Jimmy Choo Reviews 227

I’m extremely disappointed with my experience with Jimmy Choo customer service.

I own two pairs of their shoes and simply reached out for help identifying the correct heel tip replacement for one of my sandals. Instead of providing a straightforward answer, they asked me for excessive information — where I bought the shoes, my address, and multiple photos — making me go through unnecessary steps.

After all that effort, they ultimately refused to help me, stating they couldn’t assist because the shoes weren’t purchased directly from their website. This is a completely unreasonable and frustrating policy. I wasn’t asking for repair — just basic guidance on which heel tip to buy.

The entire process felt like a waste of time, only to be dismissed at the end. For a luxury brand, this level of customer support is unacceptable.

1 star.

For poor quality, the sole is peeling of the shoes. They are not worth the money they are asking for them.

My Jimmy Choo Nightmare — A Cautionary Tale
I splurged over $700 on a pair of Jimmy Choo sandals. Seven hundred dollars. For that kind of money, you’d expect exceptional quality, right? Wrong.
I wore them exactly ONE time, and the sole was already worn down. One wear. Let that sink in.
So I called their customer service, and that’s where the real nightmare began. For two months — TWO MONTHS — they gave me the runaround. They refused to replace the shoes. They refused a refund. Eventually, after endless calls and emails, they graciously agreed to repair them for free — even though at first they wanted to charge me for the repair of their own defective product.
Then they handed the shoes off to UPS… and UPS lost them. For a month.
After yet another month of back and forth, the shoes were finally repaired and returned. And the cherry on top? Their idea of compensation for this entire ordeal was — wait for it — a whopping 10% discount on my next purchase.
My next purchase?! There will be no next purchase. Ever.
Let me be clear: I paid luxury prices and received dollar-store customer service. Months of my time wasted, zero accountability, and an insultingly small discount as a “sorry.”
Shame on you, Jimmy Choo. Your customer service is an absolute disgrace. If this is how you treat the people who spend hundreds of dollars on your brand, you don’t deserve a single one of them.
Save your money, friends. 👎
#JimmyChoo #NeverAgain #WorthCustomerService #LuxuryFail #ShameOnYou #CustomerServiceNightmare

Ordered shoes, paid for expedited shipping and came as described. Very happy!

Very bad quality
Very bad comment with cutomer services
I will never any thing from Jimmy Choo any more

I am deeply disappointed with the level of service I received from Jimmy Choo. What should have been a simple purchase turned into weeks of wasted time, stress, and financial inconvenience. Completely unacceptable for a brand positioning itself as “luxury.”

I ordered the Curve Top Handle bag, but the parcel arrived with a completely different model inside. Instead of resolving the issue promptly, customer service repeatedly delayed communication, sent contradictory instructions, and provided no clear guidance.

Despite the mistake being fully on their side, the process took weeks, including returning the incorrect item and waiting for updates. Eventually, I was informed that the bag I had originally ordered was not available anymore… it’s something that should have been checked long before. My money was refunded only after I personally followed up multiple times.

A gesture of “-10% off your next order” does not compensate for the unprofessionalism, wasted time, currency conversion losses, and overall frustration. After this experience, I have no desire to place any future orders, even with a discount.

A luxury brand should offer impeccable service, clear communication, and responsibility for its mistakes. Unfortunately, none of that was present in my case.

Good design, bad leather!

Subject: Disappointed with Inability to Repair $1,100 Jimmy Choo Shoes

Dear Jimmy Choo Customer Service,

About six months ago, I purchased a pair of Jimmy Choo shoes for approximately $1,100. Unfortunately, my dog chewed the heel and strap. I sent them in for repair and was recently informed that there is no way to repair them.

I find this very surprising, as most premium shoe manufacturers are able to repair or restore similar damage. To hear that Jimmy Choo cannot repair a pair of shoes at this price point is extremely disappointing and undermines the confidence I’ve had in your brand.

I would appreciate it if you could review this matter again or provide any alternative repair or replacement options. Otherwise, I’ll have to reconsider future purchases and share my experience publicly to help others make informed decisions.

Thank you for your attention to this matter. I look forward to your response.

Kind regards,
Greg Gutos
609-820-8900

I can’t believe the quality and attitude from a so-called luxury brand like Jimmy Choo. I wore my £750 heeled sandals once — for less than an hour during my wedding photoshoot — and the leather on the heel literally came off just from walking on normal London pavement.

After endless emails, I was passed from one person to another for over a week, only to be told to go to the Bond Street store, where they offered to “kindly” repair them at my own expense. What a joke.

If this is how Jimmy Choo stands behind their products, then the brand has truly lost its meaning. Poor quality, zero accountability, and customer service that couldn’t care less.
Never again! Shame on them!

Absolutely shocking awful customer service
Ongoing situation with a pair of £695 gold wedges that after wearing for one day I developed blisters
The wedge heel is already coming apart
Literally worn one whole day
I purchased from flannels for £495
Jimmy choo won’t exchange for a new pair despite faulty and unwearable
They offered to stretch but they are a great fit despite the plastic causing damage to skin
This has been going on for months
I can’t exchange for same and the refund won’t enable another purchase
Never again

Absolutely AWFUL customer service. My sneakers were sent back to the manufacturer be assess because of an ongoing issue.
Customer service appears to be unable to coordinate anything. They have no idea when their business is open or closed which means FedEx CANNOT deliver. FedEx can’t deliver to a CLOSED BUSINESS. I am now almost 3 months without my sneakers. All customer service keep saying is thank you for your patience. Well I have lost my patience with such incompetence. Perhaps at this point going down the legal route might be best. STILL WAITING FOR MY SNEAKERS TO BE RETURNED!!!
I am so annoyed and disappointed with Jimmy Choo I have returned and cancelled an order placed for JIMMY CHOO Brooklyn Ankle Boots.

