Contacted Joblogic support initial AI responses but after 10 minutes live chat and teams support was great. Support agent Ali Nawaz guided me through the distinctions between the various areas. At fir... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I know I've left reviews, but I've pushed the support team to the edge sometimes during the past 14 months! The Joblogic Support Team are amazing every time! Shabahat & Sheryar have been particul... See more
Company replied
Muniba - It'll be sad to see you go - you were great as our main (Product Support Consultant) contact when trying to get a solution to our (many) problems and - you answered ALL(!) of our questions in... See more
Company replied
We’ve really valued Muniba’s support over the years, always responsive, knowledgeable, reliable, and very patient. She’s made a real difference. Eve has also been equally fantastic throughout. We’re... See more
Company replied
Company details
Written by the company
Joblogic is field service management software for service contractors across the UK. We help businesses manage jobs, engineers, assets, compliance, and invoicing in one platform, from the first call through to the final invoice. We work with businesses across plumbing and heating, HVAC, fire and security, facilities management, and electrical maintenance. 24/7 support comes as standard. AI tools are embedded in the workflow, including real-time route optimisation and automated job summaries. Support is 24/7. Joblogic is building toward an Agentic Operating System - a connected operating layer built around the contract, designed to reduce manual coordination and give service businesses earlier visibility across jobs, teams, and operations.
Contact info
Gibb Street, B9 4AA, Birmingham, United Kingdom
- 0800 326 5561
- sales@joblogic.com
- www.joblogic.com
4.5
Excellent
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I would like to personally thank Raheel…
I would like to personally thank Raheel for the exceptional customer service that I received. The gent listened to the issues that we were experiencing and then addressed it with his team.
He kept me updated with the progress and confirmed when the issues had been rectified.
Thank you Raheel and team Joblogic.
16 September 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Daniel
Thank you for taking the time to share your feedback.
We’re delighted to hear that you had such a positive experience with Raheel and that his support solved your issue quickly and smoothly. We’ll be sure to pass on your kind words to him.
If there’s anything else we can support you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Thank you, Sana!
The young lady Sana was extreemly helpfull and attentive. In fact I am sure she wasn't able to sleep for a while (same as ourselves) until we got everything sorted.
2 June 2025
Unprompted review
Reply from Joblogic - Service Management Software
Thank you for taking the time to share your feedback.
We’re delighted to hear that you had such a positive experience with Sana! We’ll be sure to pass on your kind words to her.
If there’s anything else we can support you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Helpful Staff
Many thanks to our Trainer Fraz Ahmed and Onboarding Consultant Saira Nasser for their help in getting this software up and running for us
24 September 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Jack,
Thank you for taking the time to share your feedback.
We’re so pleased to hear that you've had a positive experience getting started with Joblogic! We’ll be sure to pass your kind words on to your onboarding team.
If there’s ever anything more we can do to help, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
PROMISE BUT NOT DELIVERED
So far we have had to train our-self's on how to use the system,
we asked for a form to be built and they tried to charge us for it, we have asked for pricing for a number of add on's and no reply, the system needs a lot of improvements, and with a lot of people we was promised it can do this and that (what we asked for) and it doesn't
22 September 2024
Unprompted review
Reply from Joblogic - Service Management Software
Hi Gavin
Thank you for taking the time to share your experience.
We are very sorry to hear that your experience with our product has not been as smooth or user-friendly as it should have been. The team has been in contact since April when this issue was raised in order to discuss this matter, but has received no response as yet. We'd like to see how this can be resolved as soon as possible so you're able to use the platform to its full extent - your Customer Success Manager will be in touch with you shortly to discuss potential solutions.
We appreciate your feedback and look forward to improving your experience.
Best regards,
The Joblogic Team
Email Notification Assistance
Me and my colleague had a very nice and informative meeting with one of the employees Ailya Batool. She was very helpful with the queries that we had and was able to offer and solutions to our questions.
19 September 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Thomas,
Thank you for taking the time to share your feedback.
We’re so pleased to hear that you had such a positive and informative meeting, and that Ailya was able to support you with your queries and provide helpful solutions. We’ll be sure to pass your kind words on to her.
If there’s ever anything more we can do to help, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Great software and partnership
We installed Joblogic in May 2023 and were already a sizeable business, managing our field engineers work on spreadsheet, outlook and whatsapp.
It is only because of the solution we chose that we have been able to manage the triple figure growth of the business over the past 2+ years.
Although the software is by no means tailored to our needs and although we actually operate in quite a different way than the many planning tools would want us to, we have found that Joblogic has offered us a far greater control than every before on our thousands of job we have open at any given time. All that without us changing the way we wish to operate! The software truly is there to support us.
