JMBricklayer Reviews 308

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Absolutely incredible value. Back in the day there was Lepin. But these days there are more products. But I got the Anubis set. It came in 3 days. And the the unboxing alone was 10/10 better than Lego... See more

Rated 5 out of 5 stars

JMBricklayer has done it Again!! I just finished the JMBricklayer Parrot, and let me tell you its Awesome.The detail, innovative bricks and assembly are by far better than everyone else in the Indu... See more

Company replied

Rated 5 out of 5 stars

Easy ordering, ordered Sunday evening - arrived Monday morning. Quality so far has been excellent! No skimpy dressing - full number of cannons! amazing detail and simple surpassed my expectations... See more

Company replied

Rated 4 out of 5 stars

The site could definitely look a little more official. I honestly was hesitant putting a credit card in at first because the site is very underdeveloped. It is easy enough to navigate though. I also... See more

Company replied

Company details

  1. Toy Store

About JMBricklayer

Written by the company

JMBricklayer is a brand that specializes in selling Lego-compatible building block sets for ages 14 and up. Whether you are a novice, an enthusiast, a seasoned player, a reviewer, or a MOC designer, our doors are open for you!

What We Offer:
1. A minimum discount of 15%: "JMBVIP15%" (applicable to all non-discounted items within our online store), and you can also request discounts for our Amazon stores in the US, DE, UK, and CA by messaging us.

2. Monthly discounts of up to 35%: outstanding deals throughout the month to help you save big and shop happily.

3. Maximum discount of 60%: a reward for our top 2 & 3 position monthly group contributors.
4. Free prizes: awarded to our top 1 group contributor and monthly giveaway winners.

5. Free newly-released products: sign up to become a JMB member to enjoy the benefits. (https://bit.ly/42BunR1)

Let's delve into the world of building blocks 🧱🧱 and beyond

Contact info

4.2

Great

TrustScore 4 out of 5

308 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I created an account and apparently I…

I created an account and apparently I forgot some part of the information I gave you. I know my password cause I wrote it down but you still won't let me in!
John Corry

7 November 2023
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Reply from JMBricklayer

We're sorry to hear that you're experiencing login issues. We‘ll assist you in resolving this matter. Typically, logging into our website only requires your email address and password, without any additional information. Even if your password is correct, the issue might arise if your browser has inadvertently saved an incorrect password.
We recommend clicking on "lost your password" on the login interface to reset your password. It only takes a few minutes, and you should be able to log in successfully afterward. If the problem persists, please don't hesitate to contact us at support@jmbricklayer.com for further assistance.

Rated 1 out of 5 stars

So many missing pieces.……..,

So many missing pieces and need to wait for a long time to receive the replacement!
Just recd the pieces on 21/11 They sent me a free gift as compensation also give me a 25% discount coupon. Very good after sales customer service !

28 October 2023
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Reply from JMBricklayer

We got your two replacement requests on the 15th, both during and after office hours. As a result, we processed them on both the 15th afternoon and the following day, the 16th. However, the needed parts were available after office hours on the 17th. Unfortunately, we're not around on weekends, which we know made the wait for your replacement a bit tough.
To speed things up, we've got SF Express on the case, expected within one day. Within one hour, our support team will contact you with sending photos of the parts and the tracking number. We're truly sorry for any hassle this has caused and will offer you a free gift!

Rated 5 out of 5 stars

great products

The parts fit well together.I havent done much so far but once I have finished I will definetly order another item to assemble. It would be nice if the larger parts were numbered

11 October 2023
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Reply from JMBricklayer

Your positive feedback is greatly appreciated, and it motivates us to continue providing you with excellent items. We will provide your feedback to our suppliers in order to bring everyone a more convenient building experience.

Rated 5 out of 5 stars

This is hands down one of the best…

This is hands down one of the best companies with amazing customer support I’ve bought multiple sets now and rarely have an issue but in the rare cases they are amazing and will make sure you have a good experience

26 September 2023
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Reply from JMBricklayer

Thank you for your kind words! Your satisfaction is our top priority, and we're here to assist you whenever you need.

Rated 4 out of 5 stars

Provides an excellent alternative to LEGO

The product was delivered in short order. The kit was mostly enjoyable to build. I like the selection of kits available.

26 September 2023
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Reply from JMBricklayer

Thank you for your positive review! We're glad you received your product quickly and enjoyed the building experience.

Rated 4 out of 5 stars

The internal sub build looks great just needs to be better designed.

The internal sub build looks great, and the sub skin makes the sub look great the instructions to build were really good except for trying to differentiate between dark Grey and Black. the reason I did not give it a 5 are some of the parts inside had a single connection point and kept falling off as I build if they connected to the bottom and the top they would have stayed in place and also putting the outer shell on is extremely difficult, I think the designers' besides making the model look good should also give more care to making the parts stable. the price was good and was worth trying your company and if they fix the sturdiness of the build I would consider buying them over LEGO but that being said I will buy more that the designs ae not offered by LEGO.

25 September 2023
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Reply from JMBricklayer

Thank you for the feedback on our submarine model. We're working to improve instructions for distinguishing between dark Grey and Black. Also, we'll contact our manufacturers to enhance part stability and ease of assembly for a better building experience to our customers. Your input helps us deliver designs that meet your expectations. We look forward to your continued support and hope you'll try more of our unique designs in the future.

