Bought a few dresses online for various occasions over the summer. There has been a bit of back and forth swopping sizes etc and one was slightly torn. The whatsapp message system has worked in the pa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased something on line to be picked up at my local store - a week later I have had no update on dispatch. There is no customer service telephone, and the 'customer experience' chat (which says... See more
Company replied
Visited Bristol store looking for a holiday dress. A gentleman was serving and was very helpful. Showed me several options and gave me great style ideas . He had fab product knowledge and great flair... See more
Company replied
I really enjoyed my experience at the Jigsaw store on George Street in Richmond. There was a great selection of dresses to choose from, and I eventually found the perfect black dress for me. The... See more
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Company details
Written by the company
Jigsaw was founded by John Robinson in 1970 on the principal of bringing elevated design to the British High Street. Inspired by trips to Japan and designers such as Yohji Yamamoto, Comme de Garcon and Issey Mikaye, John brought the concept of Japanese design to London adding a unique British eccentric twist. He opened iconic stores, offering cutting-edge unique collections and pioneered the concept of bringing a luxury store environment to local High Streets. 50 years on Jigsaw is still known for collaborating with renowned architects, upcoming photographers and artisan mills, makers and creators to create the finest quality collections.
Contact info
Kew Studios, 159 Mortlake Road, TW9 4AW, Kew, United Kingdom
- enquiries@jigsaw-uk.co.uk
- www.jigsaw-online.com
3.3
Average
967 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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Another great experience in Jigsaw…
Another great experience in Jigsaw Milton Keynes. Looking for some holiday clothes & could’ve easily made a mistake but thanks to Carolyn’s honesty and advice, I tried something different that she’d suggested & I bought a dress that I feel more comfortable in and will wear loads. I always shop in the MK shop because they give you time and make shopping a lovely experience. You don’t get that kind of service when the brand is in a department store. They’re a great team, thanks again Carolyn.
25 July 2026
Unprompted review
Reply from Jigsaw
Dear Erika,
Thank you so much for taking the time to share your wonderful feedback.
We’re absolutely delighted to hear about another great experience in our Milton Keynes store. Carolyn will be thrilled to know that her honest advice and thoughtful styling recommendations helped you find a dress that you feel comfortable and confident wearing.
Creating an enjoyable and relaxed shopping experience is something the whole team takes great pride in, and your kind words are a fantastic recognition of their hard work and dedication.
Thank you once again for your lovely review and your continued loyalty to Jigsaw. We look forward to welcoming you back to the Milton Keynes store again soon.
Warm regards,
James
Customer Experience Manager
Jigsaw
Silk blouse received stained/crumpled - no total refund offered - beware!
I purchased a silk blouse online in the sale. It arrived badly packaged and crumpled. When I started to iron the front I discovered that it had stains on it and also on the sleeves. I had taken the ticket off before ironing but did not throw it away. I complained straightaway to Jigsaw and they have taken 5 weeks to come up with a reply, having said they lost the correspondence which fortunately I kept (!) and are only offering me a voucher not a refund for what was faulty goods!! They haven't even seen the shirt, only asked me to send photos, which I did. I have bought many items from Jigsaw and had things bought for me at Jigsaw so this is VERY disappointing and UNSATISFACTORY.
25 July 2026
Unprompted review
Reply from Jigsaw
Dear Barbara,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are disappointed with your experience.
Meg has been looking after your case and has carefully reviewed the photographs you provided. Based on the images received, we have been unable to identify a manufacturing fault with the blouse.
We do appreciate that you contacted us as soon as you noticed your concerns. However, as the tags had already been removed before the issue was reported, we are unfortunately unable to accept the item back for a full refund under our returns policy. Had the tags remained attached, we would have been able to arrange for the blouse to be returned for inspection and, if appropriate, process a full refund.
We appreciate that this is not the outcome you were hoping for, which is why we have offered a goodwill voucher as a gesture of goodwill. While we understand this may not fully meet your expectations, it reflects the information available to us following our assessment.
We sincerely apologise for the delay in resolving your case and for the frustration this has caused. We value your loyalty to Jigsaw and are sorry that this experience has not reflected the high standards we aim to provide.
