JS Law Reviews 

5,915
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 852 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally professional, very polite, and consistently helpful throughout the entire property buying and selling journey. People also deeply appreciate the clear automated notifications, smooth online portals, and prompt communication, which help make the entire experience much less stressful. Some reviewers were not happy with the overall communication, specifically mentioning that emails were completely ignored and phone calls went unanswered for weeks. A few customers felt completely left in the dark and experienced frustrating delays when desperately trying to get progress updates on their property cases.

What people talk about most

Staff

People report positive experiences with staff, praising them for being professional, helpful, and attentive... See more

Service

Users describe positive interactions with service, highlighting efficient handling and helpful communication... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are helpful,... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast and efficient... See more

User experience

Customers report positive experiences with user experience, highlighting smooth and straightforward digital... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more

Company replied

Rated 5 out of 5 stars

Nicole went above and beyond to get our contract over the line, handling every hiccup swiftly and effectively. At times it felt like there was always one last hurdle, and I had nearly given up. Nico... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. They say moving house is one of the most stressful experiences you encounter... NOT with JS Law!! We sold & found our new home May BH. We exchanged today. Move in end of July... See more

Company replied

Rated 5 out of 5 stars

First class experience from start to finish. My wife and I dealt with Luvjit Kaur who was the consummate professional. Nothing was to much trouble and she was always able to answer any queries that... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(5,915)

838 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Irfaan Hafejee is brilliant

Irfaan Hafejee is brilliant, always took the time to answer my many questions as a first time buyer.

19 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Nicole,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Tirelessly professional and helpful

I have used a few conveyancers over the years, and this is the best firm I've used. The sale of my home fell through four times over the course of a year, and the solicitors just reinitiated all the paperwork without complaint every time.

They were also extremely quick to respond to queries, and tirelessly polite and professional. I highly recommend them.

19 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Amanda,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

I had the pleasure of working with Nadia...

I had the pleasure of working with Nadia Iqbal to release our mutual clients LISA funds ahead of completion.

Nadia's quick, thorough, friendly replies allowed the process run with ease.

Thanks again Nadia!

19 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Abi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Nadia.

Kind regards,
JS Law

Rated 5 out of 5 stars

I’m really pleased with the service…

I’m really pleased with the service from Ifraan Hafejee at JS Law. He handled my first property sale and made the process smooth and straightforward. Communication was always prompt and clear, and I particularly liked their online portal, which offered live updates throughout the transaction and made it easy to keep track of progress and any tasks that needed my attention. I appreciate how quickly everything was completed and would recommend them.

19 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Irfaan.

Kind regards,
JS Law

Rated 5 out of 5 stars

Great service, kept informed on all steps

We had Zoe McLeavy handle the purchase of our first home and the service provided was excellent! We were kept informed every step of the way, no chasing required and if anything Zoe had to chase us on a few occasions! Thanks!!!

22 April 2026
Unprompted review
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Reply from JS Law

Hi Victoria,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Zoe.

Kind regards,
JS Law

Rated 2 out of 5 stars

Very unresponsive and slow

Very unresponsive, it takes them so long to process one document, and when you try to reach out to them just no response at all, straight to the voice mail. I understand you might be busy, and I work in Sales as well, but I never leave my customers ghosted. At least just give a quick email update in the case, it takes less than a min to say we are working on it.

Especially when it is mentioned consistently that this purchase is urgent from the start.

18 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Jegor,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you.
Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 5 out of 5 stars

Highly recommended

I cannot recommend Alina more highly. She was so helpful and supportive and remained professional in circumstances where there were difficulties with the seller’s solicitor. I would use her again in a heartbeat!

18 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Jodie,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 1 out of 5 stars

Very appalling service and would not…

Very appalling service and would not recommend them to anyone. However, you can use them at your own risk.will never forgive them for the distress they put us through. Wish there was a zero rating star

30 April 2026
Unprompted review
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Reply from JS Law

Hi Moses,

Thank you for bringing this to our attention. At JS Law we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 5 out of 5 stars

The Eway app and Aisha Khan

The Eway app and Aisha Khan made our experience a very pleasant one. Quick responses and the app let's you know what's happening (especially when the conversations doesn't include the buyer/seller). I'd definitely use again.

