Flights on time both ways. Friendly and competent ground staff and cabin crew. Ground staff actually seem to care about customers which cannot be said for other airlines. All that said, very disappoin... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My experience was mainly good but informed about lack of food & drinks before flying. Whilst away there was a report that there had been a problem but all supplies had been resumed. Again, 2 days b... See more
We have always found Jet2 staff to be very customer oriented, we took advantage of the Twilight drop off in Glasgow for the first time, which made our travel so much easier... Every member of staff th... See more
Chaotic departure from Tenerife South ,3 hours late taking off due mainly to passport control problems. Flight itself was good as usual with Jet2. The all day breakfast was awful. The omelette would... See more
Company details
Written by the company
Enjoy a friendlier flying experience with Jet2.com! Get low fare flights to over 50 destinations from nine UK airports, along with allocated seats and a huge 22kg baggage.
Written by the company
- Coronavirus (COVID-19)
- Voted Best Airline – UK and Best Low-Cost Airline – Europe at the Tripadvisor Travellers' Choice Awards for four years in a row, Jet2.com’s the top place to go for friendly low fares. With us, you can snap up one of our incredible deals. We’ve got daily flights departing from our nine UK bases and more than 70 destinations across Europe and beyond to pick from. You’ll find beach destinations, ski spots and some of the world’s best cities among the line-up, meaning you can choose the place that suits you best.
- What we’re doing
- Your safety is our priority – always. Things may look and feel a little different these days, but we want to reassure you that you’re in safe hands when you fly with us. Looking after you every step of the way is what we do best. That’s why we’ll bring you the same industry-leading customer service you know and love, with some extra measures to keep you safe and sound.
- What to expect
- In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great flight. During your journey, you may find some things have changed, but we’ll look after you throughout:
- • Looking after you before you go: There are some simple steps you can take to give you extra peace of mind before you even take off, like checking in online and downloading our app to use mobile boarding passes.
- • Looking after you at the airport: Your wellbeing is our top priority, so expect to see some new measures to keep you safe and sound, such as social distancing, wearing a mask at all times and boarding in small groups.
- • Looking after you in the air: Our planes are deep cleaned daily and kitted out with HEPA filters, plus we’ve switched to a more contact-free experience onboard.
Contact info
Low Fare Finder House, Leeds Bradford International Airport, LS19 7TU, Leeds, United Kingdom
- 0333 300 0042
- customer.service@jet2.com
- www.jet2.com
4.4
Excellent
137K reviews
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I really like Jet 2 -but
I really like Jet 2. Always lots of redcoats around to get you through or assist you.
I do lots of golf holidays and i guess a good customer doing hold luggage - golf bags - more leg room.
I got to tell you more of my fellow golfers are now going to easyjet from Birmingham due to cost.
For what i use it is now almost £500 to go to Spain with JET2 and that is getting a bit too much as i fly most months
6 June 2026
Queue at Faro Airport check in
Queue at Faro Airport was slow and I had to ask to use bag drop (still had to get in a queue to do so). Faro airport passport control queue was 1.5 hrs which want in Jet2 control. Service onboard was excellent with great crew lead by Andreas.
31 May 2026
Jet2 is an excellent
Jet2 is an excellent, well run airline. The various teams are helpful. I appreciated being upgraded to a seat with extra legroom on a recent flight, particularly as I am quite tall. Thank you for this.
My only problem recently has been delayed departures (and I don't think it is fair to blame the company for this)
I will continue to fly regularly with Jet2
29 May 2026
Everything was on time
Everything was on time, good announcements made in Airport pleasent smiles on boarding plane
6 June 2026
As a passenger you expect to be…
As a passenger you expect to be welcomed by friendly, smiling staff and assisted, from approaching the check-in desk until you arrive at your destination. With Jet2 you experience all this. If you had a sixth star I would award it!
31 May 2026
I travelled on my own for the first…
I travelled on my own for the first time and was well looked after by the friendly team. Plane was clean and food was good. The only negative was that we had to sit on the plane with no air-conditioning before departing Manchester Airport but I understand this was not the fault of Jet2.
24 May 2026
Monthly visit
I travel over to EMA every month and I wouldn't choose another airline. Everything is excellent 👌
6 June 2026
Jet2 did an excellent job and gave us…
Jet2 did an excellent job and gave us complete confidence mainly because there was always a member of staff on hand to help.
6 June 2026
No air con for an hour or so waiting on…
No air con for an hour or so waiting on flight extremely uncomfortable conditions- actual flight ok
6 June 2026
Never had an issue with Jet2 we use it…
Never had an issue with Jet2 we use it every time for package vacations
5 February 2026
Unprompted review
Good flight times
Good flight times, price wasn't very cheap for a flight to Spain tbh. Service was fine, on time both legs. Seats extremely uncomfortable, poorly padded.
5 June 2026
Another good flight with Jet 2
Another good flight with Jet 2. Efficient and enjoyable. All on time.
5 June 2026
Flight delayed
Our original flight time was move to later then we had a further delay. We queued in the air tunnel to board and had to return back to the waiting area whilst a tyre was then changed.
We finally boarded but were delayed so much that we had to incur an additional out of hours charge for our hire car.
Thank goodness they’d stayed open.
We finally arrived at our resort at 2am.
We were also delayed on our return journey
22 May 2026
I had a really good flight
I had a really good flight, could understand the captain when he spoke over the tannoy, staff were lovely...
31 May 2026
We fly with jet2 to cyprus every time…
We fly with jet2 to cyprus every time we go.The staff are always very friendly helpful and polite.Nothing is ever to much trouble.We even recommended to all our friends.Booking on line is really easy right down to getting the boarding passes.
18 May 2026
Lies
Having traveled with Jet2 many times I was disappointed when receiving email explaining why we were being delayed, as it was totally false.
The email told us it was due to air traffic control, this was a lie as we already knew the reason was down to baggage loaders putting the bags on the wrong aircraft. These things happen so why not tell the truth.
30 May 2026
Although
Although, due to warehouse fire that caused issues selling duty free, staff were still attentive and as friendly as ever, always outstanding
31 May 2026
Excellent flight!
6 June 2026
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