Contacted Joblogic support initial AI responses but after 10 minutes live chat and teams support was great. Support agent Ali Nawaz guided me through the distinctions between the various areas. At fir... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I know I've left reviews, but I've pushed the support team to the edge sometimes during the past 14 months! The Joblogic Support Team are amazing every time! Shabahat & Sheryar have been particul... See more
Company replied
Muniba - It'll be sad to see you go - you were great as our main (Product Support Consultant) contact when trying to get a solution to our (many) problems and - you answered ALL(!) of our questions in... See more
Company replied
We’ve really valued Muniba’s support over the years, always responsive, knowledgeable, reliable, and very patient. She’s made a real difference. Eve has also been equally fantastic throughout. We’re... See more
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Company details
Written by the company
Joblogic is field service management software for service contractors across the UK. We help businesses manage jobs, engineers, assets, compliance, and invoicing in one platform, from the first call through to the final invoice. We work with businesses across plumbing and heating, HVAC, fire and security, facilities management, and electrical maintenance. 24/7 support comes as standard. AI tools are embedded in the workflow, including real-time route optimisation and automated job summaries. Support is 24/7. Joblogic is building toward an Agentic Operating System - a connected operating layer built around the contract, designed to reduce manual coordination and give service businesses earlier visibility across jobs, teams, and operations.
Contact info
Gibb Street, B9 4AA, Birmingham, United Kingdom
- 0800 326 5561
- sales@joblogic.com
- www.joblogic.com
4.5
Excellent
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Syed Talha Hassan
Syed Talha Hassan, Absolute superstar. i would not of been able to figure out what i was asking for with this gentleman. Top bloke, extremely helpful and such a pleasure to speak to. Thanks again Syed!!!!!
4 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Jack,
Thank you so much for your kind words. We are thrilled to hear that Syed was able to assist you efficiently and effectively. We will be sure to pass along your compliments to him.
If there is anything else we can do for you, please do not hesitate to reach out.
Best regards
The Joblogic Team
Hina Javed was extremely helpful today…
Hina Javed was extremely helpful today and very fast and efficient
30 May 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Carrie,
Thank you so much for your kind words. We're thrilled to hear that Hina was able to assist you efficiently and effectively. We’ll be sure to pass along your compliments to her.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Best regards,
The Joblogic Team
Superb help and support
Ali helped us navigate our options and services available on our account Ali is always clear and informative when ever we need support.
I am always impressed with the support that is offered by Ali and his technical team.
30 May 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Simon,
Thank you for your wonderful feedback. We're so pleased to hear that Ali has consistently provided you with clear, informative support and helped guide you through your options. We’ll be sure to pass your kind words on to Ali and the rest of our technical team.
Providing excellent service is what we strive for, and it’s great to know we’re meeting the mark. If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
First office system…
As this is the first office system which we have had implemented there have been a lot of specific system changes that has been needed to get us to stage where it is tailored to our business.
Zill-e Hussnain from Joblogic has been superb nothing was too much trouble.
29 May 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Shaun,
Thank you for the 5-star review!
We’re delighted to hear your first office system setup has been a success. It’s great to know that Zill-e Hussnain provided the support you needed to tailor the system to your business, he’ll be thrilled to hear your kind words.
Kind regards,
The Joblogic Team
Answered accurately and quickly
When I ask for support I want prompt accurate answers with no scripted responses.
That is just what I got from Ailya Batool.
Much appreciated.
25 May 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Trevor,
Thank you for your kind review. We're really pleased to hear that Ailya was able to provide the prompt and accurate support you were looking for. We'll be sure to pass on your appreciation to her.
If there's anything else you need, we're always happy to help.
Best regards,
The Joblogic Team
Absolutely Frustrating Experience – Avoid This Company at All Costs
Our experience with this system has been nothing short of a nightmare. We were sold a platform that was supposedly "perfect" for our pest control business, with promises that it would handle all our operational needs. What we got instead was a clunky, confusing interface that's nearly impossible to navigate, and a support team that clearly doesn’t understand their own product.
We’ve spent countless hours—literally days—trying to get the system to perform basic tasks we were explicitly told it could handle. After finally reaching out for help, we were met with vague, unhelpful responses that showed the customer service team either didn’t understand our questions or simply didn’t care. Even worse, once it became clear the system couldn't do what we needed, they refused to offer a refund which is over £1000
The software is unusable for our business, and the time and money we’ve lost is incredibly frustrating. Do yourself a favor and steer well clear of this company. They overpromise, underdeliver, and wash their hands of any responsibility when their system fails to perform.
22 May 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Abbie,
Thank you for sharing your feedback. We are sorry to hear that your experience with Joblogic has not met your expectations.
We take claims of mis-selling very seriously, which is why we carefully reviewed all emails and the content of the demonstration provided. At no stage was the system presented as offering functionality it does not support. We made every effort to clearly represent what Joblogic can and cannot do, based on your specific requirements.
Since onboarding, our team has worked closely with you to address the concerns raised. We offered a number of solutions, including workarounds, marketplace integrations and system customisations, in an effort to support your processes. While we appreciate that these did not meet your preferred way of working, we did provide multiple viable options in good faith.
