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Joybuy Reviews 

22,206
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I absolutely love shopping at Joybuy! Their service is fantastic, and the delivery is incredibly fast. I mainly order Korean skincare and Asian food, but I also bought a garden furniture set on... See more

Rated 5 out of 5 stars

Shopping with joybuy is a bresase, It would be also fantastic if you could offer payments per mountly installmemts for more expensive stuff. As an improvement plese send me emails at least in ingli... See more

Rated 5 out of 5 stars

The ordering and payment was great. I ordered a big home appliance, a fridge/freezer combi. The delivery was extremly quick, orderd one day prior and get it next day along with excellent delivery serv... See more

Rated 5 out of 5 stars

I’m really happy with my experience with Joybuy so far. The product availability is great, and the prices are often much better than what I can find elsewhere. One thing I really appreciate is... See more

Company details

  1. Department Store
  2. Appliance Store
  3. Electronics Store
  4. Grocery Store
  5. Health and Beauty Shop
  6. Home Goods Store

Written by the company

Bij Joybuy draait alles om een uitstekende winkelervaring: kwaliteitsproducten, snelle en betrouwbare levering, scherpe prijzen en klantenservice die altijd voor je klaarstaat. We werken samen met bekende merken, verzenden direct vanuit onze locaties in het Verenigd Koninkrijk en de EU, en gebruiken slimme systemen om je bestellingen snel te leveren. Joybuy is momenteel in de testfase in het Verenigd Koninkrijk, Nederland, Duitsland, Frankrijk, België en Luxemburg, ter voorbereiding op de volledige lancering in het VK en Europa. Don’t just buy, Joybuy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

22K reviews

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4.6

All reviews

(22,206)

22,133 reviews in the last 12 months

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Rated 5 out of 5 stars

Joybuy! Excellent service!

I am absolutely impressed with Joybuy! My order was delivered incredibly fast — literally the very next day. Everything was perfectly packed and the whole experience was smooth and professional!
I’m genuinely impressed and will definitely order from Joybuy again. Highly recommended!

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Such a joy to buy from this company!

Such a joy to buy from this company!
Very efficient and fast and the goods are always so well packed!

I moved to Ireland and they don't deliver here and I was so sad to find that out.

Truly recommend if you live in a country that they deliver!

15 June 2026
Rated 5 out of 5 stars

Good delivery and products

The delivery person and the dekivery coordinator were both very patient and helpful even after I wasn't able to pick up my order the first time. The second attempted delivery was within 30 minutes! Product was as ordered

5 September 2026
Rated 1 out of 5 stars

Again - received a used item, not brand new, no stickers, signs of use

Dear Team,

I ordered a new item, however I have received a used and slightly damaged product for my order.

This is completely not acceptable, I wish to have a replacement of the same product in brand new condition.

Please note that I have updated the required photos and videos in the after-sales request in your system

I have responded back to your teams query on the outer package and also shared some pictures of the same

Return ID: 106114000000234702

update1: 05-Sep-2026

Team, appreciate your support on this, however please do note that I expect a brand new item and no less than that,

Update2: 07-Sep-2026

I have sent the item back to your teams as per the order, now kindly initiate a shipment of "brand new" item with sticker and labels on it as it is supposed to be please!!!

My emails to your support_(@)_joybuy.com are getting postmaster delivery issue, someone from your team has closed the conversation, and I am not able to send emails to the above ID

update2a: 07-sep-2026
saw your message about damage with partner, i can confirm that the our package was in pristine condition when delivered, it is only the product box inside the package was already torn/used/slightly damaged.

update3: 08-sep-2026

appreciate your service on sending a replacement promptly, however i am disappointed that you have sent me a used product again, it does not have any stickers that brand new item usually has, kindly refer to manufacturer's unboxing videos/photos of the product.
Too bad joybuy, i paid for brad new one, but what i have got is not new one

I dont have time to chase with you again

7 September 2026
Unprompted review
Joybuy logo

Reply from Joybuy

Hallo,

Bedankt voor uw feedback. Wij begrijpen hoe teleurstellend het is wanneer een artikel niet aan uw verwachtingen voldoet, en wij waarderen het dat u ons dit laat weten.

Wij hebben u al een e‑mail gestuurd over uw bestelling om u verder te helpen. Controleer alstublieft uw inbox, maar ook uw spam‑ of ongewenste‑map op onze e‑mail. Zodra wij uw reactie ontvangen, zullen wij snel verder werken om deze zaak op te lossen.

Wij kunnen u verzekeren dat alle producten die uit ons magazijn worden verzonden, vóór verzending strenge kwaliteitscontroles ondergaan. Wij hebben uw feedback doorgegeven aan ons kwaliteits‑ en afhandelteam om onze inspectieprocessen verder te versterken.

Wij waarderen uw geduld en de kans om deze zaak op te lossen. Indien u nog meer hulp nodig heeft, neem dan gerust contact met ons op via support@joybuy.com.

Met vriendelijke groet,
Claire
Joybuy Support Team 🌟

Rated 1 out of 5 stars

Disappointed

Disappointed! I ordered an e scooter helmet, and the person who assigned the delivery address has put the wrong address on the package. Easy to say that i was half a day home waiting for the package to arrive and all of a sudden my status showed “ wrong address” The PostNL couldn’t do nothing because of the privacy rules so the package went back to joybuy. I contacted the costumer service for a resend of the package and their answer was that if they send it again it may occur the same problem and that the article i want is not anymore in the stock.. You just sent me the article i wanted and it went back to you… how you don’t have it??? How? I wrote the address complete and correct when buying the product from them… so they would supposed to have my correct addres.. anyway.. waste of time, energy and nerve and their costumer service sucks and is very slow… Never again! Rather Stress buy then JoyBuy! :(

5 September 2026
Joybuy logo

Reply from Joybuy

Hi there,

Thank you for sharing your feedback. We understand how disappointing it can be when an order doesn’t arrive as expected, and we are truly sorry for the delivery error.

We’ve already emailed you about your order to provide further assistance. Please check your inbox as well as your spam or junk folder for our email. Once we hear back from you, we’ll move forward promptly to resolve this matter.

As a token of our appreciation for your patience and to compensate for the inconvenience, we have added a coupon to your Joybuy account, which you can use on your next purchase.

We are continuously working to improve our delivery and address verification process to help prevent similar situations in the future. We appreciate your patience and understanding, and hope to have the opportunity to serve you better going forward.

Should you have any further questions, please do not hesitate to contact us anytime at support@joybuy.com.

Warm regards,
Claire
Joybuy Support Team 🌟

Rated 4 out of 5 stars

I bought a whole set of large home appliances.

I purchased a complete set of large kitchen appliances from your website, including a washing machine, refrigerator, oven, microwave, range hood, etc. Your customer service and product quality are impeccable. The only area I think needs improvement is your delivery service.
First, because my apartment building has a small elevator and staircase, large furniture and appliances can only be brought in through the window via an outdoor elevator, but your delivery service doesn't offer this service.
Second, your delivery service doesn't allow specifying a time. If you could specify a time slot, such as 10-11 am on a particular day, I could go and rent the outdoor elevator in advance. However, your delivery service doesn't offer this support either, which limits my choice of subsequent appliances, preventing me from purchasing many large ones.
I hope you can improve your delivery service for large appliances.
I wish your website continued success.

5 September 2026
Rated 5 out of 5 stars

So far - so good!

I have ordered twice from Joybuy (an iPad and Nintendo accessories). Both times I've been impressed with the delivery logistics. Delivered on time (next day) and really good delivery communication.
This may be becoming my new favourite online shop. Keep it up Joybuy!

5 September 2026

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