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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are thrilled with the product, consistently praising the quality and comfort of the wellies, especially for those with wider feet and calves. Many people appreciate the excellent fit, noting that these are often the first wellies they've found that accommodate their specific needs. The delivery service is frequently highlighted as prompt and efficient, with many consumers receiving their orders quickly. However, some customers also noted issues with their orders, including receiving the wrong size or item. A few other people also felt that the durability of the wellies was a concern, with some experiencing splits or leaks after a relatively short period of use. Additionally, some reviewers mentioned experiencing difficulties with delivery, including instances where orders were not received.

What people talk about most

Product

Customers had positive experiences with the product, particularly praising the comfort and fit of the... See more

Quality

Clients share positive opinions on quality, with many praising the comfort and fit of the wellies, especially... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the super fast and timely... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the easy ordering process, quick... See more

Based on these reviews

Rated 5 out of 5 stars

I have received a great pair of raspberry wellies! From Jileon. Thrilled with colour, fit and quality! Would highly recommend this company, customer service was very good and changed size of sock... See more

Rated 5 out of 5 stars

Excellent customer service, delivery and quality. I ordered on the web site and ended up with the wrong size. Very easy to return and correct size posted. All very efficient. Excellent product andfits... See more

Rated 5 out of 5 stars

These are just the best wellies - comfy, so easy to get my wide feet and arthritic ankles into and the colour is just fab and much admired. I've had toasty warm feet despite the weather being cold an... See more

Rated 5 out of 5 stars

Excellent customer service. These are the best wellies I have had they fit perfectly. I took the quiz after always struggling to find wellies that fit. They arrived promptly and fitted. So pleased... See more


Company details

  1. Shoe Store

Written by the company

Specialists in wide fitting wellington boots. Manufacture unique wellies that are wide in calf, foot and ankle. With over 18 years experience and over 200,000 pairs of happy feet, we are the UK's #1 wide calf welly specialist.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

These are just the best wellies

These are just the best wellies - comfy, so easy to get my wide feet and arthritic ankles into and the colour is just fab and much admired. I've had toasty warm feet despite the weather being cold and have really enjoyed wearing them and knowing I can wander through puddles, walk through mud etc and feel comfortable and confident in doing so.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect!

I've never found comfortable wellies before. I measured my calves and was worried that even these wellies would be too small.
They arrived quickly and I was so delighted to find that not only do they fit with my trousers tucked in but also with my thick Welly socks and they are not fastened on the very last buckle!
They are so comfy and they look amazing. I can't wait to go puddle jumping and put them to the ultimate test when I'm cleaning out ditches.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect
I've always struggled finding Wellingtons to fit my calfs due to a lot of sport! I'm now in my sixties and these are perfect, I wish I could have had some years ago. There is plenty of room, including the ankles so slipping on is easy, very good quality boots, I highly recommend

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Boots

These boots are perfect. They fit really well and easy to slip on. I would struggle if I went for my normal size (9). I can wear a pair of thick socks with them. I have been looking for a pair of boots for working in the garden, these boots are perfect for me.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

A small, but significant win for a large, disabled lady!


I bought a pair of beautiful purple wellies. It was a bit of a gamble because I have a prosthetic leg with no moving ankle joint, so I was really worried that I wouldn’t be able get the wellies on properly. I needn’t have worried because not only can I get them on, but I can get them on quite easily and without having to use a shoehorn. The roomy calf design expands so well, that I could slide my foot almost to the bottom and then only needed to apply a small amount of pressure to get the foot fully in. I am thrilled! I didn’t think I’d ever be able to get a proper pair of wellies on again and now I am looking forward to giving them a bit of a workout in my local woods and when I next go on holiday.

Choosing footwear as an amputee is pretty limited, and the range of suitable footwear is often incredibly dull. I’m chuffed to bits to be able to find fun, funky wellies that make me smile (and keep my feet dry….nowt worse than a rusty foot!)

28 February 2026
Unprompted review
Rated 5 out of 5 stars

First Class Customer Service

I bought a pair of Jileon Wellies last year.
Unfortunatly, i noticed a split in them after about 3 months.
I emailed the help desk and Molly was on the case in less then an hour.
Replaced, on the spot, tracking number for postal postage sent.
No Hassle, would I recommend them. ABSOLUTLEY I WOULD 100%

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Relief!!!

I was worried for no reason the company have responded immediately and the pair I ordered were out of stock(pre-order)

I’ve called and they’ve literally changed the boot order to one in stock for me and sending out next day.

Thankyou so much for reassuring me and quickly resolving the issue ! Highly appreciated

22 February 2026
Unprompted review
Rated 5 out of 5 stars

I have received a great pair of…raspberry coloured comfy wellies!

I have received a great pair of raspberry wellies! From Jileon. Thrilled with colour, fit and quality!
Would highly recommend this company, customer service was very good and changed size of socks I had ordered in error. Never had wellies before and now i have no wet shoes. I will now look for another pair of tall ones. Thank you from a cool Grandmother, Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿☔️❄️

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Don't hesitate,they are BRILLIANT

Don't hesitate,they are BRILLIANT! absolutely love them, SOOO comfortable! I have never had a pair of wellies before as they were always so uncomfortable ( wide calves) but decided to take the plunge after seeing adverts and really wish I had found you earlier. Super fast delivery, great customer service and a wonderful product at a great price - what's not to like! I will be back.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Jileon Wellies - fab!