Kind regards,
James
Customer Experience Manager
I bought Linen Drawstring Maxi Skirt
I bought Linen Drawstring Maxi Skirt, Green, and I love love love it
19 July 2026
Unprompted review
Reply from Jigsaw
Dear Iris,
Thank you so much for taking the time to share your lovely feedback.
We're absolutely delighted to hear that you're loving your Linen Drawstring Maxi Skirt in Green!
Thank you again for your kind words, and we look forward to welcoming you back soon.
Warm regards,
James
Customer Experience Manager
Jigsaw
I love shopping at the Ilkley store
I love shopping at the Ilkley store. When I'm lacking inspiration and want something that I will love for years I go. The team are so helpful and patient helping me find the right combination for a well put together outfit.
24 July 2026
Unprompted review
Reply from Jigsaw
Dear Catherine,
Thank you so much for your wonderful review.
We're delighted to hear that you enjoy shopping at our Ilkley store and that it's your go-to destination when you're looking for timeless pieces you'll love for years to come.
Thank you once again for your continued support of Jigsaw. We look forward to welcoming you back to the Ilkley store very soon.
Warm regards,
James
Customer Experience Manager
Jigsaw
What has happened to Jigsaw online?
What has happened to Jigsaw online?? Truly appauling service. I have been a jigsaw customer for 30 plus years. For some reason their online service is now shocking. My last few orders have been incomplete and I have been fully charged for items not received. Returned tracked items have not been acknowleged or refunded. In all instances, I have had to call Edinburghs shop to sort it out because the only way to get in touch with online is via a useless AI chatbot. They don’t reply to emails and they don’t reply to Whatsapp. Many thanks to June and her team in Edinburgh for sorting out the messes made by online. What a shame online services are ruining the reputation of Jigsaw. Sort it out!
23 July 2026
Unprompted review
Reply from Jigsaw
Dear Julie,
Thank you for taking the time to share your feedback, and I am truly sorry to hear about your recent experiences.
As a loyal Jigsaw customer of over 30 years, it is particularly disappointing to read that we have let you down. During our busiest periods, stock availability can change very quickly, and on occasion items can unfortunately become unavailable after an order has been placed. However, I completely appreciate that this, along with the delays you experienced with your return and the difficulty contacting our Customer Experience team, has been incredibly frustrating.
I'm also sorry that our digital contact channels did not provide the support you expected. We know how important it is to be able to speak with someone when you need help, and I appreciate your honest feedback.
I would like to extend my thanks to June and the team at our Edinburgh store for stepping in to assist you. I'll be sure to pass on your kind words to them.
If you still need any support with your orders or returns, I would be more than happy to help personally. If you reply with your order details, I can arrange a call with you and ensure everything is resolved as quickly as possible.
Thank you again for your continued loyalty and for taking the time to let us know where we've fallen short. Feedback like yours helps us improve, and I hope we have the opportunity to restore your confidence in Jigsaw.
Warm regards,
James
Customer Experience Manager
Jigsaw
Jigsaw Richmond 👌🏻
Hi,I bought a nice short and a shirt from jigsaw Richmond and Elena was so helpful in finding me the right size..
thank you for this experience. I’m grateful.
22 July 2026
Unprompted review
Reply from Jigsaw
Dear Berfu,
Thank you so much for taking the time to share your lovely feedback.
We're delighted to hear you had such a positive experience in our Richmond store and that Elena was able to help you find the perfect sizes. I'll be sure to pass your kind words on to her, they'll mean a great deal.
We hope you enjoy your new shirt and shorts, and we look forward to welcoming you back to Jigsaw again soon.
Customer Experience Agent - Abigail
Faulty trousers
Faulty trousers - it’s so difficult to speak to a human; I went through a chat bot, then got an agent, then had to send images, then was asked to return the item wait for a refund before re-ordering the same item again. They would not send an exchange meaning my anxiety was the item in question could’ve sold out by the time I got a refund. I was then promised an immediate pick up (the following day) and told a time slot would be provided. I was then told that once the parcel had been collected, I would receive an immediate refund. I was given a time slot just before midday (meaning I’d waited in the house all morning) with the two hour period between 1pm - 3pm I short, I waited in all day and no one arrived with no communication to boot. The responses since then have been terrible. You have to go through the chat bot yet again, then wait 48 hours for someone to get back. The quality of jigsaw clothing has diminished over the years, the quality of customer services is even worse. I’ve took another day off work to wait for a collection for this parcel. My new item has arrived and I’m still over £100 out of pocket. Jigsaw is not the company it used to be.
