Joseph Joseph Reviews 

Mariela was very kind and it helped me to substitute an item that had arrived broken

I waited a few weeks before posting this to be sure, and honestly, I don’t regret this purchase for a second.

*A small hiccup at the start, but outstanding customer service*
The first delivery was a bit rough: the package arrived open and the bin had taken a knock. I contacted customer service and wow, they were amazing. Ruth and then Annalise took over super quickly. Responsive, professional, no hassle. A new bin was sent out right away and it arrived in perfect condition. Thank you both for your efficiency!

*The bin itself? Incredible.*
It’s literally changed the way we handle waste at home. Sorting has become simple, pleasant, and even a bit rewarding.

What I love:
- *The bottom bin on wheels*: such a simple but brilliant design. The bin stays in the kitchen, and after meals I just pull out the bottom bin and roll it into the dining room to clear the plates. No more awkward back-and-forth trips.

- *The food waste bin*: same thing, easy to move and use. My kids, aged 5 and 3, got the system quickly and now sort their waste on their own.

- *The odor filter*: it actually works. We no longer feel like we have a bin in the kitchen. Smells are contained, even with food waste.

*Result*: we sort more, we sort better, and without the hassle. The whole family is absolutely delighted with it.

If you’re hesitating, don’t. The Totem Max isn’t just a bin, it’s a real little upgrade to daily life. Thanks to the team for the product and for the flawless customer service!

The item I received was faulty. I contacted customer service, they replied promptly and sent a replacement. Excellent customer service. Highly recommend.

Really impressed with the customer service!

I had an issue with a Totem bin lid mechanism and, after contacting support, the team handled everything professionally, quickly, and very fairly. Special thanks to the support team for being helpful and understanding throughout the process.

It’s refreshing to deal with a company that stands behind its products and genuinely cares about customer experience.

Happy customer here and will definitely continue buying from them.

Great design and quality of products for kitchen and bathroom. Had one problem with which they were very helpful and honourable. My supplier of choice.

Great service from Kokila today. She responded quickly and was very helpful throughout the whole process. Everything was handled efficiently and clearly, making the warranty claim easy and stress-free. Really appreciate the support.

I bought the clean tech cleaning set and it arrived damaged. I called JJ and spoke to Amina who could not have been more helpful. Within an hour she had organised a replacement which is arriving today. Obviously I haven’t used the tools yet but they look very sturdy and well worth the money.

I like JJ products for the functionality and aesthetic but Annalise in customer service made it everything stress free and put my mind at rest. The aftercare, or should I say 'in between' care made alk the difference.

Timely very correct and thoughtful answers.

We have a totem bin and it has a ten year guarantee which runs out in a few months.
Without any quibble at all, the company have honoured that guarantee.
The customer service from Joy has been prompt, efficient and first class.
Highly recommend buying from this company.

One of our roasting trays developed a fault in the non stick layer six months after purchase. I emailed the company and they were amazing and the next day I received a replacement. Fantastic customer service would definitely recommend.

Incredible service from JJ. Had an issue with finding parts for my bin which was very old. As they didn’t make the parts anymore they sent me an entirely new bin! I’m absolutely blown away by the service and care. Special props to Amina for the fantastic communication and customer service whilst dealing with my case!

Issue with product, resolved straightaway with a replacement sent out. Very happy with the customer service.

I emailed the complaint this morning and it was resolved this afternoon by Ruth

Excellent service

Super quick customer service response from George, much appreciated!

Fantastic customer service! An item broke over the weekend, so I messaged on Sunday. By Monday lunchtime I had a response, and within 2 hours a replacement item had already been sent out with the order numbers provided. Really impressed with the quick turnaround and support — 5 stars from me. Thanks again!

I was given a set of roasting tins as a gift 12 or 14 months ago and the enamel started to brown and looked unsightly most unusual for Joseph Joseph as I have so many of their products and have never had a problem before with anything
I contacted customer services and dealt with a lady called Annalise who couldn’t have been more helpful she very kindly is arranging for a new set of roasting pans to be sent to me she was courteous understanding and polite
Well done Joseph Joseph your customer care service is exceptional

Excellent company to deal with, over the years I have purchased many of their items. Recently I had in issue with my order and the level of customer service I received was outstanding. Promptly responded and dealt with my issue. I would highly recommend them!

Rarely write reviews. Moved to do so after JJ replaced an 8-year old bin under warranty just because of a faulty catch. Amazing customer service. Would highly recommend them. Not many companies go above and beyond like that these days.

I had an issue with the clip on my bin lid, where the lid no longer stayed shut, I emailed customer service and Amina was so helpful and quick to send me out a replacement. Very happy with the customer care and service