J Parkers (Retail) Reviews 

31,810
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,171 reviews, reviewers had a great experience with this company. Consumers frequently report that the plants arrive well-packed, in excellent or perfect condition, and are thriving in their gardens. However, some people mentioned that certain items arrived dead or withered, such as specific cherry and plum trees, or that they were unfortunately damaged during transit. A few other people also felt that some plants showed inferior quality, noting issues like poor root systems or germination rate problems.

What people talk about most

Product

Customers had ambiguous experiences with product, noting both satisfaction with healthy items and frustration... See more

Quality

People report ambiguous experiences with quality, revealing a wide divide among consumers. While many... See more

Delivery service

Consumers find delivery_service to be ambiguous, experiencing a mix of very prompt shipments and severe... See more

Order

Reviewers highlight ambiguous aspects of order experiences, reflecting a wide range of satisfaction levels.... See more

Service

Users describe ambiguous interactions with service, reflecting heavily polarized opinions among consumers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good range, good value and generally decent quality for the money. I've ordered a lot from JParkers. There has been a small number of dead or weary plants, but while not the best quality, it's g... See more

Company replied

Rated 4 out of 5 stars

I ordered their 4 pack bare root orchard set it came and I planted as per recommendations for each tree. The Apple James Grieves and the conference pear tree are growing real well and have nearly do... See more

Company replied

Rated 4 out of 5 stars

In the past i've given J Parkers poor reviews due to their slow delivery, lack of update of order status on their website and slow customer service response. However this time no complaints! - althou... See more

Company replied

Rated 4 out of 5 stars

It was OK the plants arrived very dried out not surprised in this weather. Time will tell next year how they survive; planted and getting lots of water. Delivery - well I just don't like Evri too man... See more

Company replied


Company details

  1. Wholesale Plant Nursery
  2. Garden Center

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.8

Great

TrustScore 4 out of 5

32K reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(31,810)

2,128 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered plants for my rockery and…

I ordered plants for my rockery and they were delivered earlier than I expected which was great. Plants arrived as plugs and they are thriving in my garden. Lovely healthy plants which were packaged excellently. I've just bought more plants for my my border as i am so pleased with the quality of them.

3 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Shirley

Thank you for your 5* review! We're really pleased to hear that everything arrived in great condition

Kind regards
Trish

Rated 1 out of 5 stars

I ordered a Daphne last year and…

I ordered a Daphne last year and thought the leaves were a bit yellow sent a photo and they sent another one to me very little root ball. This year they are both dying despite minding them well. Sent several e mails to Aisling and to the company no response . The leaves did not resemble the photo of plant.

8 September 2025
Unprompted review
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Reply from J Parkers (Retail)

Hi Pam

Thank you for your review and we're sorry to hear of your disappointment with your daphne. I can see that we have replied to all of your emails the address given is to your icloud.com address. If you are not receiving these then it is likely that they are going into your spam/junk folder. I have resent the last email to you.

Kind regards
Team J Parkers.

Rated 1 out of 5 stars

I have used J Parkers a lot in the…

I have used J Parkers a lot in the past, primarily because they are convenient and have a wide range from which to choose. The plug plants I have received in the past have always been a bit hit and miss with a loss rate of about 25-30% but...again...convenience is key as I work 6 days a week. Because of the mixed quality of their plugs, I ordered 9cm pots this time...fuschias, hoping to plant out this summer. I received 9 withered, yellow leaved, dessiccated plants that have not responded to watering and feeding. Consequently I contacted customer support via a chat bot providing photographic evidence and requesting a refund. I am taken aback by the email received from customer support earlier. Apparently it is entirely normal for plants to have yellow leaves and I should wait until spring to see if they will bounce back. This is not premature leaf drop, these plants are in extremely poor condition and are unacceptable. Despite providing photographs, J Parker clearly do not believe me and I will have to send them back to receive a refund....tricky as I recycled the packaging assuming they woukd bounce back. Still, the email referred me to J Parker's terms and conditions. No problem, as a refund has been refused, despite the unacceptable condition of the product, I will not use J Parkers again and will advise my allotment and gardening friends to do the same.

10 August 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Joanna

Thank you for your review and we're sorry to learn of your disappointment with your order. Many plants are starting early dieback due to the hot and dry weather, this does affect potted items a little more as they are not established in the ground. Unfortunately there is nothing that we can do to hold nature back however the most important part of the plant is the roots and as long as these are healthy we would advise planting them out and letting them continue to defoliate. In the unlikely event they fail to thrive in spring, you are covered by our full guarantee.

Kind regards
Team J Parkers

Rated 4 out of 5 stars

Good value, reliable.

A good range, good value and generally decent quality for the money.
I've ordered a lot from JParkers. There has been a small number of dead or weary plants, but while not the best quality, it's good enough given the price.
The website is easy to use, customer service is sensible and I've never had anything missing.
Only problem is they are slow to despatch. But they are up front about this with their predicted delivery times - usually.

