Jerry's Artarama Reviews 

Low quality of products, no customer support

I ordered 2 x spray cans @ 2 x $11. I was then informed that they only had one in stock and back ordered the second. The shipping charge for both was $16 (toTx) they sent the one they had and charged the $16. Was then told that they were not restocking and fulfilling the original order. Was this actually to avoid the cost of mailing the second can which they were to pay? I would never have agreed to $16 postage for one can but on web chat their operative couldn’t have cared less. It’s called Greed.

I have very good experiences with Jerry's Artarama. They have many products available at a great price. They carry Charvin and Lukas oil paints, which no other large competitor carries. One thing that I wish could be better was the customer service.

A large advantage that Jerry's has over Blick in terms of email customer service is that they are significantly faster to respond to queries. The wait time for someone from Jerry's to respond to me varied anywhere from a few hours to a few days, while for Blick, it took nearly a week.

I feel like the phone customer service for Jerry's could be better though. It would be nice to know every few minutes while waiting what place I am in line. I'm not sure if it's the network connection on my end or on their end, but every time I call and get 1st in line, the other side does not seem to hear me at all, and neither can I hear them. So I get hung up on and need to restart the call again and wait an additional half hour despite being 5th in line.

I do want to give a shout-out to Emily. Even though our time zones are vastly different, she was able to help solve an issue in which a multicolor watercolor set had tubes that were all the same color, and provided a refund.

I'm not sure what is with this large wave of negative reviews. I have never ordered anything large from Jerry's, and I make it a habit to never order any large items like easels and furniture from any art website (I either DIY it or learn to make do without it!).

I have never had any issues with backordered items so I cannot speak on that either.

Ordered an item that supposedly was in stock. But after not receiving it a week later checked back and it said the item was backordered. Tried calling and was on hold for a half hour before I gave up. Totally unaccpetable and close to fraudulent. They even offered faster shipment at an additional cost, which I passed up. What's that all about when the item in backordered.

Jerry’s sent me a defective Mabef M22 easel. I contacted the company multiple times including filing a damaged item report, sent photos, and follow-up emails as I was being completely ignored by customer service. I also called and spoke with an agent twice. The first time, I was blown off. I was finally given permission to return the damaged item yet was only given a partial refund for an improperly manufactured item. Apparently, Jerry’s Artarama does not stand by the products they sell, ignores their customers when there is a problem, and short-changes them if they think they can get away with it. Better Business Bureau complaint filed. I should have been given a full refund for this item - including the tax I paid them, which they have also kept. Bye, Jerry’s! There are SO many other choices out there for Artists.

This review is for the framing department where I had a Canvas Stretch order. They were slow, rude, and beyond the pickup day by a week. They never called to tell me they hadn't been able to start on the job and when I said I would take it elsewhere they said there would be a restocking fee. I asked what the restocking fee would be.

The said they would call me back with the restocking fee, and a few hours later they called to tell me the canvas stretch that I had waited for for a month was ready. I will never go here again.

Do not buy from this company. Their customer service is a mess.

I bought 2 frames. One arrived broken, the other never came and we got no updates about the status of the 2nd item.

The frame they sent arrive shattered. I filled out the proper “damaged item” form, was followed up with via email by a rep who asked me to send photos, which I did.

Still the refund was not issued and I had to call to request a refund (because I had already had to purchase a replacement locally). I was told a refund would be issued promptly.

Still,, the refund isn't issued.

Then, I receive an email the missing frame they had said nothing about suddenly shipped. Which I will now have to go through the process of returning - if it arrives in one piece.

Now, I receive another shipping notice, this time for the 1st frame that arrived broken that I am trying to get a refund for.

So now I will have two items I no longer need after jumping through way too many hoops trying to get a refund for damaged product.

We clearly stated multiple times DO NOT NEED A REPLACEMENT. We already had to purchase frames locally at a much higher price.

I have spent a lot of time and effort (as you can see above) on this issue.

Once this issue is finally resolved, I will never buy from this company again.