I bought a cross body bag and the shoulders strap made my dress damaged, I sent them an email and they told me they cant do anything then they recommend avoiding wearing the bag across your dress and do nothing to help to solve problem. How can you buy a cross body bag and avoiding wearing it across your dress.

I was very disappointed with the service at the Jimmy Choo store in Le Vallée Val d Europe store. I love Jimmy Choo shoes and they suit my foot and find them very comfortable so to have had such a horrible racist experience is very disappointing. I sent a complain to customer service on the 1st of August and was assured that the complaint was passed to the store and I will get an apology but still waiting details below:

Sokhna (Jimmy Choo)
5 Aug 2025, 19:44 BST

Dear Mrs. Cheeseman,

Thank you so much for the clarification and confirmation.

Please note, our team at the Jimmy Choo La Vallée village will be reaching out to you promptly to resolve this matter.

Once again, I apologize for the inconvenience you've encountered and thank you for your patience and understanding.

Should you have any further queries, please let me know.
Kind regards,
Sokhna

Jimmy Choo Customer Services
0808 196 1939

Emma Cheeseman
5 Aug 2025, 08:57 BST

Good morning Sokhna

Yes it is the La Vallée village store my receipt shows 28/07/25 at 11:55.

Note: the young lady that saved me was lovely and did a good job. It was a different assistant putting away shoes that was rude to us.

Mrs Cheeseman
Sent from my iPhone

Sokhna (Jimmy Choo)
4 Aug 2025, 21:30 BST

Dear Mrs. Cheeseman,

I hope this email finds you well.

Can you please confirm if you are referring to our Jimmy Choo LA VALLÉE VILLAGE store?

I look forward to your kind reply.
Kind regards,
Sokhna

Jimmy Choo Customer Services
0808 196 1939

Sokhna (Jimmy Choo)
4 Aug 2025, 17:41 BST

Dear Mrs. Cheeseman,

Thank you for reaching out to share your experience.

I am truly sorry to hear about the incident you and your daughter encountered during your visit to our Val d’Europe boutique. Please be assured that your concerns have been taken very seriously and have been formally escalated to our corporate team for immediate review.

At Jimmy Choo, we strive to provide an inclusive and respectful environment for all of our clients, and I deeply regret that your experience did not reflect those values. I understand how upsetting this must have been, particularly for your daughter, and I sincerely apologise for the distress caused.

We are currently reviewing the matter internally and will be in touch with further updates as soon as possible.

Thank you again for bringing this to our attention, and please don’t hesitate to reach out if you have any further questions or information to share.
Kind regards,
Sokhna

Jimmy Choo Customer Services

Emma Cheeseman
1 Aug 2025, 19:27 BST

I would like to raise a complaint on the rudeness of one of your shop assistants in the Val d Europe Vallee shop. I was being served by a very lovely young lady who was very helpful whilst my 11 yr old daughter sat by the sofa with an empty water bottle. She was fiddling with the bottle cup and accidentally put the cap on the Sofa. Upon which this rude French lady shouted at my daughter and gave her a fright she was so nervous just wanted to get out of the shop and didn’t want me to complain. I was in the shop and bought a pair of shoes for £600+ to have a racist French white lady speak to my mixed daughter like that and treat me who is black like trash is not acceptable and I will be making a formal complaint on trust pilot.

Shoes don’t last, just out of warranty and I had to pay the fee, leather strap snapped and shoes were hardly worn!!

The pair I received looked beautiful, but the stitching was uneven and the sole started to peel after just one wear — on my wedding day! They were also extremely uncomfortable, even though I ordered my usual size. I reached out to customer service and got no response. Definitely not worth the price. I expected much better quality and support from a brand at this level.

We visited the Bond Street store in London. It is a small store but the staff were very organised and pleasant. There is not enough seating for customers trying shoes whilst making choices and the some of the clients that were waiting to be served were very rude which I just could not handle and had to leave. (I could not believe how they spoke to staff and had to leave before I said something. I was always told to treat people how you would like to be treated). More seating could have removed this problem. The store was very clean and the staff were doing their very best with what little room they had. A disappointing experience - I much prefer Harvey Nichols store for my purchases.

Hello Friends jimmy choo which we think a brand with luxury and comfort but you are wrong because few years back I bought a pair of jimmy choo vlad espradille i think they were in 600 usd or 60000 indian rupee they are looking gorgeous when I first look and that time I plan to buy this pair when I use this after three years the sole was totaly cracked like cheap quality shoes then I feel sad why I bought this then I contact jimmy choo customer care team after to contact with team they totaly ignored me they said we can not hep you regarding this we can not do anything that’s why I am reviewing this to save other from jimmy choo low quality product please think 100 times before to buy otherwise you will be getting sad after to buy this product please help others

Jimmy Choo Gentleman Beautydüfte sind fantastisch.

Not sure you want to pay the money that you pay for Jimmy Choo heels
I have worn mine twice and the sole has completely torn off

Cheaply made over expensive. I've purchased 2 now and the arms snapped off. Cheap and flimsy.

Can't even respond to me! Disgraceful.