I have been postponing to created an Album since 2 years. I found it very difficult to organize photos. But Journi is exactly what I was looking for !! It does all the organizing according to your cri... See more
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We just received our holiday photo book and we are impressed!!! The quality of the book itself is better than we expected. The book and printing quality very good and the colour management of the phot... See more
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So thrilled with the photo book of our trip to Peru. Journi Print made it so easy, the AI assistant took the pictures in order of date and organized it perfectly. Loved the ability to be able to add t... See more
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My order appears to be lost in transit somewhere. I have been requesting follow ups and having tickets created for over 2 weeks. Minimal help and response. Now the books I ordered as gifts will not ar... See more
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Company details
Written by the company
With Journi photo printing has never been quicker or easier. Designing beautiful photo books or personalized photo calendars is now as easy as taking the photos themselves. Treasure all your special moments in something you can hold in your hand and turn to forever!
Journi Customer Happiness Team
Written by the company
- Contact Us
- Tell us what's on your heart. If you have any problems, we always give our best to help you. Helpcenter - http://journiapp.com/faq Email - support@journiapp.com Facebook - http://facebook.com/journiapp https://www.journiapp.com/contact
Contact info
Goldschlagstraße 172/4/2/2+3, 1140, Wien, Austria
- +43720883638
- support@journiapp.com
- www.journiapp.com
4.5
Excellent
38K reviews
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The app is so straightforward and all…
The app is so straightforward and all of my 200 photos were uploaded in seconds. The photos were arranged perfectly in date order and I love the maps to chart my travels! This is the app I’ve been looking for!
15 July 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
The sites were incorrect on the map
The sites were incorrect on the map. It said we went to. Czechia in the Czech Republic and we were never there. We were always in Italy. Also, there were duplicate pictures that aren’t supposed to be there.
5 July 2026
Reply from Journi Print
Hello Antoniette,
Thank you for your feedback.
We're sorry to hear about your experience. The map locations are generated based on the GPS information attached to your photos, but we'd be happy to take a closer look to see why the locations were incorrect. We'd also like to investigate why duplicate photos appeared in your photo book.
Please contact us at support@journiapp.com with your order ID and a few more details. Our Customer Support team will be happy to look into this and help find a solution.
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
Journi made it easy to collect and…
Journi made it easy to collect and organize fotos. It was great that it automatically put the fotos in chronological order and added maps to the journey
15 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Quick & simple to complete
Quick & simple to complete
Reasonable price & looking forward to receiving my book
15 July 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
LOVE my Journi vacation Photobook
It was so much fun and easy putting my vacation photo book together. And the results were AMAZING!! The book is beautiful and even nicer than I was expecting. A suggestion if you live in the United States and want your book printed on glossy paper ……. Apparently at this time(July ‘26) , their US print company doesn’t not have glossy paper available. There is a solution to that…. Put in a help desk customer support ticket and they can explain how to have your book printed in Germany on glossy paper and then sent to the US at a reasonable cost.
2 July 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
I appreciated that I could upload over…
I appreciated that I could upload over 700 photos. Because there were two cameras used for the wedding, the organization of the photos wasn’t well done immediately after uploading them and that did take some time to organize. I also wish you could select and move entire pages in the album.
15 July 2026
Reply from Journi Print
Hello Taylor,
Thank you for your feedback.
We're happy to hear that you appreciated being able to upload over 700 photos. We understand that organizing photos from two different cameras can take some extra time.
We'd also like to let you know that moving entire pages is already possible in the Journi Print mobile app. You can find a step-by-step guide here:
https://bit.ly/4oaQMRm
If you have any questions or need help with any of the editing features, please don't hesitate to reach out to us at support@journiapp.com. We'd be happy to help.
Quite easy to use and nice layout
Quite easy to use and nice layout, however I choose the hard cover and the packaging was so bad, that the corners were completely damaged. So please put some proper protection on the corners for the delivery packaging.
9 July 2026
Unprompted review
Reply from Journi Print
Hello Elzbieta,
Thank you for your feedback.
We're happy to hear that you found the app easy to use and liked the layout. At the same time, I'm very sorry that your photo book arrived with damaged corners.
Please contact us at support@journiapp.com and include your order ID along with a few photos of the damage. Our Customer Support team will be happy to look into this and find a suitable solution for you. We also appreciate your feedback about the packaging and will share it with our team.
Preparing the photos for the book was…
Preparing the photos for the book was simple and quick. I am very happy with the end result too although ideally I would have liked a little more control of perhaps switching photos around or changing the size of a few of them. Overall it was an easy process though and a very good result. I am a happy customer.
9 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Have not received book yet
Have not received book yet , but the app was very easy to use , I look forward to seeing how it turns out
14 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Worth the effort
Excellent result.
It takes some effort (especially with Google Photos) but the quality and finish is worth it.
In my experience, there is prompt delivery of the books, too.
11 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Easy to use
I've tries a few and Journi is amazing... got the book done in an hour after spending days trying to use other programmes
15 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
What an absolutely remarkable Photo…
What an absolutely remarkable Photo book. I honestly did not have high expectations, but I was pleasantly surprised. The quality of the book is amazing and the pictures have in some instances turned out even better than my originals! Have already recommended to friends and family. This was an 18th Birthday present and I have a very happy boy.
27 May 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
Well it was easy to do
11 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Easy to customize
I love how the app can take my pictures and organize them in a way that makes sense and is easy for me to customize. I make my first book to commemorate our family trip. I am now working on my second book!
11 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Decent, but took lots of work
There were reasonable set of tools, but the process of assembly was still highly manual and tedious. I wanted combinations of photos that would fill the page and this took many, many hours. I couldn't edit the cropping on the cover. I also would have loved to print a 10X10 size (8X8 is small and 12X12 seems really large)
14 July 2026
Reply from Journi Print
Hello Elsa,
thank you for taking the time to share such detailed feedback.
We're happy to hear you found the available tools useful, but we're sorry that creating your photo book still felt so manual and time-consuming.
We really appreciate you sharing these specific suggestions, as they help us better understand where the creation process can be improved. If there's anything we can help you with or if you'd like to share additional details about your experience, please don't hesitate to reach out to us at support@journiapp.com.
Very easy to use
Very easy to use ! Love all the features! Got back from a 12 day trip to London and wanted an album in chronological order . Journi made it so easy ! I can't wait to see the final result printed in a few days !
11 July 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
I can’t wait to get my book!
14 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
A very easy way to make a lovely album.
A very easy way to make a lovely album.
Easy instructions which enables you to build upphotos without hassle. A great way to keep your holiday memories
great price too!
11 July 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
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