Dear all, The tracking of the delivery didn't work, so I was unable to see the hour of the delivery, it's still signed as undelivered. The language of the note consists of Š,Č, Ž, and instead of pri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Jolly Florist's services twice, well, actually three times. The second order was for a bouquet of flowers to be delivered on Valentine's Day. Due to a technical issue, the bouquet wasn't del... See more
Company replied
My order arrived in exact time. The only, simple, problem I had was that sending to Jolly Florist a request of delivery proof I didn’t get any reply. Apart from this little problem everything was fine... See more
Company replied
Flowers looked just like in the photo and delivery was on time. The only thing I can fault is the tracking. It showed order received and then stopped. Was stressed that it's a scam. Nobody replied to... See more
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Company details
Written by the company
At Jollyflorist, we're proud to have been connecting customers with the world's best florists for more than 12 years. Headquartered in London, Jollyflorist has over 200,000 partners throughout the worldwide.. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Jollyflorist, you can be confident that you're sending the best.
Contact info
London, United Kingdom
- info@jollyflorist.com
- www.jollyflorist.com
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Jollyflorist
Hello,
Thank you so much for taking the time to leave us a 5-star review.
Best regards
Jollyflorist
Flowers international
Always use Jolly Florist to send flowers to my family in Australia and they always do a first class job
1 March 2026
Reply from Jollyflorist
Hello,
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests. Thank you so much for your repeating custom.We look forward to the next time we’re able to serve you again. Have a wonderful day.
Best Regards
Jollyflorist
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello,
Your order to Sweden delivered successfully on, Delivered 2026-02-26 18:59...We apologise delivery information not sent to you on time(please check also your junk mail box)Thank you for your understanding.
Regards
Alex
Great florist for International…
Great florist for International Destinations. Can't thank them enough for the delightful selection they sent my sister in England. Just picked the title of the flowers and left it up to them. She was over the moon because it had willow in it with lots of purple and lilacs. Amazing, it was delivered next day. Cheered my sister up and myself also that she had been thought of. Some times you just have to pick someone and this looked good. Paid by PayPal which is always a good thing for me. So everyone was happy. Much appreciated.
1 March 2026
Reply from Jollyflorist
Hello,
Thank you for sharing a review of your recent experience. Our team here at Jollyflorist is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll revisit us soon.
Best regards
Jollyflorist
France birthday delivery. The flowers were delived on the…
The flowers were delived on the requested date and time. My aunt absolutely loved the arrangement. She sent photos and I was impressed with the arrangement. Thank you.
1 March 2026
Reply from Jollyflorist
Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist
Best flowerservice
The arrangemet was beautiful, fresh and on time. Thank you and I alway will reconend you
1 March 2026
Reply from Jollyflorist
Hello,
Thank you for posting your positive review. At Jollyflorist, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided promptly.
We look forward to welcoming you back soon.
Best regards
Jollyflorist
I've used Jolly Florist's services…
I've used Jolly Florist's services twice, well, actually three times. The second order was for a bouquet of flowers to be delivered on Valentine's Day. Due to a technical issue, the bouquet wasn't delivered. It's a shame, but that can happen. My money was refunded, and I ordered a new bouquet for a belated Valentine's Day gift for my girlfriend.
1 March 2026
Reply from Jollyflorist
Hello,
We are so grateful for your review. Thanks for sharing your rating with the community and us.We apologise for the inconvenience caused, thank you so much for your understanding.
Best regards
Jollyflorist
Never received a delivery confirmation
Never received a delivery confirmation. When I reached out to customer service, I received a response 2 days later in my email that read, "Local florist said flowers were delivered. Regards, JL" Lame.
1 March 2026
Reply from Jollyflorist
Hello, Your order to England delivered successfully on, Delivered 2026-02-26 ..We apologise delivery information not sent to you on time(please check also your junk mail box)Thank you for your understanding.
Regards Alex
Disgusted
Simply you 🤬 up!! Australia to France $300+ flowers with chocolates to a Maternity Hospital didn’t happen while the recipient was still is hospital fours day later. My emails were ignored on following up with your company even with using your website link. What should have been a celebratory experience was nothing short of a nightmare. Used another company inter-flora and flowers delivered next day. Never use your company again.