As our business and our customers' needs continue to change it is reassuring to know that the Joblogic software keeps developing as well. Which for us means that we are confident that Joblogic will be able to support our current and future needs.
Does that mean Joblogic ticks absolutely every box for us? No, nor would we expect it from a non bespoke software solution.
Because of the extend of the sofware and the wide range of parameters and functionality within it, I would say though (especially to those who are reading the negative reviews) that you will need to have a very clear idea of how you want your business to be supported by the software before you sign up. And you will need to be prepared to put in the energy to fully understand how the software works. My biggest tip for anyone considering Joblogic as their software solution is to get in touch with current users and even visit one or two to really understand the user experience.
18 September 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Alfred,
Thank you for such a thoughtful review. It really means a lot to hear how Joblogic has become part of your journey and that it is helping you manage growth with confidence.
We are especially pleased that you feel supported without having to change the way you work. That is exactly what we hope for when we design and improve our software.
Your advice to others considering Joblogic is also very valuable and we are grateful you have taken the time to share it.
We look forward to being alongside you as your business continues to grow.
Best wishes,
The Joblogic Team
Farhan was good in getting new renewal…
Farhan was good in getting new renewal much recommended
18 September 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Dylan,
Thank you for taking the time to share your feedback.
We’re so pleased to hear that you had such a positive experience with your renewal and that Farhan was able to support you efficiently. We’ll be sure to pass your kind words on to him.
If there’s ever anything more we can do to help, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Support
Having moved from a competitor to JL, nothing but good things to say about the system - and support is great, for example Naz on their support desk helped today with a really minot issue with a form that was holding me back, all sorted quickly and easily in under an hour, would have been waiting days on our old system :)
17 September 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
Thank you for taking the time to share your feedback.
We’re so pleased to hear that you’ve had such a positive experience since moving across to Joblogic, and that our support team were able to help resolve your query quickly. It’s great to know that Naz was able to get you back on track without delay, as providing efficient and reliable support is always our priority.
If there’s anything more we can do to support you, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
The staff here are very welcoming and…
The staff here are very welcoming and proactive in help you in any way
9 September 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Gary,
Thank you for taking the time to share your feedback.
We’re so pleased to hear that you found our staff welcoming and proactive in offering their support. It’s great to know that you felt looked after, as providing a positive experience is always our priority.
If there’s anything more we can do to support you, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Poor Product / Tied in... :(
The product is NOT user friendly and not able to be tailored to your needs.
Months in and we still cannot use it and they do not listen.
Tread Very Carefully if Considering.
9 September 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Alan,
Thank you for sharing your feedback. We are very sorry to hear that your experience with our product has not been as smooth or user-friendly as it should have been, and we understand how frustrating this must have been for you and your team.
While many of our customers are able to tailor the system successfully, we recognise that in your particular setup the solution did not work as expected. Our team explored options with you, but we appreciate that despite these efforts the outcome did not meet your needs and this has caused disappointment.
We remain committed to listening to our customers and continuing to improve both our product and support processes so that future experiences are more positive.
Best regards,
The Joblogic Team
AVOID!!
We have been completely miss sold the software and told "You'll be paying for it anyway so you might as well use it". Their attitude is completely unacceptable even when it's clear before the software is even setup that is not suitable for the client.
Once you've signed thats it they are taking your money regardless of if the software is remotely what they proposed it to be.
The software cannot even manage basic sites! We never managed to get past that on setup which is wild. Then their attitude is theres no cancellation even though we've never got started.
AVOID!
9 September 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Mike,
Thank you for sharing your feedback. We are sorry to hear that your experience with our product has not been what you expected, and we understand how frustrating this must have been for you.
Many of our customers are able to configure the system successfully and see clear value from it, but we recognise that in your setup the solution did not align with your needs. Our team did work with you during the onboarding process to explore options and provide support, though we appreciate that the outcome was not what you were looking for.
We take all feedback seriously and remain committed to improving both our product and our customer support so that future experiences are more positive.
Best regards,
The Joblogic Team
Great support from the live chat today…
Great support from the live chat today - shout out to Naz for solving something really quickly that drove me a bit mad :-)
5 September 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Richard,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Naz was able to quickly resolve the issue for you and provide the support you needed. It’s wonderful to know that you felt looked after and that the service met your expectations.
If there’s anything else we can support you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Working through a bug with the app…
Working through a bug with the app today, and Fareed (and Sameer) were very good at helping to get the matter resolved. Fareed also took time to help me understand what had happened and what I needed to inform my team to do in the event of any further issues going forward, before we report them to the helpdesk.