16 July 2026
Unprompted review
Reply from Jigsaw
Dear Angela,
Thank you for taking the time to share your feedback, and we're very sorry to hear about your experience.
Firstly, we'd like to sincerely apologise that Yodel did not collect your parcel as arranged. We completely understand how frustrating it is to take time out of your day to wait for a collection that never happens, particularly after already going through several steps to resolve the issue.
We're also sorry that you found it difficult to get in touch with us. While we offer a number of contact channels, you can also reply directly to your existing support email using your open query number. This will ensure your message goes straight to the team already handling your case, which is often the quickest way for us to respond and provide updates.
If you're happy to do so, could you please provide your order number? I'll personally review your case and make sure you're updated as soon as possible. We appreciate that you're currently out of pocket and want to do everything we can to bring this matter to a prompt resolution.
Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Jigsaw.
Kind regards,
James
Customer Experience Manager
UPDATE:
I have spoken to the Agent that has been looking after you, and they will make contact with you again. As soon as we have the item or see that its on its way, of course we will issue you the refund as agreed.
Above & Beyond
I came into the shop on Saturday & was greeted by the vivacious Bryan.
He not only made me feel very welcome, but went above & beyond to assist me with my purchase.
I had an amazing experience & will be returning when I’m next in Bristol.
18 July 2026
Unprompted review
Reply from Jigsaw
Hi Sharon,
Thank you so much for your wonderful review! We're delighted to hear that Bryan made you feel so welcome and went above and beyond to help with your purchase. We'll be sure to pass along your kind words, they'll mean a lot to him.
We're thrilled you had such an amazing experience, and we can't wait to welcome you back the next time you're in Bristol. Safe travels, and see you again soon!
Customer Service Experience Agent - Abigail
Had a great experience with Rachel and…
Had a great experience with Rachel and Gussie in your Lewes store yesterday. Friendly, helpful and clearly enjoying their work. Really pleased with the white linen top.
15 July 2026
Unprompted review
Reply from Jigsaw
Hi Ms D Cremin,
Thank you for your lovely review! We're so pleased to hear you had a great experience with Rachel and Gussie in our Lewes store. It's wonderful to know they were friendly, helpful, and made your visit such an enjoyable one, we'll be sure to pass on your kind words to them.
We're also delighted you're pleased with your white linen top, and we hope you enjoy wearing it. We look forward to welcoming you back to Lewes again soon!
Customer Service Experience - Abigail
Fabulous service at Nottingham store
Natasha and Debra were both extremely helpful, approachable and enthusiastic. There is a clear passion for the brand which made my shopping trip easy and relaxing.
I’d been online to see what I wanted, checked store stock and my local store had my size so it was a smooth purchase. Love my new top.
15 July 2026
Unprompted review
Reply from Jigsaw
Hi Ming,
Thank you so much for taking the time to share your lovely feedback.
We're delighted to hear that Natasha and Debra made your shopping experience so easy and enjoyable. They'll be thrilled to know that their helpful, approachable service and enthusiasm for the brand made such a positive impression.
It's also great to hear that checking stock online made your visit straightforward and that you found exactly what you were looking for.
We hope you love wearing your new top, and we look forward to welcoming you back to Jigsaw again soon!
Customer Experience Agent - Abigail
Rachel in the Lewes store was a great…
Rachel in the Lewes store was a great help, very pleased with my purchase, Thank you!
15 July 2026
Unprompted review
Reply from Jigsaw
Hi A Smith,
Thank you so much for taking the time to leave such thoughtful feedback.
We're delighted to hear that Rachel in our Lewes store was such a great help and that you're so pleased with your purchase. It's wonderful to know she created a professional yet relaxed shopping experience, reflecting the creative softness, free-spirited undertone, and warm confidence that we strive for as a brand.
We'll be sure to pass your kind comments on to Rachel, they'll mean a great deal to her.
We hope you enjoy wearing your new purchase and look forward to welcoming you back to Jigsaw again soon.
