JS Law Reviews 

Communication ok. Completion occurred without any issues.

This is a company that does not answer their phones, and do not return calls when a message has been left.
They are not a SRA registered company and only two SRA registered solicitors.
Reviews on 'Reviews Solicitor' is damming.

Genuinely the worst customer service I have ever experienced.

I am currently 22 weeks into what should have been an 8 week conveyancing transaction for a chain free new build property. For months, I have regularly been unable to get hold of anyone. The phones constantly ring out, regardless of which number I call, and if I receive a response at all, it often arrives conveniently at 5pm when it’s too late to discuss anything.

Throughout this process, I have felt dismissed, ignored, and at times spoken to rudely. On what should have been exchange and completion day I was ignored all day then EMAILED at 4.55pm that there was a problem and it couldn’t go ahead, leaving me out of pocket and distraught. After that it got to the point where I made a 6 hour round trip to the office, only to sit in reception for FOUR HOURS while not a single person came down to speak to me. (I was told by other company staff that I was not the first client of theirs to do this) even after this they have continued to deliver below average service.

There are several other points but overall the level of client care has been absolutely shocking. I don’t regret many decisions in life, but choosing this firm is genuinely one of them. At this stage, having already paid my legal fees, I feel my hands are tied and I have completely lost confidence in the service I am receiving.

I sincerely hope anyone considering using this company thinks twice, because I wish I had now that I am emotionally exhausted.
My first house purchase should have been exciting, now it feels ruined.

Worst customer service I have ever received. TLDR Under no circumstance hire these people. Any other conveyancer at any other price would be better.

My conveyancer was terrible at getting in contact, sending over documents late, ignoring emails, and replying to voicemails days later, and it would always be voicemail as he never answered the phone. This caused my case to drag on excessively, I'm currently at six months for moving into an vacant property, with a first time buyer purchasing my house. Often It was quicker to just get in touch with the buyers solicitor to find out what was needed then my own. Things got so bad I filed a complaint, where they acknowledged that the communication had been terrible.

Then... nothing changed and in fact it got worse. The only times I would get communication were sporadic, one paragraph emails from my conveyancer. Clearly they took issue at me filing a complaint. As of currently writing this I was told three weeks ago that everything was ready and my conveyancer just needed to confirm the moving date. In those three weeks neither myself, the estate agent for my purchase, the estate agent for my sale, the solicitors for my buyer nor the solicitor representing my shared ownership company have managed to get hold of him. All five of us have been completely ghosted. In the last week I've resorted to trying to call multiple times a day, every day, to never get through or have my voice mails responded too once. The other parties state that they have been emailing daily, nothing. Utterly shocking. I even tried filing a second complaint, to which I got a response a week later stating someone would call me immediately to address this. That in turn was a week ago.

I've now filed with the Ombudsman, but given the timescale they work on that is not going to help for months so I guess in the meantime I just... sit here with my life on hold and hope they decide to do some work one day? If that doesn't sound like your idea of a good time, don't hire these people

Fantastic experience. As my replacement conveyancer, Kylie was helpful and proactive. The wheel on the app made everything clear and the progress easy to follow.

Used Js Law for my sale and purchase and they’ve been great throughout the whole process. Irfaan who dealt with my case was really helpful and always made himself contactable which was very reassuring.

Would definitely use again

Definitely a five star service so far.
Very happy with my caseworker/conveyancer Nadia. She's helpful, knowledgable and an absolute credit to the company.
She is personable, patient and knowledgable. No issues whatsoever. Excellent and a pleasure to deal with, which is important - given the stresses of moving home. Recommended!

I can't begin to express how appreciative me and my partner are for the work Faizah has done for us. She was supportive throughout the whole process, answering any and all questions I had. She was proactive when providing us updates and would keep us in the loop.

I have been told the worst part of the process when buying a house is the waiting and feeling like you have no updates. This wasn't the case for us because of Faizah.

Thank you for the support and your work. I couldn't have asked for a better person to help me through the process of buying my first home. X

I cannot recommend Joelle Pasala highly enough for anyone looking for an exceptional conveyancer. Joelle handled the sale of my property with absolute professionalism, efficiency, and care.

Throughout the entire process, Joelle kept me informed every step of the way, explaining everything clearly and responding to my questions promptly.

Joelle consistently went above and beyond to ensure everything progressed seamlessly, always acting in my best interests and making me feel confident that my property sale was in safe hands. Her dedication, knowledge, and friendly approach truly set her apart.

Although there were some teething issues at the beginning of the process with other conveyancers from JS Law, once Joelle was assigned to my case it all went smoothly. Therefore this review is specifically based on Joelle’s outstanding service.

I wholeheartedly recommend Joelle Pasala. Thank you for making the sale of my property such a positive and stress-free experience. It was an absolute pleasure working with you!

We are first time buyers and Ruby has been nothing but amazing all the way through, taking her time to explain everything and making sure we understand every step highly recommended

Excellent communication and fast responses from the case workers highly recommended , reasonable prices

Poor communication, difficult to get in contact with our conveyancer, received multiple automated emails saying we haven’t completed documents when we have sent them multiple times. I had rang 6 times today, left two answerphone messages, emailed and still haven’t received any contact. Estate agents involved are also having difficulty contacting JS Law.

I would like to thank Ruby for all her help and support throughout the process. She was always professional, friendly and very helpful whenever I had any questions. She kept me updated and made everything much easier and less stressful. I really appreciate all her hard work and would definitely recommend her to anyone looking for a helpful and reliable conveyancer. Thank you, Ruby!

Ruby was fantastic! Quick responses, friendly, always gave all information when needed. 10/10

My experience with JS Law was incredibly stressful and inefficient. We spent an entire year trying to progress our property transaction with them, and we never even made it to completion. The transaction was significantly delayed due to complex title and restrictions issues, which were allegedly hampered further by the seller's solicitor. While the ultimate failure to complete was not directly the fault of JS Law, the 12 months spent dealing with them were an absolute nightmare due to how they handled the situation.

Communication was virtually non-existent. Emails went unanswered, and trying to get a progress update over the phone was nearly impossible. The firm relies on a single assigned conveyancer system, meaning if that person is busy or overwhelmed by the complications of the case, everything completely grinds to a halt. Their lack of proactivity and failure to drive the process forward against the other side added immense, unnecessary anxiety to an already difficult situation.

I ended up switching to Juno when we switched to a different property for conveyancing - they seem to have different teams who handled various sections which seemed to move things along a lot smoother ( we complete end of month!! )

We are so grateful for the outstanding work from JS Law and in particular Bryony Gunn in the sale of our house. Highly professional and efficient, with excellent clarity, we would highly recommend on all aspects.

I would like to express my sincere gratitude to my solicitors Saima and Ridda.Buying our first home was an incredibly stressful experience, especially with delays and complications further up the chain, but they were outstanding from beginning to finish.

Alistair made our sale process really easy despite lots of hurdles from the Buyers. This is the second time we have used JS law for a purchase/sale and we would use again.

We are first time buyers and Louie was great all the way through, contactable explained things to us in detail and overall because of him the process of buying our first house had minimal stress. Thank you Louie and JS Law we would definitely Recommend you to others. Thank you again Mr and Mrs Johnson

Truly 1st Class service right from start to end. Proper professional case handling with fast and efficient communication. The transparency in their online portal system is very reassuring. I would like say a special thank you to Bryony Gunn for handling my case so well.