Just Eat Reviews 

Unbelievably despicable customer service from Just Eat - my food was delivered upside down from one of their partners so I was unable to receive the order and the driver took it back to the shop.

After trying to get a refund I was told because I hadn’t taken pictures of the order I never even put my hands on I’m not eligible for a refund ! What happened to assisting the customer when they’re wronged.

If you use just eat please remember to treat any mishaps with their partners like a crime scene and photograph the shit out of any issues you come across other wise Just Eat will just throw you under a bus !

Beyond shocking behaviour from Just eat - they don’t deserve 1 star!

I earned an £11 StampCard voucher after placing five orders with Sha’s Chicken in Worthing. I then tried several times over a period of weeks to use it, only to find that Sha’s had stopped delivering to my address.

As the voucher could only be used with that particular restaurant, there was nothing I could do. We don’t order takeaways very often and, rather than order elsewhere, we simply didn’t have one because I was hoping to use the voucher I had earned.

The voucher expired on 7 August. Just a few weeks later on 24th August, Sha’s is suddenly delivering to my address again and I have successfully placed another order with them. The timing certainly seems rather unfortunate.

I would have contacted Just Eat privately and asked them to reinstate the £11 voucher, but that appears to be virtually impossible. I have spent far too long going round in circles through FAQs and “Need help?” links, none of which provides any way to contact customer service about this issue.

I earned the £11 discount by placing five qualifying orders and made several attempts to use it while it was valid. I think it would be reasonable for Just Eat to reinstate it — and to provide customers with an actual way of contacting customer service when something goes wrong.

My order was placed approximately 90 minutes before the requested delivery time of 6:30pm. It was cancelled by Just Eat at 6:29pm.(Not by the outlet) No explanation was given. The food was ready for collection and was wasted. We then had to make a round trip of 30 minutes, plus 15 minutes waiting time to collect our new order. The outlet thought that WE had cancelled the order at the last minute. Not good for future customer relations!

Why no explanation for the cancellation? Why just a stark. "Your Order Has Been Cancelled?" Are they bothered about our future choice of delivery service given that we have more than "Just Eat" on offer?

I ordered food. The food was not great. I tried contacting just eat through app and they emailed we are unable to do anything. Had it been other delivery services they would have listened to customers instead. Always been an problem by using just eat. Not happy considering spending £40 on food only to be thrown in the bin as they were rock solid. Would like refund

Ordered m
McDonalds 2 days in a row. Both no sauce that was paid for but just eat wouldnt refund

I would put zero stars if I could. Took money twice from my account which left me with not enough to cover bills. Refused to refund me. Complete scammers. Avoid. Do not order from this company you will regret it!

Shut down this monstrosity which allows restaurants to charge without items arriving also food which doesn’t meet the food standards agency guidelines!!!

When ordering a takeaway go on the takeaways website and order directly to save a fortune paying the takeaway set prices without £10+ added fees through just eat! Thank me later

Terrible service from start to finish and the complaints team are not interested in not dealing with complaints

Made an order on their portal for collection. Which l have done many times before. Arrived at the restaurant. To find my food had been given to a delivery driver. I was asked by the restaurant to re pay for the food again. I was informed it was a just issue. Contacted just eat, where it took over 10 hours for a response. The customer service is appalling. Still out of pocket. Should this business be allowed to trade.

Poor customer service after recieving cold food after waiting 2 hours for a delivery. Requested a refund but no response. Don't not use just eat especially if you want a good, reliable service.Terrible!!!!!

Just awful. Put me to tears with the stress they caused me this evening and just dont care. Took my money for groceries didnt deliver. I am disabled. They have no shame. Then said will u do a survey take care! Just beyond awful

I order from just-eat restaurants-world-of-flavours-newark-on-trent but I did get not what I orderd I orderded chicken kebab whit garlic mayo but no garlic mayo on the kebab but you dont can make a complane and the wrap was hard to late delivering so that the kebap wrap was hard.

Account was compromised, orders were placed and a 3rd party had access to my account. They still do 6 hours later but Just Eat will not allow me to speak to a human advisor who could help and the AI isn't mature enough to handle this issue.

Massive failure in data handling, security handling and taking their responsibilities seriously. Their 'fix' instructions are not correct or valid and, frankly, very lacking for an organisation of this size. My data is still exposed to someone and this is not being taken seriously enough

Wrong order was delivered to me , reached out to customer services and was told because I gave the driver my pin and accepted the order they will not help me in any way! Despite the driver asking for my pin first before handing me my "wrong" order .

Be ware , they expect you to stand outside and open the door , open the meal and check it all on front of the driver before giving him the pin . If you don't do this... well enjoy what you didn't pay for suckers

I ordered groceries from Waitrose to be delivered to a business address. When the order arrived it was missing x 4 identical items. I checked my order and I'd been charged for them and I'd had a message to say one other item was not available and was substituted.

I asked for an refund at 13:12 for the four missing items. I got a response at 13:15 telling me they had "carefully reviewed" my request and would not be able to provide a refund for the items I paid for but did not receive?

It apparently took less than 3 minutes to read, carefully review and respond to my request to escalate a complaint?

Seems very clear that was an automated/generic response and Just Eat made no effort what so ever to carefully review anything.

Appalling experience and customer service, that shows no value of the customer. I will not be using the Just Eat grocery delivery service again.

Since when do your drivers deliver clothes parcels? Wtf !

Why do just eat send voucher codes that actually don't work? Restaurant is on their list under the voucher scheme, criteria spend over £15 done that. Enter code at checkout and it doesn't work. No way of contacting just eat to ask why either. Give up! Bloomin useless!

I order from just eat last night and the food never arrived! Put a complaint in for a refund and they said I won’t get it , call the restaurant and they said they never received the order!!!! I’m out of 30 quid and someone going to pay me back ! I won’t be using them again

Delivered my order to the wrong house, didn’t get a code yet marked as delivered. No contact number to call them to complain, process so slow to try and get anything sorted

Just Eat as a website is constantly getting worse and worse. They now autocollapse menus so you can't search and when you scroll to what you want it moves as other parts of the menu load.

Their estimated delivery times are all made up based on the shortest possible time rather than an actual estimate of how busy the restaurant is and how many drivers are available leading to wildly late deliveries. And there's no mechanism to cancel an order if it's several hours after the estimated delivery time.

There's no way to feedback mistakes and website issues to a human whose job is to care about outcomes.

Overall a terrible service making our country a worse place to live in.