As the system delivered the functionality demonstrated and no misrepresentation was found, we were unable to approve a refund in line with our terms. We appreciate this may be disappointing, but we remain confident that our team acted transparently and with genuine intent to help.
We are committed to supporting businesses across various industries and continue to evolve Joblogic to meet a wide range of operational needs. Should you require any further assistance, please do not hesitate to get in touch. We are always here to help.
Best regards,
The Joblogic Team
Haroon Iftikhar - was brilliant
After a very disappointing start with JL and changes in trainers and onboarding consultants, we were provided with a new onboarding consultant Haroon Iftikhar, who took charge of our account and has been amazing in helping us set up the system and has resolved the issues we had and been a great help along with Tech Team with a bespoke accounts report for our Accounts Department. He has brilliant and has kept us up dated with throughout our journey, if we hadn't had the assistance from Haroon, I don't think we would be using the system today.
22 May 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Kat,
Thank you very much for taking the time to share such a thoughtful and encouraging review. We are sorry to hear that your experience began with some challenges but we are absolutely delighted that Haroon was able to support you so effectively and turn things around.
It is fantastic to hear how his knowledge and commitment, along with the input from our Tech Team, made a real difference in helping you get set up and moving forward. We are very proud to have Haroon on our team and we will be sure to pass on your kind words.
Should you require any further assistance, please do not hesitate to get in touch. We are always here to help.
Best regards,
The Joblogic Team
Incredibly Quick Live Support
JobLogic have a great Live chat system, representative Taimoor helped me resolve a very urgent issue caused by a mistake I made very quickly!
21 May 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Joshua,
Thank you so much for your kind words! We're delighted to hear that our live chat support was able to help you quickly when you needed it most. Taimoor is a valued member of our team, and we'll be sure to pass along your praise to him.
Should you require any further assistance, please do not hesitate to get in touch. We are always here to help.
Best regards,
The Joblogic Team
We use Joblogic every day and it has…
We use Joblogic every day and it has made our processes, quicker and more accurate. The Customer Portal is also a real time saver for us.
20 May 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Adam,
Thank you for taking the time to leave such a positive review. We are really pleased to hear that Joblogic has helped make your processes quicker and more accurate.
It is also great to know that the Customer Portal has been a real time saver for you and your team. We are always aiming to make day-to-day tasks more efficient, so it is fantastic to see that reflected in your experience.
If there is ever anything you need, we are always here to help.
Best regards
The Joblogic Team
Great customer support
The help, support and assistance we have had from Joblogic has been amazing. As a very busy refrigeration contracting company to implement this through the business was not easy and they assisted us in making it a very smooth process.
Muhammad Bilal Najam.
16 May 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Vanessa,
Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that Muhammad and the team were able to support you and help make the implementation process smooth for your business.
We know how demanding things can be in a busy refrigeration contracting company, so it's great to know we made a positive difference. We'll be sure to pass on your kind words to Muhammad and the team.
If there's anything else you need, we're always here to help.
Best regards,
The Joblogic Team
Asim Syed is a star!
Asim Syed was fabulous. We moved accounting packages & he has enabled the switch with ease. He has investigated options, implemented changes to both our new system & joblogic & everything works as smooth as silk. Can't heap him or his team with enough praise. I'm chuffed to bits! Less manual input now needed - bliss!
9 May 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Kirsty,
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that Asim was able to support you so effectively. It's great to know everything is running smoothly and that the changes have made things easier for you.
We'll be sure to pass on your kind words to Asim and the team. If there's anything else you need, we're always here to help.
Best regards,
The Joblogic Team
been good leaning how Joblogic can…
been good leaning how Joblogic can support my engineers in there everyday jobs Muhammad been great solving the issue we had
15 May 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Mr Bar,
Thank you for taking the time to leave a review. We're really pleased to hear that you're finding Joblogic helpful in supporting your engineers with their day-to-day work. It's great to know that Muhammad was able to resolve the issue for you. We'll make sure your kind words are passed on to him.
If there's anything else you need, we're always here to help.
Best regards,
The Joblogic Team
Being new to using this system and with…
Being new to using this system and with no training I have found the online chat team extremely helpful. Moosa has helped me this afternoon and he has been fabulous with sorting out all my issues. I know I will be using the online chat team for a while till I get my head around this great system and all its functionalities.
15 May 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Kate,
Thank you for taking the time to leave such a positive review. We're really pleased to hear that you've found the online chat team helpful and that Moosa was able to assist you so effectively. We'll make sure your kind words are passed on to him.
If there's anything else you need as you get to know the system, we're always here to help.
Best regards,
The Joblogic Team
Great Experience
Great, company, in particular the 24/7 live chat for any help using the system is second to none! Big thanks to Ailya Batool who helped me with my most recent live chat support. She was straight to the point and understood the system inside out.
14 May 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Mitch,
Thank you for taking the time to leave such a positive review. We're really pleased to hear that you've found our 24/7 live chat support helpful, and especially glad that Ailya was able to assist you so effectively. We'll make sure your kind words are passed on to her.
