JJB Sports plc Reviews 

32
TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

Had a nice visit to JJB Banbury last week.Sales girl called Mei-Lan was very helpful in finding us the right items of clothing.She was not pushy at all to get the sale and answered any questions we ha... See more

Rated 1 out of 5 stars

I purchased an item on 5th December. So far no confirmation of shipping has been received so I have attempted to contact the company twice by email. No response yet. I also tried the phone number 0844... See more

Rated 5 out of 5 stars

JJB Sports is such an aspirational sports shop! I feel inspired when shopping, it's convenient with a mobile site and a click & collect service and it's customer service is top class. They're defo my... See more

Rated 1 out of 5 stars

Order due for delivery on 26/7/12 text message and e-mail to confirm, never arrived so phoned JJB on 30/7/12 was told they would check getting delivered 31/7/12. Suprise, suprise never arrived now pho... See more

Company details

  1. Shoe Store
  2. Activewear Store
  3. Clothing Store
  4. Sportswear Store

Information provided by various external sources

JJB Sports are the one stop shop for all your sporting needs. From Sportswear, football boots, Nike and adidas trainers to tennis equipment, bags, bikes and fitness equipment. Secure online shopping and quick free delivery if you spend over £25.


Contact info

2.9

Average

TrustScore 3 out of 5

32 reviews

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No history of asking for reviews

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2.9

All reviews

(32)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought underwear which were smaller…

Bought underwear which were smaller than expected and indicated. These were unworn I only compared them to my existing underwater. Was refused a return, basically saying I am a liar. I will NOT be using JJB Sports ever again.

29 December 2023
Unprompted review
Rated 1 out of 5 stars

Shockingly bad

Shockingly bad. I made an order for next day delivery waited in and nothing so emailed them and didn’t hear back for days they then they refunded postage. Anyway about 2 weeks later I had to put a claim to PayPal for my money back. Definitely didn’t expect to have to do that with a company of this size. Will never shop online with them again.

4 August 2019
Unprompted review
Rated 3 out of 5 stars

Awsom Armani collection

Awsom Armani collection

Bought a T-Shirt Armani and iron it, destroyed it.. erghh. they should hand some info over would be helpfull like how to iron with the logos on the shirt.

2 June 2017
Unprompted review
Rated 1 out of 5 stars

Poor delivery service

In a modern and competitive market place you would expect by now this company would listen to criticism No options to expedite delivery yet advertise that delivery in 24 hours Yea right in your dreams
4 days so far I could have gone to the shop and bought the item if I wasn't housebound
Totally unacceptable and very slow

8 March 2017
Unprompted review
Rated 1 out of 5 stars

No Customer Service

I purchased an item on 5th December. So far no confirmation of shipping has been received so I have attempted to contact the company twice by email. No response yet. I also tried the phone number 0844 335 0346 and when I select the option to speak to a customer service agent, I am immediately cut off. Not very impressed as no idea if I will receive the item by Christmas and no means of finding out.

13 December 2016
Unprompted review
Rated 1 out of 5 stars

Sent shoes back for refund

Sent a pair of 5 quid Diadora trainers back for a refund via post 3 weeks ago and haven't heard anything back! Tried to phone these Cowboys back but the phone line is dead, scammers!

24 July 2016
Unprompted review
Rated 5 out of 5 stars

great

arrived to store on time. All there as expected. helpful staff , quick and efficient during collection.

23 December 2015
Unprompted review
Rated 1 out of 5 stars

Really slow delivery

Made order for stuff advertised on their website which they didn't have, paid extra for next day delivery, arrived 4 days later. Emailled to complain as I paid extra for next day delivery and was fobbed of by their customer service department. I'll never use them again and I wouldn't recommend anyone else does either.

14 September 2015
Unprompted review
Rated 1 out of 5 stars

Orders never arrive!!

Order due for delivery on 26/7/12 text message and e-mail to confirm, never arrived so phoned JJB on 30/7/12 was told they would check getting delivered 31/7/12. Suprise, suprise never arrived now phoned on 1/8/12 told will try to cancel but need to trace parcel and recieve it back before I can get my money back... I now have to trust HDML to find and return the parcel to JJB to get my money back!

1 August 2012
Unprompted review
Rated 1 out of 5 stars

Avoid!

They are as useless as their delivery partners DHNL/Yodel or whatever shite. 3 weeks I waited foe next day delivery. They failed to deliver. Emails are answered after a week.

28 July 2012
Unprompted review

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