Inflexible Logistics and Zero Support for Rectifying Minor Errors
I am extremely disappointed with the logistics handling of my recent AliExpress orders by J&T Express. While I acknowledge a mistake was made on the zip code for my four packages, the complete inability of this company to facilitate a simple correction is a major systemic failure.
My experience highlighted several critical flaws in their service:
Non-existent Human Support: Their phone system is entirely automated with no option to speak to a representative.
Inflexible Service Channels: WhatsApp support was unresponsive to actual problem-solving. Agents informed me that their "hands are tied" and they are unable to add delivery notes or update address details, even when contacted well in advance.
Illogical Procedures: I was told that to place a delivery note, I must monitor the package and catch it the moment it hits the local warehouse. This places the entire burden of their logistical gaps on the customer.
As a result of this rigidity, two of my packages have already been returned to the sender, and the remaining two are likely to follow. It is unfortunate that a major platform like AliExpress utilizes a carrier that lacks the basic infrastructure to update a delivery note or provide human-led customer service.
If you have a minor error in your shipping data, do not expect J&T Express to help you fix it—their process seems designed to return packages rather than deliver them.