28 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Harry,

Thank you for your review!

Kind regards
Team J Parkers

Rated 1 out of 5 stars

I bought a lilac tree they said it was…

I bought a lilac tree they said it was arriving then a email stating it could not be delieved because of the heat!!! Came 7 days late dead very small plant 5 maghot casings straight to my garden bin cant be saved ive got photograpic evidence and will be going further !! Waste of 23 quid DONT BUY ANYTHING!!! DISSAPOINTING

5 August 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Paul

Thank you for your review and we are really sorry to learn of your poor experience. Your lilac tree should of arrived within a couple of days of sending so this seems to be an issue with time taken on delivery. Our boxes are not hermetically sealed so unfortunately bugs can make their way into them which is beyond our control. As no order details have been included i'm unable to check if you have reached out to our customer service team so I trust that you have been in contact and they have resolved the issue for you, if not, please don't hesitate in doing so.

Kind regards
Team J Parkers

Rated 1 out of 5 stars

Beware - do not use this company

Would never order again from this company.
I ordered (order number 23221372)
>tomato plants - they were unable to say when they would arrive and it took weeks. They were then damaged by the courier and they had none to replace them.
>Perennial phlox root plants. 5 arrived and only 2 have taken. The other 3 died or rather were pretty dead on arrival.
>Gladioli corms. These are yet to show any signs of flowering.
>2 dahlia tubers. I have never seen such stunted growth. They are 2 inches high and have been for months. Absolutely of no use.
Added to which it took them 10 days to reply to messages.
Beware and dont waste your money.

11 May 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your review. We are very sorry to learn about the difficulties you experienced this year with your order and the delay in our response to messages.

We did experience some operational issues during the late spring, which resulted in delays in responding to customer emails and longer waiting times than usual. However, we can confirm that these issues were resolved, and our response times returned to normal by the end of May.

If you are experiencing any ongoing issues with your order or any of the items you received, please contact our Customer Service team, who will be happy to assist you further.

Kind regards
Team J Parkers

Rated 3 out of 5 stars

Items delivered on time but the quality of some plants were poor…

Items delivered on time but the quality of some of the plants was poor. I potted all of them on as soon as they arrived but some of them did not survive. This varied with 1 of 3 not surviving but in some cases all of them did not grow. The ones that grew ok in the pots were all transferred into the garden and have now produced a good display of cover. I think that some of the plants supplied were sent out too early before they were established enough which caused them to fail

4 August 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Brad

Thank you for your review and feedback

Kind regards
Team J Parkers

Rated 2 out of 5 stars

Be warned when ordering dahlias from J…

Be warned when ordering dahlias from J Parker's. I have ordered twice now and on both occasions was sent the wrong dahlia. By the time the plants are in flower and you realise the mistake, it is too late to reorder. When contacted J Parker's did refund me for the incorrect item, but insisted that 'technically it wasn't their fault' as they can't guarantee what they are sent by a supplier!!! Really????

29 June 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Sarah

Thank you for your review and feedback regarding receipt of the wrong dahlia. We do have robust procedures in place between our growers and ourselves, to minimize the risk of incorrect items being received by customers. Unfortunately no process is entirely immune to human or system mistakes. Please accept our sincere apologies that this was not made clear when contacting our customer service team.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Thriving!

I'm late in reviewing (one of my orders was 2023), but just wanted to say that everything I've ordered from JParkers is growing healthily in our garden. Given the unbelievable summer we've had this year, I'm amazed that the rose that was ordered in May is flowering beautifully. Thank you J Parkers. When I create another bed you'll be on my list of providers!

10 May 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for taking the time to leave a 5* review for us, we really appreciate it!

Kind regards
Team J Parkers

Rated 1 out of 5 stars

Bitterly disappointed

Ordered two plants, part of a special collection, what arrived was awful, both were completely dry and wilted, now benefit of the doubt can be given here due to the time taken to deliver but I have had plants take this long before and they’ve still had some moisture.
They weren’t packed well, putting one on top of the other with only tissue paper to separate meant the bottom one was broken.
The plants themselves did not match the website pictures at all, what I received was cuttings and very young ones at that, this should be specified before ordering, had I known this I would have gone elsewhere.
Now to rehydrating them, they were given a good soak and what came out was nightmare fuel, floating on the top of the water was a multitude of bugs, a cocoon and even maggots! To say I’m upset and disgusted would be an understatement.
The moral of the story here is, if something seems too good to be true it probably is!

29 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Looby

Thank you for your review and we're sorry to learn you are disappointed with your order. As no order details have been included we're unable to check but trust that you have been in touch with our customer service team and that they resolved this issue for you.

