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J&P Cycles Reviews 1,769

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TrustScore 4.5 out of 5

4.6

Vehicles & Transportation
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the quality and variety available, especially for specific motorcycle models. Many consumers appreciate the competitive pricing and the ease of finding exactly what they need. The ordering process is frequently described as straightforward, and the delivery service is often commended for its speed and efficiency. However, some customers also noted issues with receiving incorrect items or parts that didn't fit perfectly, requiring adjustments. A few people mentioned slow or unpredictable shipping, particularly when packages took circuitous routes. There were also occasional reports of defective products, such as a battery that failed testing, and instances where gift cards expired.

What people talk about most

Product

People report positive experiences with product, often praising the quality, fit, and ease of finding parts.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast shipping and timely... See more

Order

Clients share positive opinions on order. Many customers praise the easy ordering process, quick shipping,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Price

Reviewers mention positive feedback about price. Many customers appreciate the great and competitive pricing,... See more

Based on these reviews

Rated 5 out of 5 stars

Anytime we need a part for either of our motorcycles, J&C Cycles is always our first 'go-to' website. They usually have what we're looking for and for a better price than anyone else. They ship prompt... See more

Rated 5 out of 5 stars

J&P is on top of their game. Prompt follow-up and continuous communication about your order status which is greatly appreciated. Will order from here again without question.

Rated 5 out of 5 stars

Always a good experience even with an oops. I received the wrong cap to begin with. Customer service assisted me to get RA established and sent to my email so I could print easily and set me up with t... See more

Rated 5 out of 5 stars

Thomas at the pigeon forge site really stepped up to get me a new tire mounted in record time and I was back on the road to experience the dragon on fresh rubber. Thank you Thomas. Store was immacul... See more

Company details

  1. Vehicles & Transportation

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

I purchased a windshield for my…

I purchased a windshield for my motorcycle when I put it on I noticed it was distorted. I called J&P cycles & they said because I put it on my bike I can’t return it. I told them it is damaged & they said I just ate $135.
Thieves & shit customer service!!!!!!!
Go to Harley you may pay more but it’s better quality & they stand behind their stuff!!

3 September 2025
Unprompted review
J&P Cycles logo

Reply from J&P Cycles

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: customerservice@jpcycles.com
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Rated 5 out of 5 stars

Great Selection for Older Harleys

Great selection for older Harleys. It is great to have the ability to save your bikes and then shop for items that specifically fit your bike, that makes selecting the right items the first time easy.

11 December 2025
Unprompted review
Rated 3 out of 5 stars

Dont pay for faster shipping

Great product. However, I paid an extra $20 shipping fee to get my item within 2 days and it was not received until 5-6 days so paying the extra money didn't do me any good.

19 November 2025
Unprompted review
J&P Cycles logo

Reply from J&P Cycles

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: customerservice@jpcycles.com
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!
Update:
Thank you for contacting us. We were happy to be able to resolve your issue.

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