JS Law Reviews 

5,915
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 852 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally professional, very polite, and consistently helpful throughout the entire property buying and selling journey. People also deeply appreciate the clear automated notifications, smooth online portals, and prompt communication, which help make the entire experience much less stressful. Some reviewers were not happy with the overall communication, specifically mentioning that emails were completely ignored and phone calls went unanswered for weeks. A few customers felt completely left in the dark and experienced frustrating delays when desperately trying to get progress updates on their property cases.

What people talk about most

Staff

People report positive experiences with staff, praising them for being professional, helpful, and attentive... See more

Service

Users describe positive interactions with service, highlighting efficient handling and helpful communication... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are helpful,... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast and efficient... See more

User experience

Customers report positive experiences with user experience, highlighting smooth and straightforward digital... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more

Company replied

Rated 5 out of 5 stars

Nicole went above and beyond to get our contract over the line, handling every hiccup swiftly and effectively. At times it felt like there was always one last hurdle, and I had nearly given up. Nico... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. They say moving house is one of the most stressful experiences you encounter... NOT with JS Law!! We sold & found our new home May BH. We exchanged today. Move in end of July... See more

Company replied

Rated 5 out of 5 stars

First class experience from start to finish. My wife and I dealt with Luvjit Kaur who was the consummate professional. Nothing was to much trouble and she was always able to answer any queries that... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,915)

838 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alistair and team were great

Alistair and team were great, would highly recommend! Thanks guys

8 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Thank you Irfaan!

Buying a house is one of the most stressful things that you could ever do, Irfaan eased a lot of that stress and made our home buying process smooth and simple. He constantly kept us updated, his communication was great and he always had the time to listen to us and answer our questions. Throughout he process, Irfaan always explained to us what was happening and what we could expect so we was never out of the loop and any bumps in the road were dealt with swiftly. We are grateful to Irfaan for his help!

10 December 2025
Unprompted review
JS Law logo

Reply from JS Law

Hi Eleanor,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Irfaan.

Kind regards,
JS Law

Rated 5 out of 5 stars

No nonsense service

No nonsense service. Efficient and easy. No issues making contact with Alina who was always able to help with any queries

11 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Jamie,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Overall a good company to deal with

Overall a good company to deal with. Some aspects were a bit daunting but this was not a straightforward sale. Things were held up because this was an lpa sale so a lot of verification of documents needed.

10 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 3 out of 5 stars

Conveyancer changed Mid Process

Unfortunately our conveyancer changed in the middle of the process, and there were things that should have been completed before the handover that weren't. This led to some very frustrating catching up to ensure we could exchange and complete in a timely fashion.

9 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Alan,

Thank you for taking the time to leave a review. We strive to deliver the best experience possible and are disappointed that you feel that this has not been the case.
Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards
JS Law

Rated 1 out of 5 stars

About to pull out from my purchase due to this company

I am currently buying a property and it has dragged on and on and on - I put the offer in back in Feb - the property is empty and I have no chain as I sold mine in March and moved out. They have been overly fastidious it seems with details that are not important and as a result I feel so distraught by the process I am considering pulling out - i have sent multiple emails asking them to drop certain enquiries as they are quite frankly petty (this has been checked over by the agents and a lawyer friend) - and certainly NOT a risk to me or the bank.
I do believe I can legally request some points to be dropped if they are not a serious risk to anyone but these emails have so far been ignored. So they may well loose the money from this case as I can't cope any more and might simply withdraw from the whole circus and rent for a year.
Do not use this firm if you are looking to have a smooth journey and move into your new home in less than half a year. The process is not fit for purpose.

8 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention.We strive to deliver the best experience possible and are disappointed that you feel that this has not been the case. We would like to investigate the issues that you have raised and Trustpilot have contacted you on our behalf to request further details.
If you could please respond to Trustpilot with your full name, address and case-reference number we will ensure that you are contacted with an update.

Kind regards,
JS Law

Rated 2 out of 5 stars

Its not been great

Its not been great, i have been helping my frail parent buy her house, they have insisted that i act as a POA for her despite me not needing too. They were happy to deal with me for several months and have now removed me with out telling us how the outstanding actions would be completed. They come across arrogant and unwilling to explain to laymen how and what is needed.

8 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Dougie,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you.
Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 1 out of 5 stars

Avoid for conveyancing.

This company failed consistently from the outset. Slow, unresponsive, uncommunicative, hard to get hold of, made several mistakes yet I demonstrated a haughty, impatient attitude from the person assigned to our case.

