I want to say a massive thank you to Michael Almond and staff at Disbury Road branch in Heaton Mersey Stockport. He gave invaluable support throughout a very prolonged and stressful purchase. He was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We went Joules at Trentham Gardens on Friday 3rd April, the assistants Liz and Elsa could not have been more helpful, they were polite, courteous, professional and both had a lovely happy dispositio... See more
Company replied
My parcel was delivered to the wrong address, contacted Joules and Evri and between managed to resolve the problem. My parcel was re-delivered, new coat is fabulous, always love Joules coats especia... See more
Company replied
I would like to thank Renee, Stacy and Tasha for all their help today when I stupidly put the wrong address on my order yesterday. They couldn't have been kinder or more efficient. Although I buy fr... See more
Company replied
Company details
Written by the company
Joules is a British, premium lifestyle brand. The Company designs and sells Joules branded clothing, footwear, accessories and homeware and operates a multi-channel proposition which encompasses retail (stores and e-commerce), wholesale and other smaller channels such as country shows and events and licensing. Joules was founded in 1989 by Tom Joule, who identified a gap in the market for colourful country clothing. The company currently* has 100 stores in the UK and ROI, alongside an established e-commerce platform and a fast growing international presence. Joules is also a top selling wholesale brand in major UK retailers such as John Lewis and Next Label and, in 2015, won “Fashion Retail Business of the Year” in the £30-£100m turnover category at the Drapers Awards.
Contact info
Market Harborough, United States
- 0333 777 4560
- Enquiries@mailto.joules.com
- www.joules.com
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issue with a purchase
Had an issue with a purchase but was resolved and I was issued a voucher for the inconvenience. Thank you to Jody for all your help
8 April 2026
Unprompted review
Reply from Joules
Hi Julia,
Thank you so much for your kind words! We’re really glad to hear that your issue was resolved and that you were happy with the outcome.
We'll be sure to pass your thanks on to Jody, she’ll be delighted to know she made a difference.
The Joules Team.
Jodi was efficient and professional and…
Jodi was efficient and professional and dealt with my query brilliantly. She turned a somewhat negative experience around completely and I’ll shop at Joules again because of this. Thanks Jodi.
8 April 2026
Unprompted review
Reply from Joules
Hi Mia,
Thank you for taking the time to share this lovely feedback!
We’re so pleased to hear that Jodi was able to turn your experience around and provide such efficient, professional support. I’ll make sure your kind words are passed on to her, she’ll be thrilled to hear them.
We look forward to welcoming you back to shop with Joules again soon!
The Joules Team.
Customer service
Employee couldn't do enough for me,
very helpful lady indeed,
was very nice over the phone.
Much appreciated.
7 April 2026
Unprompted review
Reply from Joules
Hi Sandra,
Thank you for your kind feedback! We’re so pleased to hear that you had a positive experience with our customer service team. It’s great to know that the colleague you spoke to was so helpful and made you feel well looked after.
The Joules Team.
We went Joules at Trentham Gardens
We went Joules at Trentham Gardens on Friday 3rd April, the assistants Liz and Elsa could not have been more helpful, they were polite, courteous, professional and both had a lovely happy disposition.
Because of these two lovely ladies it was a pleasure shopping in the store.
Thank you
3 April 2026
Unprompted review
Reply from Joules
Hi Chris,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had such a positive experience at our Trentham Gardens store. Liz and Elsa will be thrilled to know that their helpfulness, professionalism, and friendly approach made your visit so enjoyable. We hope to welcome you back again soon!
The Joules Team.
Brilliant Customer Service
What a difference having someone on the phone makes who knows what customer service means. Thank you Michelle for being so very helpful.
2 April 2026
Unprompted review
Reply from Joules
Hi John
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re delighted to hear that Michelle was able to provide the level of support and care you deserve. She’ll be truly pleased to know her helpful approach made such a positive difference to your experience.
The Joules Team
I telephoned Joules and spoke to Jodie…
I telephoned Joules and spoke to Jodie as I had not been notified that my order was ready to collect. Jodie checked the system and reordered the item for me. The next day it was ready for collection from my local Next store. Incredible service by a very helpful young lady.
25 March 2026
Unprompted review
Reply from Joules
Hi Julia,
We’re delighted to hear about your positive experience with Jodie. It’s great to know she was able to quickly resolve the issue. We’ll be sure to pass along your lovely feedback to her, she’ll be thrilled to hear it.