If there's anything else you need, we're always here to help.
Best regards,
The Joblogic Team
DO NOT USE THIS COMPANY !!
2nd part review - to add to below also simple things as a medium size company like sending works order cannot be done, was also told could have multiple companies as we did with current supplier but no cost, but that was wrong as would be charged, then trying to charge us for the upload they done of our current clients - list goes on, any company that charges upfront for 12 months there is a reason, was foolish on my part but once signed and realise things you cant do it is to late
DO NOT USE THIS COMPANY !!! - LIKE SOME OTHER REVEIWS ON HERE THEIR SALES PITCH IS GREAT AND ADVISE IF DOES EVERYTHING YOU NEED, THEN GET YOU TO SIGN UP BEFORE THE TRAINING - POOR TRAINER AND COULD NOT GET BOOKED, THEN AS WE WAS BUSY AND COULD NOT SWAP OVER WITHOUT THE SYSTEM BEING SHOWN AND TRAINED WE LEFT IT AS NOT REPSONSE, THEN NEARLY 3 MONTHS LATER THEY COME BACK WHEN WE HAVENT USED THE SYSTEM ADVISING WE HAVE TO PAY IN FULL, WHEN TRYING TO ADVISE WE HAVE HAD NO ACCESS TO THE SYSTEM AND NOT USED WHY SHOULD BE PAY AND THEY DID NOT LISTEN - THEN WE HAD TO TAKE ON AS THEY TAKE COURT, FOUND SYSTEM IS BASIC AND DOES NOT DO ANYTHYING LIKE OUR OLD SYSTEM SIMPRO WHICH WE HAVE GONE BACK TO AT OUR COST, ADVISED THEM ALL THE PROBLEMS AND SAID WE DONT WANT JOB LOGIC NO MORE AND SAID WE WERE WILLING TO PAY SOME MONEY AND HAD NO REPSONSE AND NEXT THING BACK TO CCJ - SO LONG AND SHORT OF IT - RUBBISH SYSTEM - HENCE HAVING TO PAY UPFRONT - LACK OF TRAINING AND BASICALLY A RIP OFF
9 August 2024
Unprompted review
Reply from Joblogic - Service Management Software
Hi Danny,
Thank you for your review. We're sorry to hear you were left feeling disappointed, though we do want to be clear about how the process was handled from our side.
Our team provided ongoing support over a number of months, including extended access to the system, multiple opportunities for training, and regular communication to address your queries. We made every effort to accommodate your team, but frequent missed sessions and delays in payment made it difficult for us to deliver the onboarding experience as planned.
We were transparent about the system’s functionality and pricing from the beginning, and we responded in good faith whenever concerns were raised. Supporting our customers properly is something we take seriously, and we approached your account with that same level of commitment and care.
We’re proud of the service we deliver to businesses across the UK, and we remain available should you wish to revisit any part of the process or need further assistance.
Best regards,
The Joblogic Team
Excellent customer support from our account manager
Excellent customer support from our account manager Maham Batool.
6 May 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Sam,
Thank you very much for your kind words. We are delighted to hear you received excellent support from your account manager, Maham Batool. Your feedback means a lot to us and we will be sure to pass it on to her. If there is anything else we can assist you with, please do not hesitate to get in touch.
Best regards,
The Joblogic Team
Farhan Waseem Bhatti has been great…
Farhan Waseem Bhatti has been great with managing my account. No task too big or small.
6 May 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Michael,
Thank you so much for your kind words. It is fantastic to know that Farhan has made such a positive impression. We will be sure to pass your feedback on as he will be really pleased to hear it.
If there is anything else you need, just let us know. We are always here to help.
Best regards,
The Joblogic Team
Had an excellent meeting today with…
Had an excellent meeting today with Ailya Batool. She was very insightful and patient!
30 April 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Kelly,
Thank you so much for your kind words! We're thrilled to hear your meeting with Ailya Batool was such a positive experience. We'll be sure to pass along your feedback, she’ll be delighted!
If there’s anything else you need, just let us know – we’re always here to help.
Best regards,
The Joblogic Team
I would like to compliment Raheel and Ali
I would like to compliment the responsiveness and professionalism of both Raheel and Ali. Both were consistently polite, helpful, and quick to respond to queries, which I greatly appreciated.
29 April 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Rosemarie,
Thank you so much for the lovely review!
We’re really pleased to hear that Raheel and Ali were able to support you with such professionalism and responsiveness. It’s great to know they were consistently polite, helpful and quick to assist – it really means a lot to the team.
We’ll be sure to pass your kind words on to them. They’ll really appreciate the recognition.
If there’s anything else you need, just let us know – we’re always here to help.
Best regards,
The Joblogic Team
Ailya assisted me with a number of…
Ailya assisted me with a number of items. I found here to be extremely helpful and all items were resolved. :-)
25 April 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
Thank you so much for your kind words. We are delighted to hear that Ailya was able to assist you and ensure everything was resolved smoothly. We will make sure to pass on your lovely feedback to her as it will truly make her day.
If you ever need anything else, we are always here to help.
Best regards
The Joblogic Team
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