just-eat.ch Reviews 

2,511
•
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

​I had an issue with missing items from my Migros order via Just Eat, but customer support fixed it and refunded my money. The service has always worked really well. Thanks for resolving it quickly!

Company replied

Rated 5 out of 5 stars

Just-eat.ch has been a true partner, particularly in the pandemic years. Compared to other services like UberEats, with whom I made a rather horrible experience, Just-eat.ch offers a personal (i.e. hu... See more

Company replied

Rated 1 out of 5 stars

Picked a restaurant due to free delivery. Ended up with me having to collect when I could not. The app had 0 customer service. Always use the app to know what they offer and order direct with the rest... See more

Company replied

Rated 5 out of 5 stars

Feedback and client service. A lot of companies can meditate and act like search engines. EAT goes beyond that. They care for they clients and keep the restaurants listed in check. I had an inco... See more


Contact info

3.3

Average

TrustScore 3.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

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3.3

All reviews

(2,511)

559 reviews in the last 12 months

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Rated 1 out of 5 stars

The customer service is abysmal I…

The customer service is abysmal I ordered food which was inedible and thrown away because I didn’t take photos of it which I didn’t know I had to
They refuse to do anything about it, I don’t care about the money it’s the principle they won’t address a problem. Don’t use them

24 September 2024
Unprompted review
Rated 1 out of 5 stars

Driver dropped the Pizza's

Tonight, we ordered pizza. The delivery driver dropped the pizzas. After that, the pizza didn't look so appetizing.
If we're paying 40 francs, we expect something decent in return.

24 August 2024
Unprompted review
just-eat.ch logo

Reply from just-eat.ch

Hello Abarna,

I'm sorry to hear that your food was damaged.
In such cases, you can contact our customer service with your order number.
Our team will be happy to take care of your request.

You can reach our customer service at info@just-eat.ch.

Kind regards,
Nick from Just Eat

Rated 1 out of 5 stars

We ordered the Food a few minutes…

We ordered the Food a few minutes before 1 pm and waited 1 hour , I looked up when my order should have arrived and just saw that it will be delivered at 03:21 pm !this is redicelous !!!waiting nearly 2 and a half hours for a order !this isn’t my first time ordering so I can say it doesn’t take this long normally , normally it takes a bit over an hour , wich I find too long anyway…this accident will influence my opinion about Hans I’m Glück.(when you still wanna order order at least one and a half hour before you wanna eat !

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Same Same but different💫💫

Same Same but different💫💫

When you coach and teach your team, what's more important technique or attitude?"

First of all, a lot of respect to you. that’s a heck of a question," Martin said. "I’ve been doing this a long time, and that’s the first time anyones’s ever asked me that, thats a heck of a question. Attitude comes first. We gotta have guys that are gonna believe in our mission, that are going to believe in what we do. Once they believe, then we can teach them the technique.”

25 July 2024
Unprompted review
Rated 2 out of 5 stars

Delivery time was set for 40mim

Delivery time was set for 40mim. It's been 1h40 and I still didn't receive my order. Called to ask about it 30m ago. It's was supposed to take 10m more. Still waiting. As there is no GPS trackimg it's impossible to know where the deliverer is...

12 July 2024
Unprompted review
Rated 1 out of 5 stars

Not responding

We sometimes write about restaurants that create fake reviews and use fake names for deliveries. Unfortunately, Just Eat does not respond to these issues. As a result, we now deliver on Uber Eats.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Treat food fromthe Indian restaurant Darbar ZH

We ordered with just eat at Darbar ZH.
The food came very fast and it was delicious.
We are already customers for a while but they improve the food more and more.
We ordered Friday 14 of June and we are very happy and will order soon again.

14 June 2024
Unprompted review
Rated 1 out of 5 stars

Just eat are a awful company I have…

Just eat are a awful company I have ordered McDonald’s and have had missing items submitted a request for the refund and then never get your refund or your money back disgusting
Do not use Just Eat ever again

1 June 2024
Unprompted review
Rated 1 out of 5 stars

Money stolen from my bank account

Money stolen from my bank account. I used Just Eat to order groceries and half of the items did not arrive. I requested money back for the missing items but was told they would not refund. I asked for scanning receipts to see if it was the grocery provider or the courier who was at fault, they have not replied. Do not use unless you want to risk having money taken from your bank account and then to be ignored.

30 May 2024
Unprompted review
Rated 1 out of 5 stars

It is a company that is not trustble

It is a company that is not trustble. My order is waiting to be pick up at Five Guys for 30 minutes and they say that will deliver in 20 in. So the food will be ready for 50 minutes before arrieve!!!!!!!!!!!!!!!!!! Blame on you Just Eat

1 June 2024
Unprompted review
Rated 1 out of 5 stars

Order was missing items again!

Order was missing items which is a regular occurrence, when I escalated to just eat they got back to me and stated that I've made too many complaints and will not be able to assist on any form of compensation upon explaining of the bewilderment of how me or anyone else making a complaint over missing items being the customers fault and that this shouldn't affect the customers right for a refund they repeatedly send generic emails stating they won't be assisting with any form of compensation

15 May 2024
Unprompted review

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