Joseph Joseph Reviews 

I couldn't be happier. My Titan garbage can had a mechanical part that broke and because it was still under warranty they are sending me a new one.
I emailed them and they got back to me the next day.

I had an issue with a Joseph Joseph mop where the water bottle was leaking. I bought the mop from John Lewis who would not deal with the replacement as they said their policy for warranty was only to cover for one month.. I did explain to them that the consumer credit act 2015 meant that the actual liability was with them.
Feeling very despondent I got onto the Customer Service individual Cindy at Joseph Joseph who could not have been more helpful and apologetic for the product developing a fault. A new mop was dispatched immediately and I cannot say enough about how well Joseph and Joseph treated me.

Totem 60l bin, great idea but in reality the bin has a design fault with the lid and the mechanism fails ,the original one I purchased at the time had a 10 year GUARANTEE , so consequently they replaced it three times so I feel a bit sad complaining however the last replacement has again failed on the hinge and now out of guarantee they will not replace it ,every bin exactly the same issue read through the reviews...

I ordered a very practical and fancy drying rack from their website, however I never received it meanwhile the delivery tracking code showed that it was delivered. Honestly I felt awful.

After I contacted their customer service, Kokila quickly responded and took over the case. All I did was filling out a form. Within less than a week I received my drying rack and I am super happy with it. Thank you JJ, and thank you Kokila!

Fast delivery, great customer service, and love my new airer. Such good quality and very sturdy. Will last me years.

I have a Titan 30L Compactor bin. After two years, the soft close mechanism stopped working. I contacted the customer service to ask about how to fix the issue, which parts that I need and a guide to replace it.

Customer service replied back that it was not fixable. And the only way to “fix” the issue is to replace with a new one. And because I lost my receipt they couldn’t help me with the issue. Bought the bin in Waitrose during groceries shopping, which I didn’t know where I put the receipt after years. And they want to see my bank account to check the charges, which will include other items during groceries. I just wanted to fix it because I thought it would a simple DIY replacing parts.

And after doing some research, many of customers with this bin having the same issue. I am so disappointed with the brand, that has many good values in their brand, but quality and sustainability seems have been diminishing.

UPDATE ABOUT CLARIFICATION:
The company replied with words to make impression that they don’t have parts available for my specific bin. But the fact is, the bin model TITAN 30L Compactor will have the soft close issue sooner or later, and once this happens nothing can be done other than bin the old one and buy a new one or get it replaced by them.

JosephJoseph products are usually pretty clever, sometimes something that already exists but with a clever addition or tweak that makes it far better, so are generally worth the expense.

I ordered three items from the website, when the boxes were delivered, an item was missing. The quality of the shipping boxes wasn't great, so likely something fell out during transit. I contacted support, and they were excellent in resolving the issue. Kokila gave quick polite responses (no pushback or claim I was mistaken), a replacement item was shipped out quickly, and they were very courteous and professional. Very happy issue was resolved, would order again.

We have a range of JJ products and all have served us well, from knive sets, chopping boards, plate drying sets and then their brilliant Totem 60l bin. We have had the latter for five years when the mechanism to open the lid stopped working. It wasn't a major issue but never the less i requested support from the team at JJ as it was under warranty still. The service was exemplary, George inparticular was a consistent contact throughout and provided efficient and effective service to arrange a replacement. Thank you, a great range of products and service to match.

Had an issue with my order and customer service was very helpful in resolving it. I've been obsessed with Joseph Joseph since the Totem trashcan was introduced. Their products are well-made, innovative, and space-saving. I loved the Totem trash can SO much that I had my friend drive it from Los Angeles to Philadelphia for me. My current obsession is their SPACE cookware. I have the 5 piece set (3 pots, 2 pans, 3 lids) and am absolutely crazy for it. The cookware is substantial, heavy, and so well-designed. The handles fold and everything nests into each other, saving an unbelievable amount of space in your cupboard. So great if you have a tiny kitchen, or (like me) value calm and organization over clutter and chaos.

I wanted to receive the Newsletter. As a promotion I should receive the 10% discount welcome code. I didn't receive this, also not in my spambox. After sending a mail yesterday I received a kind reply back from Ruth for some more information. I replied and I received a replaced welcome code very soon. In the meanwhile I ordered the article, so I am glad with the kind service of Ruth.
Best regards,
Berty Beukema

George was very helpful assisting me. My query was dealt with promptly
Very pleased with service.

I love Joseph Joseph products. I had an issue with an ironing board delivered with slight damage.
Kokila from JJ dealt with my issue straight away and was really friendly and helpful. Their excellent customer service meant that I would happily still buy from them in the future.

Ruth has been super helpfull and offered a good solution for a quality issue with a product

Our defective mop was quickly replaced following prompt support from Annalise.

Very good customer service. George was so polite the response was fast he was very polite .

Pleasant and helpful. Replacement being sent.

Ordered some lovely products as little treats for our new home, unfortunately for delivery to our old home address! Lovely lady (Ruth) in customer service managed to get the order cancelled by the warehouse & issued a full refund despite it being all my own fault/stupidity! Have now repeated the order with the correct address. Always think any business is only as good as how it deals with issues & problems. Especially when not of their own making. Look forward to using the goodies in our new home.

Had a small issue with my 40l totem kitchen bin lid, I contacted their customer service team and promptly received a response from Ruth who works in that team ! She couldn’t have been more helpful, a real class act and a credit to Joseph, Joseph, the end result it was replaced under warranty ! Again many thanks Ruth, AAA+++ service.

Excellent customer service in sorting out a very minor issue with my most recent delivery. Ruth was extremely helpful and dealt with this super efficiently. I’m a great fan of JJ products and once again I’m 100% happy with my purchases.

Love this unit, so compact, but it has fallen off the wall three times, so I’ll have to buy another one from somewhere else….shame