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Julia Jones Reviews 193

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their passion, dedication, and helpful advice, making the process of choosing and purchasing furniture a pleasure. Many highlight the exceptional quality and design of the products, noting their durability and comfort. The delivery service is frequently described as prompt, efficient, and professional, with staff often going above and beyond to ensure satisfaction. However, some customers experienced minor issues such as a missing cable for a recliner or loose stitching, which were generally resolved quickly. A few people also mentioned slight dissatisfaction with delivery dates or the functionality of certain items, like a footrest not working independently.

What people talk about most

Product

Customers consistently express high satisfaction with the products, often highlighting their quality, design,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional personal attention and... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the promptness and... See more

Staff

Consumers find staff to be positive, helpful, and professional. Many reviewers praise the personal service,... See more

Quality

Clients share positive opinions on quality. Many customers are delighted with their new furniture, praising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sometimes you find a company that are so passionate, and dedicated to their product and customers, that it almost takes your breath away. I live in N. Ireland and contacted numerous companies, a... See more

Company replied

Rated 5 out of 5 stars

A great personal service with lots of helpful advice and suggestions. Zeta took time to ensure that I got exactly what I wanted and that it would be the perfect fit. I was also confident that there... See more

Company replied

Rated 5 out of 5 stars

Flawless. Two chairs ordered - one new, one ex-display. Faultless comms throughout, and Zeta has been outstanding at addressing problems. 1. loose stitching on the arm of the new chair, sorted... See more

Company replied

Rated 5 out of 5 stars

What a pleasure it was to deal with a competent and professional business like Julia Jones ! Nothing was too much trouble with helping us choose our furniture & organising delivery ! I’m sure we’ll... See more

Company replied


Company details

  1. Furniture Store
  2. Garden Furniture Shop
  3. Living Room Furniture Store
  4. Outdoor Furniture Store
  5. Sofa Store
  6. Upholstery Shop

About Julia Jones

Written by the company

Julia Jones - specialists in made to order furniture
Founded in 1970 by Julia Jones, our family-run furniture store is renowned for personal service over five decades. Now managed by her children, Rob and Zeta Jones, proudly continue her legacy.

Specialising in furniture for the design conscious client who values quality & service -

Fama upholstery, & Nardi outdoor furniture

We have the only dedicated Fama showroom in the UK, where we showcase Fama's innovative sofa and armchair designs.

At Julia Jones, we blend our passion for quality furniture with personalised customer service. Rob & Zeta will help you create your perfect pieces to suit your needs. We offer nationwide delivery and assembly service, with an extensive selection available to view in our showrooms.

Open 7 days by appointment only.

Contact Rob and Zeta to book an appointment to view and discuss your next furniture pieces. VISIT US shop Fama shop Nardi

Contact info

4.9

Excellent

TrustScore 5 out of 5

193 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Outstanding!

From help with order to regular updates!
Outstanding!

16 April 2026
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Reply from Julia Jones

Super to hear, many thanks for your feedback Zeta.

Rated 5 out of 5 stars

Excellent service

Excellent service! The Fama range is superb… delivered on time with a great delivery service.

14 April 2026
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Reply from Julia Jones

Many thanks for your feedback and I am so pleased you were happy with your fab new Opera sofabed in situ. Many thanks again for your order Zeta.

Rated 5 out of 5 stars

Simply superb customer service service

Sometimes you find a company that are so passionate, and dedicated to their product and customers, that it almost takes your breath away.
I live in N. Ireland and contacted numerous companies, about delivering a Nardi table and chair set, to my address. Most didn’t even reply buy I got an email from Zeta at 8.30pm saying she would get a quote to me.
It was sorted out a couple of days later with detailed communication and a phone call.
You made my shopping experience that little bit easier, so thank you Zeta and Rob.

Many thanks
Anthony.

24 April 2026
Unprompted review
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Reply from Julia Jones

Many thanks for your lovely comments. For us, pretty much anything is possible and we are pleased we were able to help you with your Nardi order. Many thanks again for reaching out to us. Zeta

Rated 5 out of 5 stars

Happy customer

: A family company with knowledge, style & passion in the furniture industry,
: Not pushy at all,

11 March 2026
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Reply from Julia Jones

Many thanks for your feedback, it is much appreciated thank you, Zeta.

Rated 5 out of 5 stars

A great personal service

A great personal service with lots of helpful advice and suggestions. Zeta took time to ensure that I got exactly what I wanted and that it would be the perfect fit. I was also confident that there would be no problem getting the large sofas into my bungalow as they were modular and built in the room. The 2 men that delivered and built them were also extremely helpful. All in all a great experience and I am absolutely delighted with my new furniture. Would definitely recommend.