I ordered a pair of the half length wellies in blue with yellow trim. They’re great, really comfy, keep my feet dry and jeans clean! The colour is great, just as shown on website.
I also ordered a pair of insoles for a pair of ankle wellies I bought last year which were a bit big. I had tried other insoles, but they tended to crinkle and fold. These are excellent, again really comfortable. The boots are great now.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Never received

Never received the wellies I’ve had a email how to care for wellies paid the money over 10 days ago and have received nothing ..
When I say nothing I mean nothing about delivery and nothing about possible delivery to be fair I’m sure the boots are very good if you receive them but alas they’ve had the money and decided not to deliver I’m in the process of trying to get a refund but I doubt I will see that ..
I would avoid as there seems to be something not correct with delivery especially as they have your money and don’t deliver

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service so far….

I ordered with ease on their website and delivery was quick…I have received my wellies and I have to say..wow!! ….I have truly been struggling with wellies and boots for so long ..I have a high instep and have always struggled to get my foot past the ankle in a boot or wellie etc but since I have also put on a fair bit of weight these last 2 years my struggle has been even greater as my calves have become much wider too..so trying to find anything that would fit me was nigh impossible…but these wellies I have just received from them?..Amazing!!! …To be able to slip my foot in so easily without huffing and puffing and wiggling my ankles so that I can get my instep around the bend past the ankle bit is such a relief!!!…My heel just slips slightly up and down as I walk in them which makes them feel a tad too big..but I think that’s because I’m not used to them .. but I think also the socks I’ve now ordered from them will make them feel even more comfortable than they already are and will keep my feet warm too. I’m so glad I found them on the internet. I also have to thank them for refunding the postage for the socks to me as I’d forgotten to put these in with my original order for the wellies..meaning a 2nd lot of postage ..now that’s fab customer service too as I hadn’t asked them to do that!..so that was very kind thing for them to do . I would certainly recommend Jileon to my friends … (can’t wait for my socks to arrive so I can try them on with the wellies ..I have yet to wear them but…I show dogs and a lot of the shows are on fields which often this time of year are cold and quite muddy places at times…so pleased I have these now !)

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, delivery and quality. I ordered on the web site and ended up with the wrong size. Very easy to return and correct size posted. All very efficient. Excellent product andfits well. First wellies for toyearswhich fit and are so easy to put on. Five stars

19 December 2025
Unprompted review
Rated 2 out of 5 stars

Tight fitting, painful & no contact

After weeks of deliberating, I finally decided to order myself some wellies and I was so excited, so excited I almost couldn’t sleep.

I carefully studied the website and the size charts. I would have preferred to get the “half wellies” but the measurement according to the size chart was just 41cm - unfortunately, my legs are a lot bigger than that. I did reach out to ask the sizing of the full length wellies in this particular area, unfortunately heard nothing back. It’s a busy time of year, I get that. I also seemed to get automated emails asking if I was still interested (before ordering), I replied to them and no response.

I decided to throw caution to the wind and order anyway. The leg measurements claim to be up to 57cm and this seems good for my legs. I’ve seen people unboxing their wellies with seemingly larger legs than mine so felt confident that they’d fit. I sized up a shoe size even though information online points towards “our sizes run big”. The ordering process was straight forward and they were dispatched on the next working business day and arrived the day after that.

I was really, really hoping that finally I’d have some wellies that fit my lipedema legs and technically, I do. They just HURT. To be clear, in the upper calf area they’re fine, plenty big enough. My issues are the lower calf / leg area. I don’t know why, I’ve tried to contact them (by phone this time), still no contact.
The left leg pinches in above my ankle, the boot kinks and it is quite painful. It’s a really tight fit for my feet and ankles despite being the “wide foot, wide leg” version of wellies. I’ve decided to keep them - they seem to be the only wellies that will fit and I am hoping they ‘wear in’ and become less painful in time.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent choice

At last a perfect pair of stylish wellies for my chunky legs. I haven’t been able to get wellies for years till I chanced upon Jileon! I bought a size bigger than my usual because up here in the Scottish Highlands I need a thick pair of socks in the winter. They were delivered quickly and were in a wellie bag. So cute. I chose the black to go with everything but now I know how good they are, strong grip, I might treat myself to the raspberry colour. Rains lashing here today so I’m away out for a splash!

31 October 2025
Unprompted review
Rated 1 out of 5 stars

DON’T WASTE YOUR MONEY!

Last July (14months ago)I bought two pairs of wellies thinking they’d last.
But one pair has already split on BOTH feet at the seams on the side. This is clearly a weakness.
When I contacted Jileon, I was only offered a 30% discount on another set of boots instead of a replacement.
They said a 1 yr warranty is all that is offered and they deem this reasonable. I’m not spending any more money on unreasonably priced boots that last ome season. I may as well spend a tenner on cheap boots from Amazon each year.

17 October 2025
Unprompted review
Jileon logo

Reply from Jileon

We are very sorry that you had an issue with the boots, which is unusual. We do offer a 1 year no quibble warranty which is the longest in the industry, but as these were outside of that period, we were not able to replace them for you and offered an extra discount as a goodwill gesture. We apologise again that the boots did not last longer.

Rated 5 out of 5 stars

Ms. HAPPY FEET

Omg, this are the most comfortable boots. I haven't have rain boots in years, because here in the USA wide width are hard to find. This are not just gorgeous and stylish, but very comfortable. Thank you, Thank you 🤗 I'm in love with them 💖
Ms. Happy feet 💃💝

16 October 2025
Unprompted review

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