JOSEPH Reviews 

Beautiful clothing and the service is on level with what you're paying, unlike with some other brands. I haven't had any problems with the courier (DHL), and when purchasing online the retailer's choice of courier is of paramount importance. You can reschedule delivery, leave in a safe place, deliver to a collection point etc. I returned a dress on 1/6/24 because it was too large (so I then re-ordered in the size down because it's gorgeous) and I received prompt confirmation of it's arrival for processing of my refund. I wouldn't hesitate to continue purchasing from Joseph - when I can afford to do so of course!

Always happy with their service.

I have had to contact Joseph customer service on a number of occasions - mainly to complain about the courier company they use, DHL. I am always taken seriously and I feel that my complaint is understood and listened to

Excellent customer service

Excellent customer service and great follow through until the issue was concluded. I dealt with a lady called Jess who was absolutely fantastic and extremely kind and helpful.

Contacted by email. The person responded very fast and resolved my query straight away with courtesy and offered any further assistance. What more could you want?

What an amazing customer experience . First of all , phone answered fast which is rare in today’s world. Secondly Jess handled my query in a very professional and yet very friendly manner. Thank you… will definitely make me a bigger fan of Joseph

Customer care is one of the best that I have experienced. The staff knows the goods very well that they are selling and are good at making judgements in helping to select a garment.
I have been shopping with Joseph for many years, and like the styles of the dresses and the shoes. Very stylish and elegant which suits all ages being a mature woman.

Bad product quality and customer service from Joseph. I bought a 2,000 pound shearling jacket from Joseph back in Jan. The jacket came with a very bad odor that would not go away even with airing it for days. Moreover, they sent a 2,000 pound jacket in a box with no dust bag for protection (yep.. cheap).

I contacted customer service regarding the bad odor and they did not provide any solution just saying that they will look into it with the warehouse. When I asked them about the cleaning protocol for shearling coats they were completely ignorant and had no knowledge on how to answer my question.

It has been over a month and they still did not take responsibility of their bad quality and lack of knowledge.

Avoid Joseph as their quality is bad and definitely not worth the price. Shame on them.

They need to improve return courier service otherwise I would avoid to order from them. I sent back my return on 5th of March, today is 26th of March and they still even got my parcel. The return could not even be tracked so I do not know anything. I contacted them for this reason, they are friendly but could not confirm whether it is normal or not that I cannot track my return (I sent 2 returns in a row). I do not know when to expect my money back, it is frustrating.

My favorite brand!!! I will always check on your new colours to buy. You have an incredible product and amazing service. You gained a forever customer with you service in helping me and accepting my return even in a longer period

Great Quality and design. Excellent customer service.

I have always had the most brilliant experience shopping at Joseph, the clothing is just beautiful, it’s so good to see beautiful fabrics, designed and cut impeccably. The customer service is impeccable. Will always be my go to fashion label

Very poor customer service.
No respons to e-mails. (About a return that had not been processed 13 days after it arrived back at their Kortrijk facility. No mail, no refund, nothing.
The phone is not answered either. After 15 minutes on hold ( twice) you get the machine that tells you to leave a message.
Update:
Finally did reach the customerservice by phone. The lady on the phone was very kind and assured me the refund process would take place in the next couple of days
Will update again once I have actually gotten the refund;)
Update 2
Day after the review tre return was processed. And also refunded immediately.
So it turned out fine in the end.
But since it took 3,5 weeks after I shipped the return I would suggest Joseph to make the return proces from the EU faster or more insightful somehow. Nevertheless… once you do reach the customer service, they are very kind and fast.

Great and very friendly customer care service

Very poor customer service.

The item wasn't delivered as I was not in and the delivery company were not able to deliver during the evening. The customer service team took ages to reply and did not resolve the problem.

Amazing quality clothing and excellent customer service. I had an issue with a courrier when I tried to return part of my order and customer service responded immediately to my query saying they would send me a new return label which I received in just a few hours which solved the issue for me.

I found customer service very helpful, friendly and they acted quickly to address my concerns. I can’t fault the service