26 March 2026
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Reply from Julia Jones

Many thanks for your lovely review. We’re so pleased you were happy with your whole experience with us. We hope you get lots of enjoyment out of your super new Fama Hector and Babylon sofas and Kylian chair for many years to come. Many thanks again for your order. Zeta

Rated 5 out of 5 stars

Brilliant

What a pleasure it was to deal with a competent and professional business like Julia Jones ! Nothing was too much trouble with helping us choose our furniture & organising delivery !
I’m sure we’ll be using them again in the future !
Thank you, Meirion & Nerys Jones .

28 March 2026
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Reply from Julia Jones

Thank you so much for your kind words. We’re delighted you have been so pleased with our whole process and I am so pleased you are happy with all now in position. We look forward to hopefully seeing you again in the future. Many thanks again Zeta.

Rated 5 out of 5 stars

This is the 2nd on line purchase we've…

This is the 2nd on line purchase we've made with Julia Jones and it all went as smoothly as the 1st. Always kept up to date with deliveries and timescales and a pleasure to deal with on the phone. Well done. A business to trust.

24 March 2026
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Reply from Julia Jones

Thank you for your kind review and for choosing us again. We really appreciate your continued support. Many thanks Zeta

Rated 5 out of 5 stars

Patio furniture order and delivery

Excellent service from order to delivery. Would definitely recommend! Plus . . . it's just a pleasure to deal with a 'proper' family business who 'know their stuff'

28 March 2026
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Reply from Julia Jones

Thank you so much for your kind words and recommendation. We’re delighted to hear you had a great experience from order through to delivery and I do hope you will get lots of enjoyment this summer and for many more to come with your fab new Nardi Folio chairs and Alfa sunloungers. Many thanks again Zeta.

Rated 5 out of 5 stars

Very cool products and wonderful customer service

Brilliant service, amazing products and great value. The Nardi garden furniture we ordered looks amazing. Really cool, eco and low maintenance - everything we wanted.

24 March 2026
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Reply from Julia Jones

Thank you for your great feedback. We’re so pleased you’re happy with the service, value, and your Nardi garden furniture. Nardi is a fantastic brand. We hope you enjoy it for many seasons to come, and thanks again for your support, Zeta.

Rated 5 out of 5 stars

Great experience from start to finish…

Great experience from start to finish with exceptional personal service. Thank you

26 March 2026
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Reply from Julia Jones

Many thanks for your feedback, it is much appreciated thank you and I hope you get lots of enjoyment out of your super new furniture for years to come. Many thanks again Zeta

Rated 5 out of 5 stars

Fantastic service

Fantastic service great sun lounger
Kept informed about delivery 1st class service

16 March 2026
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Reply from Julia Jones

Many thanks for your comments and I am so pleased you are happy with your super new Nardi Atlantico sun loungers. Now for the sun! Many thanks Zeta

Rated 5 out of 5 stars

Prompt delivery and securely packed…

Prompt delivery and securely packed garden chairs. I’d definitely buy again from here.

16 March 2026
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Reply from Julia Jones

Many thanks for your feedback and I do hope you get lots of enjoyment out of your fab new Nardi Doga Relax chairs. Many thanks again Zeta

Rated 5 out of 5 stars

Wow!

Wow - this company knows how to deliver a perfect customer experience and the 2 recliner sofas and they are great quality and really comfortable. We are really enjoying them.

14 March 2026
Rated 5 out of 5 stars

Very happy with service and sofa

Very happy with service and sofa. Very responsive to swatch requests & info etc. Item arrived sooner than expected and fully lives up to expectations. Delivery was prompt & efficient.
Would happily buy from this company again, thank you!

3 March 2026
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Reply from Julia Jones

Many thanks for your lovely review. We’re delighted to hear you’re happy with your Fama Infinity You & Me sofa and the service you received. We really appreciate your support and hope to see you again in the future. Many thanks Zeta

Rated 5 out of 5 stars

Great price, excellent comms, superlative product

My Nardi table and chairs, which were excellent value for money from Julia Jones, arrived exactly when I was told they would, and in perfect condition. I already have some Nardi products that have been outside permanently for atleast 3 years. They still look like they did when first unboxed, and are exactly the same colour as the new ones: a real testament to the brand.

9 March 2026
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Reply from Julia Jones

Thank you for your lovely review. We’re so pleased to hear your happy with not only your Nardi table and chairs but with our service. It’s great to know your existing Nardi furniture has lasted so well outdoors too – they really are made to last.

We truly appreciate your support and hope you enjoy your new and existing furniture for many years to come.

Rated 5 out of 5 stars

Great piece of furniture true to…

Great piece of furniture true to website pictures and great quality
Delivered in time frame we are very pleased with our purchase

23 December 2025
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Reply from Julia Jones

We're so pleased your happy with your super new Fama Simone armchair and many thanks for your feedback.

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