5 stars

X5 was booked in for a maintenance wash.staff outstanding can not do enough to help. First class work carried out very professional at everything they do Bob

Company replied

Rated 5 out of 5 stars

Advice given freely on what product were best for my needs as I am a novice at car detailing. Windows have never been so clean and car has never been so shiny.

Rated 5 out of 5 stars

Used Just Car Care twice, excellent service each time, car is cleaner than when I collected it new from the dealership.

Rated 5 out of 5 stars

Made my 5 year old car look like new. Ceramic coated to resist another winter. Friendly, professional service.

Rated 5 out of 5 stars

Great service, received my cloths in a couple of days. The cloths are absolutely brilliant. My husband suggested I get my cloths from Just Car Care. I use them around the house. There great for window... See more

Rated 1 out of 5 stars

No response to my email, late dispatch, late delivery and no refund for paid next day delivery. Maybe others have had a good experience, but this was my first time and my last.

Company replied

Rated 5 out of 5 stars

From start to finish the most professional and accommodating company to do business with. Anyone who is looking to have their pride and joy ppf coated these guys are the best. Highly recommend plus... See more

Rated 5 out of 5 stars

Arrived on time looked product over can't wait to use it,will let you know my experience with the cleaning product.Kevin

Rated 5 out of 5 stars

Called in about an appointment later on this month and asked a few questions about certain products and came away with great advice and a better understanding of things the lads explained

Rated 5 out of 5 stars

Great service, delivery time and communication from Just Care Ltd. The product was well packaged and arrived safely. Highly recommended. Thank you.

Company replied

Rated 5 out of 5 stars

Great customer experience from the team at Just Car Care. A nice range of quality products, brilliant comms and fast delivery.

Rated 5 out of 5 stars

From first contact to collection these guys have it nailed. The best customer service I’ve received in a long time. I will be back for my other cars to be sorted by you!

Rated 5 out of 5 stars

Excellent range of products backed up by knowledgeable staff to help you with any solutions you need solving.

Rated 5 out of 5 stars

Purchased the Duel tyre cleaner, it works! Finally one that works. Great service/advice/communication - Thanks

Rated 2 out of 5 stars

The products I ordered are fantastic, but unfortunately they were inadequately packaged for posting and subsequently arrived in a broken box with a broken pump and leaking car shampoo. If I order agai... See more

Company replied

Rated 1 out of 5 stars

Ur tracking dont work no replys to emails still no delivery product is good just service crap and only reply when it suits thm once they cant help they ignore u easier to just buy direct from jenny ch... See more

Company replied

Rated 1 out of 5 stars

Got a drying towel not working as it should, it’s thin and can only dry a panel before becomes too wet and unusable. Not given like described even tho it said a quality drying towel of £18

Company replied

Rated 5 out of 5 stars

Great service and communication from Jake. Fantastic result on the work undertaken on the vehicle and extensive handover and support post pick up. Excellent all round.


Company details

  1. Car Accessories Store
  2. Car Detailing Service
  3. Racing Car Parts Store

Written by the company

Just Car Care is the leading Car Cleaning & Detailing Products retailer, stocking all major car cleaning & detailing brands located in Washington, North East. Just Car Care offer expert advice on all things car cleaning and detailing as well as professional detailing services by our in house, certified detailers. Just Car Care was created from a passion for car cleaning and pushing the boundaries of car detailing products. We strive to give our customers the best detailing advice on all things car care related. At Just Car Care we strive for excellence and guarantee our customers the best car cleaning and detailing product advice in the industry. We’ve been testing car detailing products for years, finding the best car shampoo or polish and we’re here to give you the detailing help you need!


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. First class job Very knowledgeable staff and go over and beyond
My car is looking better than the day it left the showroom

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Spick 'n' span

Used Just Car Care twice, excellent service each time, car is cleaner than when I collected it new from the dealership.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast and efficient

I ordered two products from Just Car Care Ltd on 09.03.26 - the service was prompt and efficient with my products arriving by the end of the week. Fantastic service, very happy with the service and products.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

This company can’t deliver in 12 days

This company can’t deliver in 12 days, say they don’t recognise my order number or my email address although they have used it to send 3 emails to thank me for the order and a VAT receipt and to say my order is on its way. They are now promised to have it with me in the next two days and I failed to do that.

11 March 2026
Unprompted review
Just Car Care LTD logo

Reply from Just Car Care LTD

Hi Mark,

We are very sorry that this is the experience you have had with us and can only apologise for the delay in receiving your order. Whilst this isn’t a regular occurrence for us, I can still appreciate that it is incredibly disappointing for you and shouldn’t happen.

The item you have ordered has been fulfilled by the manufacturer directly who in addition to ourselves have received a dramatic influx of orders in the last two weeks with more than double the amount of parcels being processed daily which has led to the delay. 


I have looked further into the delivery tracking for your order and can see this is due to be delivered this afternoon.

I’m sure you will love the products once they arrive and I hope that you have the chance to use them this weekend. If you have any further questions or issues with the delivery please do give us a call so we are able to follow up with this as quickly as possible, once again our apologies for the experience you have had this time.

Rated 5 out of 5 stars

Fantastic job

Got my brand new Mazda 3 a new car detail which included ceramic coating of body work, trims and windows. I also got wheels done and a PPF applied to Piano Black trims in the interior. Couldn't fault their work, did a great job. Car looks newer than it did when i drove it out of the dealer the day before. Highly recommended.

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Ur tracking dont work no replys to…

Ur tracking dont work no replys to emails still no delivery product is good just service crap and only reply when it suits thm once they cant help they ignore u easier to just buy direct from jenny chem

26 February 2026
Just Car Care LTD logo

Reply from Just Car Care LTD

Hi Shaun,

We can only apologise for the delay in receiving your order, I can see that a member of the team did come back and follow up with your emails and that the order has been received on the 6th March.

I can fully appreciate the frustration in not receiving your items when expected, missing the estimated delivery window. Your order was late to be processed due to an unexpected spike in orders with the supplier over the last couple of weeks and then sent out on a next day delivery service with APC.

Unfortunately I can see and recognise that the 24 hour delivery window was also missed by the courier causing the further delay. Sadly once the parcel is with the courier there is not much more we can do to speed this up beyond chase them for updates so once again our apologies that this further delayed your delivery.

I hope that you have since had the chance to use your products and that you are happy with them. If you do have any other concerns with the products please feel free to give us a call so that one of the team can help at the soonest opportunity.

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