The Joules Team.
Michelle was very helpful
Michelle was very helpful, kind, well mannered and efficient. She patiently listened to my problem and found a solution for me.
27 March 2026
Unprompted review
Reply from Joules
Hi Amanda,
Thank you so much for your lovely feedback!
We’re delighted to hear about your positive experience with Michelle. She truly takes pride in providing helpful, kind, and efficient service, and it’s wonderful to know she was able to resolve your issue. We’ll be sure to pass along your kind words to her.
The Joules Team.
I received the wrong size coat
I received the wrong size coat. Labels were saying what was ordered but the coat was a different size.
I spoke to Michelle on 'chat' and she arranged to send a replacement coat and also collect the wrong coat the next day. I understand things go wrong, its how it is corrected.... Michelle sorted everything for me :-) still a happy customer....
26 March 2026
Unprompted review
Reply from Joules
Hello,
Thank you for sharing your experience! We’re glad Michelle was able to quickly sort out the mix-up with your coat. We’ll be sure to pass on your kind words to Michelle!
The Joules Team.
Jody was extremely helpful
Jody was extremely helpful. The web browser did not send promo code. Jody resolved this immediately and without any hassle. Very delighted with customer service
25 March 2026
Unprompted review
Reply from Joules
Hi Robert,
Thank you for your wonderful feedback! We’re thrilled to hear that Jody was able to quickly resolve the promo code issue and make the process hassle-free. We’ll be sure to pass your kind words on to her, she’ll be delighted to hear them!
The Joules Team.
Refund Issue
Today I received an eMail confirmation that my returned items had been received. Unfortunately 1 item I didn't return was on the list and 1 item I did return wasn't on the returned list.
Not another job I have to do was my first thought but Joules made this very easy.
Firstly written very clearly in the confirmation eMail was a telephone no. to call if you needed to speak to someone (not a FAQ to read).
The person I spoke to about my issue was Jody and she apologised for the error and very quickly clarified the issue and then within not time at all I received an email confirming my revised re-imbursement with all paperwork supplied.
I buy items from Joules frequently and this issue has never happened and I can honestly say it was dealt with in no time and Jody was very pleasant and efficient. Thank you Jody and thank you Joules.
Cheryl Hadley
24 March 2026
Unprompted review
Reply from Joules
Hi Cheryl
Thank you for taking the time to share your feedback with us!
We're really sorry for the initial mix-up with your return, but we’re so pleased to hear that Jody was able to resolve everything quickly and clearly for you.
It’s great to know you found the process straightforward and that the support you received made things easier exactly what we aim for. We’ll be sure to pass your kind words on to Jody, she’ll be delighted to hear them.
The Joules Team
Spoke to the most lovely Michelle who…
Spoke to the most lovely Michelle who was so helpful.Gave me the information I needed .
Then parcel arrived today.
Thanks Michelle
23 March 2026
Unprompted review
Reply from Joules
Hi Marjory
Thank you so much for your kind words!
We're delighted to hear that Michelle was able to assist you and provide the information you needed. It's also great to know your parcel arrived safely. We’ll be sure to pass your lovely feedback on to her.
The Joules Team
My £60 Wellingtons ..
My £60 Wellingtons that I bought in November2025 sprang a leak in early March 2026. I was disappointed that they had only lasted 4 months. I called Customer Service and spoke to Michelle who was extremely helpful. She sent me a label to return the leaky boots and put in an order for another pair to be sent to me.
The new pair arrived today so I am very pleased with the service I received from Michelle who could not have been more pleasant. Thank you Michelle and Joules!
Alison de Candole
18 March 2026
Unprompted review
Reply from Joules
Hi Alison
Thank you so much for sharing your experience!
We’re really sorry your original Wellingtons didn’t last as long as expected, but we’re delighted to hear that Michelle was able to resolve the issue quickly and make things right. It’s wonderful to know that your replacement pair arrived safely and that you’re happy with them.
We’ll be sure to pass on your kind words to Michelle she’ll be thrilled!
The Joules Team
My call was answered promptly and very…
My call was answered promptly and very politley Michelle was really friendly and helpful and resolved my query in a matter of minutes I was very pleased with the service she gave.