8 May 2026
Unprompted review
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Reply from JS Law

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and that you found our online case management service helpful.

kind regards,
JS Law

Rated 5 out of 5 stars

Excellent service by the team

Excellent service by the team, in particular Kelly Hulley who was extremely diligent throughout the whole process providing regular updates throughout the selling process.
Overall great service.

15 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Simon,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Kelly.

Kind regards,
JS Law

Rated 5 out of 5 stars

Incredibly helpful

Kelly was incredibly helpful throughout the process, and always quick to respond.

14 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Alex,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 4 out of 5 stars

This was the first time using JSLaw.We…

This was the first time using JSLaw.We we were baffled at times using the EWay system as we are not good with technology.However we got through it with patience from Aisha Khan.Gave 4 stars mainly for all done on internet as husband prefers face to face.

14 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Angela,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

As I First time buyer I used JS Law & I…

As I First time buyer I used JS Law & I couldn’t complain one bit! From start to finish they have been amazing. I had Fiona on my journey and she was absolutely outstanding! Everything went so smoothly and the app made it 100x easier to keep up to date with how it was all going! Big thank you to Fiona!

14 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Connor,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Fiona.

Kind regards,
JS Law

Rated 5 out of 5 stars

Highly recommend JS LAW

Highly recommend JS LAW. We have almost finished the process of buying and selling with Alister Powell and he has been fantastic. Thank you for all your help it is much appreciated. Emma & Jack

13 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Emma,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Ruby has been brilliant at answering…

Ruby has been brilliant at answering questions, keeping me updated and chasing the process. Purchase of my first home has been super simple and easy thanks to Ruby.

13 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Ruby.

Kind regards,
JS Law

Rated 5 out of 5 stars

Highly recommend - JS Law

As first-time buyers, we were very nervous about the whole house buying process, especially after hearing so many stressful experiences. But Bisma and the team at JS Law made the entire journey feel smooth, simple, and stress-free .
Bisma was absolutely amazing throughout — always keeping us updated, responding quickly to calls and emails, and making sure every little detail was checked properly on our behalf. The JS Law eWay platform was also brilliant and kept us informed with all the developments and updates throughout the journey, which gave us so much confidence and reassurance .
Massive thank you to Bisma and the whole JS Law team for helping make our dream home a reality. Highly recommend !

24 April 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law and we will be sure to pass the feedback on to Bisma.

Kind regards,
JS Law

Rated 5 out of 5 stars

I used Js law to buy a flat

I used Js law to buy a flat, Ruby did a great job, sale did take awhile because the sellers solicitors was dragging out getting stuff done, Ruby kept me up to date and thankfully we got there in the end with the sale.

12 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Dean,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Excellent five star service from Kelly…

Excellent five star service from Kelly Hulley - our Conveyancer. Pleasant to deal with and very efficient throughout. Highly recommend :)

11 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

I would highly recommend JS Law

I would highly recommend JS Law. Kiran received my case on 25th February, and by 11th May everything was completed and I’m now on my way to collect the keys!

I’ll be honest, I’m probably one of those annoying clients who calls twice a week asking for updates and chasing the process. However, Kiran was always professional, patient and contactable whenever I needed reassurance or information. She never once made me feel like a bother despite all my calls and questions.

Buying a property can be stressful, but JS Law made the whole process much smoother with great communication and support throughout. A special thank you to Kiran for all her hard work and patience. Very happy overall with the service I received.

11 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Bryony G

Bryony G. - what a brilliant solicitor! Very professional, always in contact, patient, helpful and calm.
Could not have asked for a better one!
Fantastic work 👏🏻

11 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Anna,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law and we will be sure to pass the feedback on to Bryony.

Kind regards,
JS Law

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