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J&P Cycles Reviews 1,769

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TrustScore 4.5 out of 5

4.6

Vehicles & Transportation
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the quality and variety available, especially for specific motorcycle models. Many consumers appreciate the competitive pricing and the ease of finding exactly what they need. The ordering process is frequently described as straightforward, and the delivery service is often commended for its speed and efficiency. However, some customers also noted issues with receiving incorrect items or parts that didn't fit perfectly, requiring adjustments. A few people mentioned slow or unpredictable shipping, particularly when packages took circuitous routes. There were also occasional reports of defective products, such as a battery that failed testing, and instances where gift cards expired.

What people talk about most

Product

People report positive experiences with product, often praising the quality, fit, and ease of finding parts.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast shipping and timely... See more

Order

Clients share positive opinions on order. Many customers praise the easy ordering process, quick shipping,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Price

Reviewers mention positive feedback about price. Many customers appreciate the great and competitive pricing,... See more

Based on these reviews

Rated 5 out of 5 stars

Anytime we need a part for either of our motorcycles, J&C Cycles is always our first 'go-to' website. They usually have what we're looking for and for a better price than anyone else. They ship prompt... See more

Rated 5 out of 5 stars

J&P is on top of their game. Prompt follow-up and continuous communication about your order status which is greatly appreciated. Will order from here again without question.

Rated 5 out of 5 stars

Always a good experience even with an oops. I received the wrong cap to begin with. Customer service assisted me to get RA established and sent to my email so I could print easily and set me up with t... See more

Rated 5 out of 5 stars

Thomas at the pigeon forge site really stepped up to get me a new tire mounted in record time and I was back on the road to experience the dragon on fresh rubber. Thank you Thomas. Store was immacul... See more

Company details

  1. Vehicles & Transportation

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Product was here before I knew it

Product was here before I knew it!
However, I thought that I paid for two lenses and actually paid for; and received; two pairs of lenses! I just hope that I don’t need the second pair.
The fit was perfect and buying two was the right thing to do. When I put the first one in, it showed me how worn and cloudy the other one was. I still have a pair if anyone needs them!

4 April 2026
Unprompted review
Rated 4 out of 5 stars

Price was great

Price was great, fast shipping. I ordered license pkate bracket and taillight lens. Bracket was great quality. The lens on the other hand, needed to be trimmed ,as the sealing lip was too wide to properly install without modification.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

CRAPPIEST ONLINE SELLER FOR PARTS THERE IS USE DENNIS KIRK

Shipping is complete trash and customer service is garbage when you call to inquire where stuff is and why it takes A WEEK to ship a part. THEN IT TAKES ANOTHER WEEK TO GET IT! Ill shop revzilla, partzilla, or dennis kirk from now on this is garbage.

31 March 2026
Unprompted review
J&P Cycles logo

Reply from J&P Cycles

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: customerservice@jpcycles.com
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Rated 5 out of 5 stars

Great product

Great product. And I got my package with no issues.
And you can Call and get educated on the product that you buy.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Slowest shipping of any modern company

Slowest shipping of any modern company. If you absolutely need a part for your bike go somewhere else. Ordered a coil to be here on Friday, install on Saturday and ride. It’s now Sunday so a week later and no part. Should have tried my local dealer and just paid the Harley tax. Won’t shop here again.

29 March 2026
Unprompted review
J&P Cycles logo

Reply from J&P Cycles

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: customerservice@jpcycles.com
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Rated 1 out of 5 stars

part not strong enough to start my bike

part not strong enough to start my bike

23 March 2026
Unprompted review
J&P Cycles logo

Reply from J&P Cycles

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: customerservice@jpcycles.com
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Rated 1 out of 5 stars

The battery arrived with a bent…

The battery arrived with a bent positive lead terminal so I had to straighten. Works fine just disappointing for cost of battery.

17 March 2026
Unprompted review
J&P Cycles logo

Reply from J&P Cycles

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: customerservice@jpcycles.com
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Rated 5 out of 5 stars

Customer Service Is The Best!

Had a fitment issue with an item in the original order. A terrific and knowledgeable customer service rep help me get the correct item ordered and made the return process effortless as well.

12 March 2026
Unprompted review

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