Friendly shop - not hassled or rushed
Helpful staff and I like the stock

I found some lovely curtains in the sale.
The assistant in the Glasgow store was so helpful helping me locate them and choose the right size drop and width. I’ve always loved John Lewis but this kind of attention to service really stands out.

Reliable,efficient click and collect service from John Lewis. Excellent selection of products. JL is my go to store for women’s clothing

Finally found what was wanted...a proper towelling bath robe. Ordering was easy, delivery was swift, robe gratefully received. Then found it was replacing a JL robe bought several years ago. Brilliant.

Seek medical advice? How dare you! You are attempting to divert from the toxic nature of your mattresses.
I have had asthma since childhood, it is mild and well managed, as I wrote! I have daily medication for it, which is of the lowest potency as my asthma is mild, and an emergency medication (Bricanyl)
The Simba mattress is so toxic I had to use the Bricanyl once each night for a week!
Worse than COVID!
In the literature that comes with the Simba mattress I bought online from John Lewis it says there may be a 'slight smell' which is 'completely normal and will dissipate over 24 hours'
John Lewis claim the 'slight smell' is safe. None of that is true.
The fumes (outgassing) from my new Simba mattress are extremely toxic. Each night (10 so far) since it arrived I have woken having to use my emergency asthma medication; that only happened one night when I had serious COVID in 2021.
My peak flow (measure of lung power) was down to 200 each morning for the first week and is still only 250 after ten days; it is normally 350-375 and only got as low as 250 when I had COVID!
In an email from John Lewis admitted that "The smell is typically most noticeable when the mattress is first unpacked and, in most cases will reduce significantly within a few days"
That is not true either! It is now ten days and it still stinks and is still making my asthma worse.
My asthma is mild and well managed; if it does this to me I dread to think what it could do to anyone with severe asthma or COPD

Excellent product, easy website, arrived as promised and collected with ease.
Pleasant assistance all round.

I’m extremely disappointed with my recent experience purchasing a Bosch fridge freezer from John Lewis. I selected my delivery date, and my son arranged to take the day off work to be home for it. I received the 3‑hour delivery slot the day before, and everything seemed fine.

During the scheduled delivery window, the tracking link suddenly showed “there has been a problem” with no explanation. Shortly after, it updated again to say the delivery had been cancelled with absolutely no communication from John Lewis. No text message, no call, no email, nothing.

When I phoned customer services, the adviser had no explanation at all. She couldn’t give me a single reason for the cancelled delivery and simply speculated about possible causes, which was even more frustrating. The earliest re-delivery date she could offer was a week later, which is completely unacceptable given the circumstances.

To make matters worse, she told me I’d have to contact them after delivery to request a goodwill gesture, which feels like John Lewis pushing the burden back onto the customer rather than taking responsibility.

Overall, this has been a very poor experience with a lack of communication, explanation, and no urgency or support. Not what I expected from John Lewis at all, having been a loyal customer for many decades.

I have shopped at J Lewis for over 40 years always been very satisfied with the quality of everything
Their customer service is efficient. the team very helpful always at rectifying any problems
Thank you All

The whole experience was very good. Bought a watch and then went for some lunch in the restaurant and the food was excellent.

There are very few cashiers and you have to go traipsing around the store looking for them. Also the toilets on 2 of the floors have been out of order for several weeks now and again you have to go wandering from floor to floor looking for a toilet. They haven’t even put a notice on the doors to say which toilets are working. All this takes up valuable time and is actually putting me off going to the shop in the future.

Competitive prices backed up by quality customer service including the prompt and efficient delivery and installation of the appliances.

Very helpful any queries are always answered. Good service.

Staff are friendly and professional towards you. The bra's I thought I needed, I was wrong with my decision. The assistant made the perfectly right decision. I'm so happy. The bra's are very comfortable.
Thank you so much x

As always john lewis has great products and great service, so much better to shop in person

I have found it impossible to get on the website to redeem my gifts

Poor customer service, drinking glasses ordered 16 June for click and collect from local Waitrose. When unpacked 2 were chipped. Have emailed JL several times still waiting to hear from them, now 19 July and still nothing. Not what JL promise and despite being a loyal customer for more years than I care to admit, would probably think twice before buying from them again.

Following JL’s response to my review I have been in touch with customer services and am hoping for a speedy resolution.

John Lewis is not the wonderful store with great customer service that it used to be . Like everyone else it has outsourced its customer service to foreign call centres and there are two main problems with this . 1) language barrier 2) lack of empathy. I had a mattress for two days protected by a new waterproof protector and they refused to exchange it because I hadn’t bought one of their protectors. This was absolutely not explained to me at the store in Bluewater when I purchased the mattress. They have not only lost my custom but all my friends and family and people I meet will now know that John Lewis is broken . I’ve had much better customer service from a budget bed store

Edit update : I telephoned the number you gave me Steph and spoke to a guy who (after lecturing me about reading small print) has reinstated my right to have a 60 day comfort trial so I will adjust my score accordingly.

John Lewis are consistently reliable as a retailer for quality, style and customer service. They continue to be my go to, first choice when I’m shopping for clothes, home ware and gifts. It’s great they have brought back the ‘never knowingly under sold’ promise. Delivery is usually prompt and returns are sorted in a timely manor with no fuss.

Effective and efficient service from start to finish.
Delivery and installation prompt and efficient, fridge freezer was delivered and installed, old one removed within the space of one hour.

Easy browsing experience resulting in a considered purchase.
Having both attentive staff and great product range makes JL a winner