Kind regards
Team J Parkers

Rated 2 out of 5 stars

Incomplete order and bad quality

I recieved plug plants that were in a very bad state when I got them. I complained and got a replacement but the replacement is no better.
Also, placed an order on 16th June and 2 of the items have arrived. Finding it very difficult to complain.

30 July 2025
Unprompted review
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Reply from J Parkers (Retail)

Hi Sam

Thank you for your review and we're sorry to learn of your disappointment with your order and that you are finding it very difficult to complain. As no order details have been included please don't hesitate reaching out to our customer service team by phone on 0161 848 1100 or email them at sales@jparkers.co.uk.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Beautiful plants and good value

Beautiful plants and good value. Great customer service.

27 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Barbara

Thank you for your review. We're really pleased that you are happy with our products and service.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Replacement plants as a gift for my…

Replacement plants as a gift for my niece, after her house move. Wanted her to have same plants to remind of her favourites in her former home. Plants arrived in perfect condition, well grown and luxuriant. I was a little worried receiving them during a dreadful heatwave, but judicious watering and potting on get them in perfect condition. She is thrilled and has the perfect position for them.

3 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Blanche

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 1 out of 5 stars

If u want half dead plants this is where to buy them

I paid a lot of money for HYDRANGEAs on their website . Claiming to be J.Parkers Ireland . What I ordered and what I recieced squashed Into two boxes were unhealthy wrong coloured plants leaves black spots instead of healthy green . Ive seen better quality plants in ALDI &LIDL and thats daying alot . Dont buy from them .

28 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Karen

Thank you for your feedback with regards your purchase from our Ireland Depot. We're really sorry to learn that you are unhappy with the quality of our products. I can't look into the exact history of your order as there are no order details in your review but please accept our sincere apologies for the disappointment with your order on this occasion.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Great service

Great service, plants are in stock, competitive prices, refunds given in the event of failure. Only gripe is the courier, who holds onto the plants too long despite "live plants" is written everywhere,

6 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Leonard

Thank you for your 5* review and feedback regarding the courier.

Kind regards
Team J Parkers

Rated 4 out of 5 stars

I ordered their 4 pack bare root…

I ordered their 4 pack bare root orchard set it came and I planted as per recommendations for each tree.
The Apple James Grieves and the conference pear tree are growing real well and have nearly doubled in size.
But the cherry Stella and Victoria Plum never broke dormancy I suspect they were dead on arrival. Today did the scratch tests the break test n then pulled them both dead out the ground. I emailed the photos with tags and have ordered 2 more as free replacements that will be hopefully arriving late November early December. So they will be in their dormancy n hopefully 🤞 fingers crossed these break dormancy this time. I understand these things happen and if they are true to their word think I’ll be ordering more from these as the 2 trees I have growing are really growing well to the extent I’ll get a small harvest off each next year👍🏻

27 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your review!

Kind regards
Team J Parkers

Rated 4 out of 5 stars

Quality plants

good quality products and always available to rectify any issues with plant health.

8 June 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Doug

Thank you for your review!

Kind regards
Team J Parkers

Rated 3 out of 5 stars

Unfortunately some of my plants dahlias…

Unfortunately some of my plants dahlias and other bulbs have failed to grow

26 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Keith

Thank you for your review and we're sorry to hear that some of our products have failed to thrive. We trust that you have been in touch with our customer service team and they have resolved the issue for you. If not, please reach out to them at https://www.jparkers.co.uk/contact-us/

Kind regards
Team J Parkers

Rated 3 out of 5 stars

Healthy plants

Healthy plants, a lot smaller than I expected and no flowers as per brochure, Hydrangea's should be in flower at the moment, so not great value for money

17 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your review and we're sorry to hear that some of our products have failed to thrive. We trust that you have been in touch with our customer service team for help and advice, if you can reach them at: https://www.jparkers.co.uk/contact-us/

Kind regards
Team J Parkers

Rated 1 out of 5 stars

Hugely disatisfied - order still outstanding after 4 months and I had to chase for a refund - customer service completely unacceptable

I placed a large order in spring with a delivery date of max 21 days!!!

I called after two months as I hadn't received anything, no apology just told you were busy and basically tough!

After 3month I had - in dribs and drabs -3/4s of the order.

After 4 months I called to asked what was happening to the last 2 items, I was told that they couldn't be fulfilled and I could have a refund.

My question is if I hadn't have called would you have given me the refund?

I can answer this for you - I ordered in autumn a huge bulb order and there was a pack of 50/60 white narcicuss missing and I have NOT been refunded.

It is therefore not a surprise to you that I would never recommend your company to anyone and I will NEVER use you again.

25 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Natasha

Thank you for your review and I am sorry to learn of your disappointment with your order. If we are unable to supply and item we will always refund. As no order details have been included I am unable to look into the matter further for you but if you would like to reach out to us at review@jparkers.co.uk with the order details we can take a look into the missing narcissi for you.

Kind regards
Team J Parkers.

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