3 September 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Beci,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Fareed and Sameer were able to support you in resolving the issue and provide clear guidance for your team going forward. It’s wonderful to know that you felt looked after and that the service met your expectations.
If there’s anything else we can support you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Top Notch Customer Service
The team literally babysit us throughout the whole onboarding process, answering the million questions (even the silly ones) we've thrown at them.
Honestly couldn't be happier than the service received
2 September 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
Thank you for taking the time to share your feedback.
We’re delighted to hear that our team was able to guide you through the onboarding process and provide the support you needed along the way. It’s wonderful to know that you felt fully looked after and that the service met your expectations.
If there’s anything else we can support you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Onboarding journey with Afreen
After the initial teething problems we had with our Onboarding journey, we were assigned Afreen who has been super helpful (and patient!). I found our weekly catch ups especially helpful. The "homework" that Afreen set meant that I was able to get a lot of the systems set up before "Go Live". Before I started working with Afreen I felt overwhelmed about not knowing where to start, with her help and support I feel much more confident with the system.
2 September 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Jane,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you had such a positive experience with Afreen and that her support helped make your onboarding journey smoother and more manageable. We’ll be sure to pass on your kind words to her.
If there’s anything else we can support you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Farhan was very helpful
Farhan was very helpful and explained everything in great detail, never leaving anything out.
He managed to get us a great deal with his supervisor for a reduced amount on tracking devices for our vehicles and engineers we have with job logic.
26 August 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Jess,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you had such a positive experience with Farhan and that he was able to provide clear guidance and secure a great deal for your tracking devices. We’ll be sure to pass on your kind words to the team.
If there’s anything else we can support you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
This is a five star service by Joblogic…
This is a five star service by Joblogic and team. They will never mislead you is selling products and services (Beware of baseless negative reviews)
Tech Team, supported my detailed ticket and resolved on a asap basis.
The app works seamlessly with our client base both Domestic and Corporate alike.
Well done! team Joblogic
1 September 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’ve had such a positive experience with Joblogic and our team. It’s great to know the support you received helped resolve your ticket quickly and that the app is working seamlessly for your clients. We’ll be sure to share your kind words with the wider team.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Excellent Customer Service
Our Client Success Manager, Mahparah Jannat Fatimah, has been absolutely brilliant from day one. She’s always there when we need support, quick to respond, and nothing is ever too much trouble. Her dedication and willingness to go the extra mile really stand out, and it gives us real confidence knowing she’s looking after our account. We genuinely appreciate everything she does and the positive difference she makes for our team.
1 September 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Marc,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that Jannat has been able to support you so well from day one. It’s great to know her quick responses and dedication have made such a positive difference for your team, and we’ll be sure to pass on your kind words to her.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Reply from Joblogic - Service Management Software
Hi Emerald,
Thank you for your kind words and for taking the time to share your feedback.
We’re so pleased to hear that you found our team helpful and knowledgeable. It’s great to know that your experience with Joblogic has been a positive one.
If there’s anything more we can do to support you, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Very disappointed. Warning to any other potential customers/victims.
Very disappointed. Warning to any other potential customers/victims.
The company sold us on the pretense that it would sync with quickbooks. They were fully aware we were specificly in need of quickbooks integration. Only to find out at the end of our training it wasn't fully mapable.
After work around, after work around and trying to have us pay for an additional custom report, which was begrudgingly giving FOC in the end. We still needed to use a third party application to import to quickbooks.
We've been on board for 8 months and tried to go live 2 months ago and it was a disaster. Causing more problem than it helped with, even leading to issues with our QB accounts.
For 2 months we've been left hanging in the balance whist they tried to sort yet another work around! A whilst taking their monthly payments.
They admitted it doesn't work as it should and have had numerous opportunities to attempt to try and right this and have refused to amicably end our contract.
We're extremely disappointed, feel misold and considering legal action against this company.
28 August 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Jason,
Thank you for sharing your feedback. We are very sorry to hear that your experience with our QuickBooks integration was not as smooth as it should have been and we understand how disruptive this has been for your business.
While many of our customers successfully use the integration, we recognise that in your particular setup the process did not work as expected. Our team explored a number of options with you, including additional support sessions, complimentary tools and access to our Marketplace app at no extra cost. However, we appreciate that despite these efforts the solution did not meet your needs and this caused a loss of confidence.
We remain committed to improving our integrations and support processes so that every customer has a smoother experience in the future.
Best regards,
The Joblogic Team
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