Jeulia Jewelry Reviews 

13,164
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 3,837 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praised the easy-to-navigate website and straightforward shopping process, appreciating the clear product descriptions and diverse options. Many people highlighted the beautiful and high-quality jewelry, noting its durability and the wide selection of unique designs. However, some customers noted concerns regarding order fulfillment, with items taking a long time to arrive or showing incorrect delivery statuses. A few others felt product quality was not always as expected, citing issues like finishes peeling, items not matching website photos, or fake-looking gemstones.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the beautiful and well-made jewelry,... See more

User experience

Customers consistently note positive experiences with user experience, praising the easy navigation,... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the products as described and... See more

Order

People report ambiguous experiences with order, with many customers expressing significant frustration... See more

Website

Reviewers mention positive feedback about the website, with many finding it easy to navigate, browse, and use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good website that's easy to look through and read. The price of the jewellery is considerably cheap compared to other jewellers. Can't wait to receive my order

Company replied

Rated 5 out of 5 stars

All of my pieces from Jeulia have been beautiful so finding the bracelet I had been looking at for a while on sale was a bonus. This is quality jewelry at a great price.

Company replied

Rated 5 out of 5 stars

I like that it has options. I tried getting a photo locket at another store but they don't use different photos. And I like that I was able to zoom and make the pictures look nice and clear. Once I ge... See more

Company replied

Rated 5 out of 5 stars

The purchase experience I had with purchasing the turtle ring was great. It was was easy to navigate through the website and easy check out. Thank you for the good experience .


Company details

  1. Jewelry Store

Written by the company

At Jeulia, jewelry is more than an accessory - it represents something much more profound. Through jewelry, we're endowed with the ability to not only personalize a look, but also evoke emotion and create memories. This is the very mentality of Jeulia; we create premium, artisanal jewelry that embodies both who you are and what you stand for. Custom Jewelry, Engagement Rings, Silver Rings.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(13,164)

4,779 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had an amazing experience purchasing jewelry from Jeulia. The craftsmanship is absolutely stunning, and the piece looks even more beautiful in person than it did online. The quality exceeded my expectations, with incredible attention to detail and a luxurious finish.

Ordering was smooth, shipping was prompt, and the jewelry arrived securely packaged in an elegant gift box. It truly felt like opening something special.

If you're looking for unique, high-quality jewelry at a reasonable price, I highly recommend Jeulia. I'll definitely be purchasing from them again!

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible. No communication, nothing.
I ordered a ring and a necklace 3 weeks ago, and i waited for two weeks for an update, on the website it was delivered, but when i wrote them an email to ask why can’t i use the tracking app, they told me they didn’t send it because my address was incorrect. The address is good, it’s the same i’m using for every delivery. And since then, they won’t give me any answer, i asked them to tell me if it’ll at least get here or they won’t send it anymore, no answer, asked them to at least give me my money back, no answer.

16 June 2026
Unprompted review
Jeulia Jewelry logo

Reply from Jeulia Jewelry

Thank you for sharing your feedback, and please accept our deepest and most sincere apologies for the frustrating experience you’ve had. We completely understand your frustration regarding the lack of communication and the delay with your order.

We would like to address the issue regarding your shipping address. Sometimes, our system's automated address verification may incorrectly flag a valid address as incomplete, which unfortunately caused the delay in dispatching your ring and necklace. We are truly sorry for this error and for the confusion it caused.

We want to assure you that your order is now on its way. The package has been successfully shipped, and our customer service team has just sent an email to you with the tracking information and shipping details.

Could you please kindly check your inbox (including the spam/junk folder) for our latest email? If you still do not receive the tracking details or have any further concerns, please reply directly to that email or contact us at [Your Customer Service Email]. We are here and ready to assist you immediately.

We deeply regret the stress this has caused and appreciate your patience as we get your order delivered to you.

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Allowing me to make last minute modifications to my order.

30 June 2026
Unprompted review
Jeulia Jewelry logo

Reply from Jeulia Jewelry

Thank you for your lovely review! We’re delighted we could assist you with last-minute order modifications and provide great customer service.

Rated 5 out of 5 stars

Fine

Well, the jewelry is quite beautiful, the designs and stones are pretty good and hope the quality is as good as they look.

The bought process was quite easy, nothing weird, just waiting the shipment process and the arrival.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

The rings are absolutely beautiful And…

The rings are absolutely beautiful And their website makes it super easy you can type in what you’re searching for and it shows you all of the things that I was able to select my size put my address in. It was just awesome. I cannot wait to get my order.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Good quality and delivery time

1 July 2026
Unprompted review
Jeulia Jewelry logo

Reply from Jeulia Jewelry

Thank you for the 5-star review! We’re delighted that you had a great experience with our product quality and shipping speed. Thanks for choosing us, and we hope to see you again soon!

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