JoomShaper Reviews 

The very quick response to my question was just great 👍

JoomShaper very nice and great on making our Website with assistance crew already help me. I really like it.

Great tool to build websites and good suppport.

I have purchased Page Builder Pro from Joomshaper. After a year I could use it and everything seems to be fine.
From one day to the other, my purchase went away and the next update overwrites the Pro version with the limited automatically. From this day I was not able to use Page Builder Pro and the functionality behind. The chat I have open (it was just an email) was never answered. Next try was answered, but it took me 2 days to get an understanding for my problem. From this moment, I got no reaction at all. Opening a new chat does also not help. Joomshaper seems to stop the contact to me. So I have paid for a functionality and can't use it.
This is very frustrating!!
I opend a new conversation, right now after one hour did not get any confirmation email!
Now I tried to ask my question within the forum. Not possible, because I have no purchased product, but having no purchased product is the issue I have. I have a problem for which no support is offert, what a f...! I'm very disappointed!!

Dear Toufiqur,
from the first reading it sounds okay. But the response I received has absolutely nothing to do with my problem. Out of desperation, I have now purchased a second license. The support specialist, without reading the history, interpreted this as a resolved issue. So I have purchased two licenses just to be able to use it once. Unfortunately, this is not a customer-friendly or any solution. Joomshaper has not contributed anything to the solution so far, unfortunately. I still purchased 2 times, because the older purchase was deleted from my account.

Support is terrible.
They mentioned SP builder addon can be override or renamed to use them. over 10 years using the SP builder and template as they are good to use.
2 weeks back i asked for a support and after 14 days got a reply :

You did right process to override addon and we are unable to help you customization.
check support-policy

I have been using the Helix Ultimate template as a page maker and for three websites for years. I am very pleased with this product. You have to learn to work with it, but then it works great. And especially pleased with the service! You never have to wait long for an answer to a question, and they are always very helpful in solving your problem.

Easy to use and at same time you can make it as complex as you want. All up to the user. Wanna use pre-made templates or blocks? Use them! Wanna build a complex website from scratch? Go for it! The combination between SPPB5, Helix and Joomla is solid and very powerful. And most important, it’s fun to use.

The response was quick and on point, kudos to joomshaper support team.

Nice component with lots of functionality and accurate support!

I have been using Helix Ultimate for a few years now and have gradually switched nearly all the Joomla websites I look after to Helix Ultimate. This template is extremely versatile, loads quickly and is regularly updated. Support across Joomla versions has simplified Joomla migrations e.g. Joomla 3 to Joomla 4 significantly. Keep up the good work!

I used the one-click migration tool to change from J2store to Easy store, the new shopping software from Joomshaper. This great feature saved me days of manual work.

Very good Support and powerful extensions. A must have for Joomla developers.

They have great solution, but the worst ever support you can find on earth.

Thank you for your help!

You are a truly reliable support team.

I am always grateful.

Excellent customer service!
Before and after having purchased the SP PageBuilder Pro licence, Anne assisted me in a very professional way.
Again, JoomShaper provided high standards in terms of quality of the products and attention to the customers.

Been using their products for over 2 years now and since Joomla 4 was released, there is no better alternative for Joomla related solutions.

I have been a Joomshaper customer for many years now. I chose them for two reasons: the high quality and variety of their products and a truly remarkable Customer Service for competence and efficiency.
I have recommended Joomshaper to all my friends who develop with Joomla, even those who do it at a hobby level.

I have no doubts, therefore: for me it is a respectable and very reliable Software House.

Good support, very good theme (Gazette), which I can recommend.

The extension is great and save time, and they support so well until we find the fault and give solution, Rashida R was assisting me