They said they had sent the contract and transfer forms to me but when I told them I had not received them they admitted that they had sent them to my late mother’s vacant property. That was at best incompetent but turned out to be a lie because the papers never arrived there either.

They then told me my signature on the contract and transfer forms didn’t match the one on my drivers license. I have no idea how they arrived at that conclusion because at that point I had never signed a contract or transfer because they were incapable of sending these docs to the right address.

They told us two weeks before completion that we hadn’t paid their “file opening fee”. This was 3 months after we opened the file with them and we had never been asked for this previously.

I’m not going to bore you with the rest or but I’d avoid this company.

30 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you.
Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 5 out of 5 stars

This is review specifically for Laura…

This is review specifically for Laura Cameron at JS Law. Her work was increadible and she was very easy to communicate and updated me promptly that s how every solicitor should work. I had a bad experience with other solicitors at JS Law so if you would work, only work with Laura. My experience with other solicitors showed incompetence being unaware of the case, and not giving me any updates or just ignoring my emails for few days. Thanks to Laura I managed to complete the deal fast and efficiently!

30 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Geroge,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Highly recommended.

Highly recommended.
They say moving house is one of the most stressful experiences you encounter...
NOT with JS Law!!
We sold & found our new home May BH. We exchanged today. Move in end of July. Just over 2 months.
Such a smooth experience.
Their portal is easy to use, access to everything in one place. The automated notifications are clear & timely. Our solicitor was always available to guide us. Really easy to reach if we needed her. Her communication was friendly, supportive and comprehensive. An absolute pleasure to work with. Thank you.

6 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Christine,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 1 out of 5 stars

Very disappointed

Very disappointed, recommended by the Estate Agent, obviously they receive a commission for this. We are now 16 weeks into the conveyancing process with no end in sight. Our contact has lost documents, failed to pass on our responses to our buyers solicitors, does not answer the phone or respond to emails, the only way we can get a response is to log a negative response on their portal. We have been passed around from contact to contact and copied in the management team on our emails when our contact has made errors. But still no response from them. They seem to be okay with a straight forward purchase/sale, but anything above that then they can’t manage. Our contact had no idea that i couldn’t send a payment directly to a solicitor, I had to advise her. Our contact was always polite. Personally I wouldn’t recommend them.

8 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you.
Thank you for supplying your case-reference number, this will enable us to locate your case and escalate the issues that you have raised.

Kind regards,
JS Law

Rated 5 out of 5 stars

JS Law were very professional

JS Law were very professional and helped make the process of selling my property smooth. I would definitely recommend them as the process was all online using an app, which helped to measure the milestones and keep me on track. They were also cost-effective. I was able to complete sale of my property in 8 weeks. Thanks to the brilliant team!
Special thanks to Ross Orton 👍

2 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Ross.

Kind regards,
JS Law

Rated 5 out of 5 stars

Exceptional

I can’t, fault the service from Louie mills. We had a very stressful sale of my property. Louie didn’t fail to get things done. Nothing was too much trouble he kept me in the loop at all times.I would highly recommend this company, especially Louie mills. Above and beyond. Thank you again. After 8 months we got there.

19 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Js law and in particular Chloe Finch…

Js law and in particular Chloe Finch our conveyancer were absolutely amazing in helping us with our house sale and new purchase.

Chloe was professional. Efficient. Friendly throughout the whole journey.

I would not hesitate to recommend Js law and Chloe to friends and family.

Max

1 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Ruby was amazing

Ruby was amazing, she could of not of done any more

Ruby went above and beyond.

the best around

Aaron

2 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Aaron,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Have been kept informed about…

Have been kept informed about everything as it's gone through each stage. Nothing has been too much trouble for them.
Would highly recommend

1 July 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Laura made our experience so much…

Laura made our experience so much easier, she helped us and guided us through the last month, she ensured that all our personal needs were met and very polite over every single email

25 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Lewis,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Laura.

Kind regards,
JS Law

Rated 5 out of 5 stars

The company did an excellent job for. The result l want has been delivered excellently

The company did an excellent job for me. I'm so much impressed by how Alina communicate to explain every bit of information to my understanding. Thank you once Alina for your excellent service

29 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Alina.

Kind regards,
JS Law

Rated 5 out of 5 stars

Good online solicitor!

JS Law were so good throughout the whole buying process, had great communication with me and with my estate agent, and were very thorough in their process. Everything went smoothly and I was always able to check on the status and progress of things. Laura Cameron was my solicitor, she took over midway due to my previous solicitor leaving and the transition was super smooth, and she jumped on everything right away to help exchange and complete easily. I would definitely recommend.

23 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Louie,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look