16 March 2026
Unprompted review
Reply from Joules
Hi
Thank you so much for sharing your experience! We’re thrilled to hear that Michelle was able to assist you promptly and make the process smooth and pleasant.
We’ll be sure to pass on your kind words to her she’ll be delighted!
The Joules Team.
The delivery is fast and next day free…
The delivery is fast and next day free delivery. Very quality shirts and excellent fabric. Worth buying .
Jody | The Joules Team, was very helpful, proffesional and understand my querry which she is going to solve it for ne.
13 March 2026
Unprompted review
Reply from Joules
Hi Vida,
Thank you for taking the time to share your feedback! We're so pleased to hear you're happy with the fast delivery and the quality of the shirts and fabric.
It’s also great to know Jody was helpful and professional while assisting with your query. We’ll be sure to pass your kind words on to her.
The Joules Team.
Customer Services
I spoke to a lovely lady Michelle today, it was about a query on an order. I explained the matter to her and she was lovely, she resolved the query in a matter of minutes.
I just wish all customer services with other companies were as good as Joules.
Thank you Michelle, for your help 😊
13 March 2026
Unprompted review
Reply from Joules
Hi Julie,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Michelle was able to help resolve your order query so quickly and that she made the process such a positive one.
We’ll be sure to pass your kind words on to her, it will mean a lot!
The Joules Team.
Missing order
My order hasn't arrived yet Jody was super helpful today and hopefully now my delivery will be with me tomorrow!! Thanks very much
12 March 2026
Unprompted review
Reply from Joules
Hi Anna,
Thank you for your review.
We’re sorry your order hadn’t arrived yet, but we’re really pleased to hear that Jody was able to help and provide support. We'll be sure to pass on your comments to her!
The Joules Team.
I'd like to thank Jody for the lovely…
I'd like to thank Jody for the lovely conversation and for solving my problem. I highly recommend shopping at Jules, as the quality and prices are good, as well as the friendly and easy service. Thank you again, Jody. Best regards, your client, Elzbieta.
12 March 2026
Unprompted review
Reply from Joules
Hi Ezbieta,
Thank you for your lovely review.
We’re so pleased to hear that Jody was able to help resolve your issue and that you enjoyed your conversation with her. We’ll be sure to pass along your kind words.
Thank you as well for recommending Joules, we really appreciate your support.
The Joules Team.
A difficult query for Customer Services !
I called Customer Services with a query regarding a return I wanted to make, that was not a straightforward issue.
Michelle understood my concern immediately and was very understanding. She dealt with the issue, which was my fault, in a professional, friendly, non judgemental and helpful manner. The issue was resolved very satisfactorily, without any fuss, much to my relief and gratitude. Michelle was excellent in handling this situation and is a credit to Joules. I have been a customer of Joules for some years and have always experienced good customer service in store. However, this experience exceeded the positive view I already had of Joules.
Thank you so much Michelle, you were great !!!
12 March 2026
Unprompted review
Reply from Joules
Hi Jane,
Thank you for taking the time to share your experience.
We’re so pleased to hear that Michelle was able to help resolve your query and make the process straightforward and stress-free. We’ll be sure to pass on your kind feedback, she’ll be delighted to hear it.
Thank you as well for your continued loyalty to Joules over the years. We really appreciate your support.
The Joules Team.
The problem I had was of my own making…
The problem I had was of my own making although I didn’t know it at the time. Michelle took my call and couldn’t have been more helpful. She looked at my order asked a few questions and put my mind at ease. My email address was spelt incorrectly, all me! I’m so glad I didn’t go in all guns blazing. Michelle was very calm and so helpful. Note to self…double check your addresses before pressing ‘Buy’
11 March 2026
Unprompted review
Reply from Joules
Hi Grace
Thank you so much for taking the time to share your experience!
We’re thrilled to hear that Michelle could help and put your mind at We’ll be sure to pass your kind words along to Michelle; she’ll be delighted to hear them.
We really appreciate your honesty and for giving us the opportunity to assist.
The Joules Team
Jody was super efficient & polite
Jody was super efficient & polite. Resolved my return collection without any problem. Thankyou.
10 March 2026
Unprompted review
Reply from Joules
Hi
Thank you for your kind words!
We’re delighted to hear that Jody was able to assist you efficiently and politely. We’ll make sure to pass your thanks along to her.
We really appreciate you taking the time to share your experience.
Then Joules Team
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