Customer Experience Agent - Abigail
Tempted into the Marlborough branch by…
Tempted into the Marlborough branch by a very lovely dress in the store window - and ended up buying it! Sleeveless cotton maxi dress in brown - looks stunning on and is perfect for our current string of heatwaves. Great to be able to shop in store and check the size, feel and hang of the dress. Shout out to the very helpful assistant Amber who was in hand to check size and fit. Thank you for a lovely shopping experience.
15 July 2026
Unprompted review
Reply from Jigsaw
Hi Cathy,
Thank you so much for your wonderful feedback.
We're delighted to hear that our Marlborough store window caught your eye and that you found the perfect dress. It sounds like the sleeveless cotton maxi dress was an excellent choice for the recent warm weather, and we're so pleased you're enjoying it.
It's also lovely to hear that shopping in store gave you the opportunity to see the fit, feel, and drape of the dress before making your decision. We'll be sure to pass your kind words on to Amber, who will be delighted to know that her helpful service contributed to such a positive experience.
Thank you again for taking the time to share your comments. We hope you enjoy wearing your new dress and look forward to welcoming you back to Jigsaw again soon.
Customer Experience Agent - Abigail
Superb customer service
Needed a dress for a wedding but feeling very insecure about my choices! It was also very hot. Chantal in the Bellevue Road shop was so helpful to me, picking out options, talking me through sizes, helping with buttons and positioning fans. I’d been dreading the pressure of needing to find something and Chantal was kind and reassuring throughout. Felt like having my own personal shopper for the morning. To top it all she raced down the road to deliver me the sunglasses I’d left behind in the changing room. Superb customer service all round, and I’m even looking forward to wearing the dress!
15 July 2026
Unprompted review
Reply from Jigsaw
Hi Clea,
Thank you so much for taking the time to share such a lovely review.
We're absolutely delighted to hear about your experience with Chantal in our Bellevue Road store. Finding the perfect outfit for a special occasion can sometimes feel overwhelming, so it's wonderful to know that Chantal made the experience feel relaxed, enjoyable, and supportive.
We'll be sure to pass on your kind words to her. From helping you find the right styles and sizes to making sure you were comfortable in the heat and even running after you with your forgotten sunglasses, she truly went above and beyond. We're so pleased she made such a positive difference to your visit.
We're thrilled that you found a dress you feel excited to wear, and we hope you have a fantastic time at the wedding.
Thank you again for your wonderful feedback. We look forward to welcoming you back to Jigsaw again soon.
Customer Experience Agent - Abigail
Online order - awful experience
I was trying to order one specific pair of trousers three times. Twice my order was cancelled, once I received the size which I haven’t ordered. On the top of that, I have to pay postage cost for the wrongly sent item. Absolutely awful experience.
14 July 2026
Unprompted review
Reply from Jigsaw
Dear Anna,
Thank you for taking the time to share your feedback. I'm very sorry to hear about your experience.
I completely understand how disappointing it must have been to have two orders cancelled and then receive the incorrect size on your third order. While we do everything we can to fulfil every order, occasionally stock availability can change during processing.
I'm very sorry that we sent you the wrong item.
All of our returns are free via Reveni, our online returns partner. If you've had to pay to return the incorrect item, please get in touch with our Customer Experience team and provide your order number. We'll be happy to look into this for you and arrange a refund of the delivery charge.
We'd really appreciate the opportunity to investigate this further and help put things right.
Kind Regards,
Meg
Jigsaw Customer Experience
Five Star service in Edinburgh.
Visited the lovely Jigsaw boutique in Edinburgh.
It’s a beautiful shop with the collections well displayed.
What made the visit extra special was the first rate customer service from manager June and stylist, Ina, whose expert advice and guidance enabled me to find the perfect dress!
11 July 2026
Unprompted review
Reply from Jigsaw
Dear Jane,
Thank you so much for taking the time to share your lovely feedback.
We're delighted to hear that you enjoyed your visit to our Edinburgh boutique and that you found the store beautiful and our collections well displayed.
It's especially wonderful to hear that June and Ina made your experience so memorable. We'll be sure to pass on your kind words to them and their manager. I'm sure they'll be thrilled to know that their expert advice and attentive service helped you find the perfect dress.
Thank you again for your thoughtful comments. We truly appreciate your support and hope to welcome you back to our Edinburgh boutique again soon.
Customer Experience Care Agent - Abigail
Had the most amazing experience at…
Had the most amazing experience at Edinburgh branch, Nataliia was exceptionally helpful. Thank you !