25 February 2026
Reply from Jollyflorist
Hello,
Thank you for letting us know about this. Your feedback helps us do better. We look into this issue and hope to resolve it promptly and accurately.
Regards
Jollyflorist
Grateful and thankful
Bless them! The online order form to send flowers internationally was easy and straightforward. Provided plenty of room on the card for our message. The tracking system was good. Flowers delivered on time. I’m in Canada delivery was for Spain for a funeral. It was delivered the next day on time. Thank you so much ❤️
23 February 2026
Unprompted review
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
Thank you JollyFlorist
I want to express my sincere appreciation to JollyFlorist for the beautiful red rose arrangement delivered to my employer’s daughter in Spain. They truly came to the rescue after another international floral company failed to deliver an order placed four days in advance.
Despite placing our order late in the afternoon here in the U.S., JollyFlorist ensured the arrangement was delivered the very next day. Their reliability and outstanding service made all the difference, and we are incredibly grateful.
18 February 2026
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for sharing a review of your recent experience. Our team here at Jollyflorist is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll revisit us soon.
Best regards
Jollyflorist
DELIVERY
We ordered flower to be delivered on 14th February 2026 and haven't received anything. there is no one to contact as well to track or give us an update.
WORST EVER.
260209220168394
YES. It is the same order.
Funny Because it arrives at 11:15 PM -45 mins before valentines day ends. Like, you are happy with your service. Funny. Thanks for delivering an exceptional service to be remembered.
14 February 2026
Unprompted review
Reply from Jollyflorist
THANK YOU FOR YOUR UNDERSTANDING,WE APOLOGISE ON BEHALF OF OUR PHILIPPINES OFFICE.WE ARE SORRY IT DELIVERED LATE.
IF ITS SAME ORDER
DELIVERED SUCCESSFULLY.
READ MESSAGE FROM PHILIPPINES!!!
DELIVERED: FEBRUARY 14, 2026 / RECEIVED BY: Marilen Jacalne // Re: TL11156593
CHECK ORDER NUMBER AGAIN,WE DONT HAVE THIS ORDER.WE HAVE ONE DIGIT DIFFERENT ONE WHICH GOES TO PHILIPPINES.TO MANILA.IS THIS THE SAME ORDER?
IF IT IS WE ASKED DELIVERY DETAILS AND LET YOU KNOW AS SOON AS POSSIBLE.
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.Would you give me your order number so we can find out about this issue.This trustpilot user name not findable in our system.Order number, please.It starts with number 26.....
Best regards
Jollyflorist
Ordered funeral flowers for a relative…
Ordered funeral flowers for a relative in Brisbane Australia, I'm in UK. Photos I received were absolutely beautiful just what I ordered and delivered on time for funeral. Family there there were delighted. Thank you Jollyflorist.
12 February 2026
Unprompted review
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.Our condolences to you and your family.
Best regards
Jollyflorist
Where are the flowers?
Where are the flowers?! It is past due. It has been scheduled at a earlier time (followed up a reminder message) to send flowers to a funeral on Feb 6, 2026. The price over the quote was charged without any delay but no signs of any flowers delivered at a dedicated place. Very disappointed......
6 February 2026
Unprompted review
Reply from Jollyflorist
Hello,
Thank you so much for this review. We apologise for the delivery notification not being sent to you on time.
We will look into the issue immediately. Thank you for your custom with Jollyflorist.Please send me your order number.
Regards
Jollyflorist
Easy booking online and recipient loved…
Easy booking online and recipient loved the bouquet
3 February 2026
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
I ordered from Ireland for delivery in…
I ordered from Ireland for delivery in Sydney. The process was effective and efficient. I loved the Special Instructions segment. The beautiful flowers arrived on time with no fuss and my little granddaughter was truly appreciative on her first day at Big School! She and I recommend this company without reserve! Thank you.
4 February 2026
Reply from Jollyflorist
Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello,
Thank you for sharing a review of your recent experience. Our team here at Jollyflorist is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll revisit us soon.
Best regards
Jollyflorist
Beautiful flowers delivered as requested
1 February 2026
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
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