Joonya Reviews 

102
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I placed an order on Amazon a few months ago, and the products were of very poor quality. On top of that, the customer service was terrible. I wouldn't recommend them.

Company replied

Rated 1 out of 5 stars

I decided to try these nappies in two options: as nappies and pants. After a short trial I realized these are the worst nappies. First of all, when I changed nappy after about 2 hours of wearing I not... See more

Company replied

Rated 5 out of 5 stars

Hands down the best wipes I've ever used. Tried so many early on with bub number 1 and I really wanted a good but no nasty chemicals wipe. Finally stumbled across Joonya, gave them a go and have never... See more

Rated 5 out of 5 stars

It's not easy looking for non-tox products that are both safe and effective. I've recommended these disposables to all my mum friends as an alternative to cloth nappies. They work perfectly--have neve... See more

Company details

  1. Baby Store
  2. Children's Store

Written by the company

JOONYA create non-toxic, hard-working nappies & baby wipes that won't make your baby's skin cranky! Only safe ingredients are used in our products.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

102 reviews

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No recent history of asking for reviews

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2.7

All reviews

(102)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

I placed an order on Amazon a few…

I placed an order on Amazon a few months ago, and the products were of very poor quality. On top of that, the customer service was terrible. I wouldn't recommend them.

6 August 2026
Unprompted review
Joonya logo

Reply from Joonya

Hi Victoria,
We're very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We always strive to work with our customers to resolve any issues, and we'd love the opportunity to look into this further. Could you please provide your Amazon order number so we can investigate what happened?
We're also sorry to hear that the product quality didn't meet your expectations. If you could share a few more details about the issues you experienced, it would really help us investigate and improve.
Thank you for your feedback. We hope to have the opportunity to make this right.
Best Regards,
Joonya

Rated 1 out of 5 stars

Worst nappies ever

I decided to try these nappies in two options: as nappies and pants. After a short trial I realized these are the worst nappies. First of all, when I changed nappy after about 2 hours of wearing I noticed that there is moisture on the inside of the diaper and that baby's genitals were shriveled because of long contact with moisture. On the second day my baby developed a nappy rush. He is almost 7 months old and this is the first time we had such bad experience with nappies.

5 June 2026
Unprompted review
Joonya logo

Reply from Joonya

Thank you for taking the time to share your experience. We can imagine how concerning that must have been.
It's certainly not impossible for your baby to be reacting to our products, though it would be very rare as our products are designed to minimize the chances of that happening. Baby skin can certainly react in strange ways to new substances.
We would love the opportunity to learn more about your experience and investigate this further. If you're willing, please contact our customer support team with your order details so we can better understand what happened.
Your feedback is incredibly valuable to us. We take product safety very seriously, and comments like yours help us continue to improve.
Best Regards,
Joonya

Rated 1 out of 5 stars

Ordered to Amazon ordered one package…

Ordered to Amazon ordered one package somehow four packages were ordered. Tried to get three of the package canceled within three minutes of being ordered and jooyna would not cancel them. Used to order directly from them, however because we live in a rural area they tacked on shipping I can get them shipped through Amazon or Walmart for free so I don’t know why they have to charge for shipping. But after this experience, I’ll no longer buy these diapers. They are a small company who tries to grab a business anyway they can. It’s unfortunate because they have a great product but their ethic suck.
In response to your reply, I know that’s not true because when I get my shipment of Jooyna diapers through Amazon, it comes from your location it has your shipping tag on it

19 December 2025
Unprompted review
Joonya logo

Reply from Joonya

Hi Teri - I'm sorry to hear of your poor experience with ordering. When you ordered from Amazon, this order was fulfilled by Amazon, not Joonya. We have no control over the order as a result and you would need to request the refund from Amazon directly through the Amazon app. Regarding the shipping surcharge when you ordered from our website, this is because of the remote location. When you order from Amazon, Amazon delivers the package using their own carrier. When you order from our website, we use our own carrier accounts and we get a remote surcharge that we are forced to pass along otherwise we would be losing money substantially on the order. I hope the above explanation helps to understand what may have happened here.
In response to your update re the shipping tag, 99% of orders on Amazon are fulfilled by Amazon. If you share the order number with us by getting in touch with our support, we can investigate further.

Kind regards, Richard

Rated 5 out of 5 stars

Quality Products and Excellent Customer Service

I’ve been a loyal customer of Joonya for years, and they continue to impress me with both their products and their customer service. The quality of their diapers, pull-ups, and wipes has always been consistent—durable, comfortable, reliable, and fairly priced especially for a non toxic brand, which is why I keep coming back.

What really sets them apart, though, is their customer care. Anytime I’ve had to reach out, they’ve been responsive, kind, and genuinely focused on helping. It’s rare to find a company that not only offers excellent products but also treats their customers with such compassion and respect.

Joonya has earned my trust and my loyalty, and I will continue to recommend them to anyone looking for quality products backed by a company that truly cares.

31 August 2025
Unprompted review
Joonya logo

Reply from Joonya

Thanks so much for the kind words and support over the years Lindsay! We enjoy looking after our customers, especially loyal ones like you.Kind regards, Joonya

Rated 5 out of 5 stars

a really great nappy

a really great nappy! these absorb perfectly even considering my boy feeds a lot overnight and is a heavy wetter. wakes up completely dry but with a big full nappy. it holds so much wee and never a single poo blow out. very happy with these nappies and will def recommend.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service & nappies

Great customer service, quick delivery and mostly best natural/eco nappies and I have tired a lot out there. In terms of cost it’s 10-20 cents per nappy which is okay for keeping your child away from chemicals!

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

The ease of ordering, price per nappy and the quick delivery time!

The nappies are great quality, help heaps with ensuring no leaks occur and the pattern is very cute :)

6 May 2024
Unprompted review
Rated 5 out of 5 stars

Love the wipes and convenience of the subscription option

The subscription plan ensures that I don't run out of wipes and saves me the headache of finding a suitable product at a reasonable price that is in stock at my local supermarket. Quick and easy to setup and postage is super reliable and quick. The wipes are good quality, stay moist and are gentle on little ones.

21 April 2024
Unprompted review
Rated 5 out of 5 stars

Peace of mind

Joonya wipes give me the confidence to wipe my little ones face without worrying about covering them in chemicals. The wipes are wet, meaning I don’t need to use heaps to get the job done too.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Fast and reliable service

Fast and reliable service, when I first ordered the nappies I realised I actually needed the pants so they refunded me and I reordered. Overall the quality seems good, have been reordering for a couple of months now.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

LOVE Joonya!

I've tried so many different diaper brands and I am SO happy to have finally found the perfect eco-friendly non toxic diaper! So soft, super absorbent, and no blowouts! And most importantly, no diaper rash! The wipes are fantastic as well. Love the convenience of the subscription box and how easy it is to make changes. Thank you Joonya, you are doing so much good in the world!

17 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality and performance

I cannot speak more highly about the quality and performance of these nappies. I feel like I’ve ’tried them all’ and was sick of the constant leaking and breaking with supermarket cheapies and also with the more expensive eco Naty nappies.
I absolutely love these are non tox and eco friendly, I feel great knowing my children are not in constant contact with chemicals on their tiny developing bodies. Thank you Joonya!

9 February 2024
Unprompted review

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