Rated 1 out of 5 stars

One of the worst building blocks sets I…

One of the worst building blocks sets I have ever used. The pieces barely lock together… I would get half a step put together and it would just collapse. The instructions are very hard to follow. They were pieces that didn’t even work with the instructions, then I noticed other parts that weren’t needed that worked for what I needed. I have been building lego and other brands for a long time. This has got to be the worst waste of time I’ve come across. Stay away, especially from the mechanical spaceman.

23 September 2023
Unprompted review
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Reply from JMBricklayer

We sincerely apologize for the inconvenience caused by our products. Rest assured, we'll provide our usual satisfactory solution to our customers. However, we couldn't find any information or order details for you in the JMBricklayer website store backend. We kindly ask you to contact us via email at support@jmbricklayer.com. Your concerns will be promptly addressed, and we'll provide a solution that satisfies you.

Rated 5 out of 5 stars

Great fun!

Well made products that are comparable to the name brand. The cost can’t be beat!
Customer service is outstanding and they go above & beyond for their customers

18 August 2023
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Reply from JMBricklayer

Thank you for your fantastic feedback! We take pride in delivering high-quality items at competitive prices, and we're delighted that you've noticed the value. Our customer service team is dedicated to ensuring your satisfaction, and we're always here to go the extra mile for our customers.

Rated 5 out of 5 stars

Very helpful

Super helpful in assisting me with picking out a surprise for my sweetie, and helped me get it at the best possible price, too! The points system on the website is great, too!

3 August 2023
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Reply from JMBricklayer

Thank you so much for your kind words! It's fantastic to hear that we could assist you making a perfect purchase and you're enjoying the benefits of our points system as well.

Rated 5 out of 5 stars

The brick figure quality is amazing!!

The brick figure quality is amazing!!
And during When I consulted during delivery. responded very quickly and accurately

21 July 2023
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Reply from JMBricklayer

Thank you so much for your kind words! Our team is dedicated to providing top-notch products and excellent customer service. Enjoy your brick-building adventures!

Rated 5 out of 5 stars

Always quick to reply

Always quick to reply, have always had the answer or researched and got back to me with the answer and always friendly. Thank you

14 July 2023
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Reply from JMBricklayer

Thanks a lot for your kind words! We're thrilled to hear that you appreciate our quick responses and friendly service.

Rated 5 out of 5 stars

Astronaut

The product was sold out at amazon, so I contacted the seller and everything went fine. Customs was taken care of and the package arrived safely. Since the Astronaut is a present, I cannot give any review about the product itself yet.

12 July 2023
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Reply from JMBricklayer

When Amazon has stock available, we always use their rapid delivery service for shipping. Your positive feedback here will also be highly valued and appreciated!

Rated 5 out of 5 stars

Awesome quick service regarding…

Awesome quick service regarding following up on my split delivery.

19 July 2023
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Reply from JMBricklayer

Glad you're happy with our service! Next time, we'll make sure to provide multiple tracking numbers for split deliveries in advance, aiming for perfection!

Rated 5 out of 5 stars

Easy ordering

Easy ordering, ordered Sunday evening - arrived Monday morning. Quality so far has been excellent! No skimpy dressing - full number of cannons! amazing detail and simple surpassed my expectations for the price. Just have to develop miniatures now and not be skimpy and expensive like the "other guys".

For improvements, would like to see the ships improve the scale of the main gun decks. The way it is now, crewmen cannot stand on the gun decks - needed to be 2 rows higher to accommodate miniatures. The same with some odd spaces - which should see miniatures access it.

Fantastic Buy!

5 July 2023
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Reply from JMBricklayer

Thank you for acknowledging our brand. Our goal has always been to offer competitively priced products without compromising on quality. We value your feedback and will transparently convey your suggestions to our suppliers to further enhance the product design.

Rated 5 out of 5 stars

Love them

All was great. I’ll be getting to order more soon.

8 July 2023
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Reply from JMBricklayer

Thanks for your positive comment. We also look forward to serving you again!

Rated 4 out of 5 stars

Some are good, some are bad

The overall experience wasn't bad but it wasn't great either. First step was to place an order, which went smoothly. They give you a tracking number and then you can just await your order. The number worked but they didn't tell me that they divided my order into two packages. However, once I texted them, they were very kind to explain it to me and the other sets I had ordered had already been on the way.
The sets themselves are good. Or at least some of them. The small ones are great, we had a lot of fun building them. BUT building a house build (an ecological park) was real PAIN. The worst part was that it didn't fit well, it was sloppy and it only LOOKED good. The reason for it being sloppy is that there were no large pieces so the whole construction was wobbly and kept moving.
However, building the cakes, flowers and succulents was an amazing treat and I will be buying those again!

19 June 2023
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Reply from JMBricklayer

Thank you for your honest feedback. The reason for sending the items in two separate packages was because the cake set was unavailable at the time, so it was shipped together with another two non-electric items a few days later after the first package. We apologize for not notifying you promptly, and we will make improvements in this matter in the future.
As for the issue with the ecological building set, we have provided feedback to our partners, and they will make the necessary adjustments. If more people raise the same issue in the future, we will consider discontinuing the sale of this product.

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