4 July 2026
Unprompted review
Reply from Jigsaw
Dear Mrs Hutchison,
Thank you so much for taking the time to share your lovely feedback.
We're delighted to hear that you had such an amazing experience in our Edinburgh branch and that Nataliia provided such exceptional service. I'll be sure to pass your kind comments on to her and the store manager, they'll be thrilled to hear how much her help was appreciated.
Thank you again for your kind words. We really appreciate your support and look forward to welcoming you back to the Edinburgh store again soon.
Customer Experience Agent - Abigail
Visited the Beverley store on Saturday
Visited the Beverley store on Saturday, Caroline was lovely, very helpful and helped me to find the right style dress for me. Can’t wait to wear it. Thank you
11 July 2026
Unprompted review
Reply from Jigsaw
Dear Customer,
Thank you so much for taking the time to share your lovely feedback.
We're delighted to hear that you had such a positive experience in our Beverley store and that Caroline was so helpful in finding the perfect dress for you. It's wonderful to know she was able to help you choose a style that you love.
I'll be sure to pass your kind comments on to Caroline and the store manager, they'll be delighted to hear your feedback.
We hope you enjoy wearing your new dress, and we look forward to welcoming you back to the Beverley store again soon.
Customer Experience Agent - Abigail
EDINBURGH Simply The Best
I’ve shopped the boutiques of Paris, Rome,London, but no retailer makes me more welcome, special, and carefully individually looked after than the Staff of Jigsaw Edinburgh. I am always excited to see what June and her fabulous artistic knowledgeable team will put together for me. June, Rebecca, Inna, Debbie,and Gaynor are simply the VERY BEST.
11 July 2026
Unprompted review
Reply from Jigsaw
Dear Geraldine,
Thank you so much for your incredibly kind and thoughtful feedback.
We're absolutely delighted to hear that your experiences with our Edinburgh boutique have been so memorable. To be compared so favourably with boutiques in Paris, Rome, and London is a wonderful compliment, and we're truly grateful that you took the time to share it.
It's especially lovely to hear how welcomed and cared for you feel by June and the team. We'll be sure to pass your wonderful comments on to June, Rebecca, Inna, Debbie, and Gaynor, as well as their store manager. They will be thrilled to know that their expertise, creativity, and personal service have made such a lasting impression and that they continue to make every visit a special one for you.
Thank you again for your continued support. We look forward to welcoming you back to the Edinburgh boutique very soon.
Customer Experience Agent - Abigail
Visited the Marlow store with my friend…
Visited the Marlow store with my friend who was over from Australia, we were both really impressed with the customer service. Both Renatta and Laura were so friendly and helpful. Renatta took the time to search the website to find what i was looking for and helped me order. We even went back the next day and bought more! Excellent. Thanks.
7 July 2026
Unprompted review
Reply from Jigsaw
Dear Customer,
Thank you so much for taking the time to share your lovely feedback.
We're delighted to hear that you and your friend from Australia had such a wonderful experience in our Marlow store. It's fantastic to know that Renatta and Laura provided such friendly and helpful service throughout your visit.
We're especially pleased to hear that Renatta took the time to search our website and help you order exactly what you were looking for. Going the extra mile to ensure our customers find the perfect items is something we pride ourselves on.
The fact that you enjoyed your experience so much that you came back the very next day and bought even more is the biggest compliment we could receive!
We'll be sure to pass your kind comments on to Renatta, Laura, and the store manager. They will be thrilled to know their excellent customer service made such a positive impression.
Thank you again for your wonderful feedback. We look forward to welcoming you back to Marlow again soon.
Customer Experience Care Agent - Abigail
Perfect 1
Excellent service today from one of your team members. Just what you expect from Jigsaw.
10 July 2026
Unprompted review
Reply from Jigsaw
Dear Pamela,
Thank you so much for taking the time to share your feedback.
We're delighted to hear that you received excellent service from one of our team members and that your experience reflected the high standard you expect from Jigsaw. Comments like yours are always wonderful to receive.
We'll be sure to share your kind words with the team, who will be delighted to know they made such a positive impression.
Thank you again for your support, and we look forward to welcoming you back to Jigsaw soon.
Customer Care Experience Agent - Abigail
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