Joompay Reviews 

Took my money, blocked account without any reason and don't respond.

Seriously it is now 7 weeks and i did send to you so many mails you don't reply that is not acceptable

Account deactivated, Locked my 1000€, dont respond to email.
Dont tell you when you can transfer the funds.
I did nothink wrong, they will keep your money.
Be aware, big scammer company

THEY WILL LOCK YOUR ACCOUNT AND WONT OPEN IT

i have waited for over a week to get my money back and now am in the airport with no money

Very foolish stupid stinking bank. They have my money for almost 8 months now and neither has back office nor customer service agents been of any help. I believe the bank is just an elaborate scam and I'll advise anyone thinking of creating an account or depositing money to STOP immediately because you will eventually lose you'll money. A bunch of thiefs. I even went to their headquarters in Luxembourg but I couldn't find anyone because there was no one at the office.

support service does not respond for 4 days. The account was blocked, I do not know where the money is. contact impossible

Honestly, I have never been treated so bad and so disrespectful like these agents from Joompay did. I think that customer service agents should act in a proper, professional way at least. My inquiries as well as my questions has neither been answered nor be forwarded to the person in charge. You cannot expect any help neither from the 'customer service' nor will their 'compliance department' handle your case nor will the 'data privacy department' have a look on your personal data. I guess my personal data and copies of my ID has already been sold to some shady websites. Please: Really do consider if you want to upload your very personal information to Joompay and if you really want to transfer any amount of money to this 'service' after reading all these negative reviews. Guess how difficult it has to be to get your money back after reading these comments here. I was hoping to try a new service but was super disappointed in the end.

I want to know if I open account in one of European country so then if I leave that country and back to my country Ukraine so can used my account pr not thanks

Why did you guys block my account and I have 5k euro in inside please I really need back my money this bank services is bad

I think you guys are scam if I did not see my money back from now till on Monday I going to sue you guys trust me

my account blocked now 5 day i send many messages and many email but not reply

I've received 2 transfers, one from parents and other from friend. Then I transferred funds to my other bank account that have better fees and limits.
Then I've got warning from Joompay support that my account cannot be used in such way and will be suspended if I do same thing again.
Worst bank service ever. You cannot receive and send money LOL because it's against their policy.

Very bad service, they have closed my account, and they say they sent my money, gone 6 days and nothing, would advise people to stay away from this company,

n26 is much better

I did a transaction and I made a mistake so I told joompay to cancel the transaction and return the money back in the account but joompay hold the money and they ask me to clarify myself why I did that transaction and clarified myself to them like 20 times now they blocked the account and they don’t want to refund my money back actually I don’t understand them for blocking me because I told them to cancel a transaction I did seriously I see this like they want to fraud me but I will make a report to the police I just want them to refund my money back because I’m not letting my 1k money to away free like that

They froze my money and refuse to send it back to my bank account and delete my account it's fraud what your doing. They say I should send them my documents to unfreeze my money which I won't do cause I don't trust a company which freezes money and refuse to send it back.

My account was permanently blocked and I had 20 € there, people please don't believe this apk you will lose money like me

my funds was on hold in my account over 2 days now,
this morning I received an email my account is deactivate for know reason and my fund was not refund back 10€ insiad the account 1,000 Euro onhold please refund my money,
This is fraud activity holding my funds in my new account no transaction I never see this before am operating other online banking institution never act live this, I need my money I will publish this out online for people not to fall victim and I will report your fraud activity.

So I have given them 2 stars recently for bamboozling me. They had a promotion with hidden tasks. I had to use the joompay card on joom.com, which I did not do. I just bought something for my little sister. I was mad at them for not telling me the truth. However, somehow they have given me the rewards. I don't know why, or how, but it has given me enough confidence to use their app again. I am sorry and would like to apologize to the Joompay team. Will invite my friend to use it.

I would like to share my experience with Joompay Customer Support team.
I had some trouble with dishonest seller. Luckily, Joompay team was very helpful.  They responded to my messages without delay, dealt with my matter very professionally and resolved it in a best possible way. This was by far my best Customer Support experience ever.
Thank You Joompay Support team!

I created an account, transfered a considerable amount of money and the next day they blocked it. Now, how do I get my money back? Looks like a scam to me. Stay away from Joompay!