I have purchased items from Jerry’s a few times. Each time something arrives damaged or destroyed. Each time you attempt to get them to do their job and issue a replacement or refund they drag their feet, set up hoops for you to jump through, and find a way to insure that you will give up in frustration. THIS is why their customer service rating is soooo low. Even just getting them to respond to the form they require you to fill out online initially is impossible without making multiple calls in to try to light a fire u see someone to get it done. They still won’t do it but they will give you another list of things to do! They will tell you they will send you a return label, which will never arrive, and so on. No other art supply company has ever given me such poor service, repeatedly, with every single phone call. I shop a lot for art supplies online and Jerry’s ranks right at the bottom of the barrel. Try almost anywhere else! Jackson’s is excellent. Even Blick or Amazon are better than Jerry’s by a long long distance. Once Jerry’s has your money they really just don’t care - pervasive to their lack of true service. just don’t do it, you and your hard earned money deserve better than this.

Ordered 48x48 canvases (pk of 3)- end of box completely torn off and 2 of 3 canvases ripped down to stretchers. Called day they arrived - a Friday (no answer on CS line)- emailed w/pix same day. Called 3 days later (Monday)- finally pressed "1" for order and told them what happened. Was promised a refund for 2 of the canvases- no email confirmation arrived. Called AGAIN and no one picks up. I will NOT be ordering from this company again.

This, this is the second time I've tried to call Jerry's regarding a problem that I had. While, I have gotten some emails regarding the situation, I was supposed to hear back from them regarding an order that has been missing for over a month! The same thing happened to me today as last time. The first two times I called, my call got disconnected right after I spent time listening to their message. Then, I finally decided to push "one", and I got through to "the jazz music".... that lasts forever. Finally, after about 20 minutes, a voice comes on, saying "You are the next call in line". That happened last time too. Over 20 minutes later, my call was never picked up. I finally hung up. My time is too precious to waste with things like this ... life is too short!
To their credit, Jerry's delivers in a timely manner, my orders are usually correct, and undamaged and prices are reasonable.
I usually don't have problems. It's only nice to know that when you do have a problem and you've spent a lot of money with a company through the years as well as on this particular missing order, that it would be taken care of in a timely matter...
to show that you really matter. Whatever happened to "customer service" and one- to -one contact (like a real human voice) rather than all the frustrating encounters. we are forced to have today with machines.

This is where Jerry's Kids go for employment. When you enter your credit card on their website, you may as well be donating to a charity. They have no inventory and it takes them months to do custom framing.

I love the frames from Jerry’s. I have purchased around 5-10 frames a month for several months. I paint with oils and it takes a while for paints to dry.I also try to keep a couple of frame choices for my collectors. I have had some frames a few months.
Recently I discovered in my order all of my museum quality 16x20 frames have a severe crack.
I have called Jerry’s 2x and emailed them 3x with pictures. 12.2 AND 12/9 last email12/17
I am told on the phone the info is being noted and customer service will reply as soon as the email is received. Last time I sent another email while on the phone. They said it was received. I still can not get them to reply to me. I want a refund or replacement Customer Satisfaction Guaranteed NO MOT IF THERES A PROBLEM they IGNORE you

I ordered a gift boxed gift card one month ago. I received order confirmation the same day with Order #. My credit card was charged but I never received a shipping notice as promised. Gift card was never received and email inquiry to Customer Service was never acknowledged.Very frustrating experience to be ignored by Customer Service. Am waiting for a response to my follow up email before disputing the charge with my credit card company but so far, the experience has been dismal.

Signed up on their website for their "Exclusive Club" and waited a day for a coupon code email that was never sent despite receiving 3 others from them. Asked via their online chat and was told the minimum order $25 more than was stated on their website and then given a coupon code that did not work. Went elsewhere and bought all the same items for less. They definitely need to fix their issues and work on their customer relations. Won't be returning.

no customer service. they have your money and dont respond.
dont buy from them

I bought a wood panel which arrived damaged/cracked. I submitted photos which clearly showed the damage and did finally receive a refund for LESS THAN the amount I paid for the item. SHAME ON YOU! Terrible customer service, will never buy from Jerry's Artarama again. There are many other art supply vendors who demonstrate they value their customers.

Their products are of good quality and are reasonably priced. But, do not dare contact customer service when you have a problem. I received a very flawed frame. Customer service was contacted via email—twice. No response whatsoever.

As a former business owner -- I am APALLED at the COMPLETE lack of organization, concern, and professionalism I've experienced with them.
Even the SUPERVISOR IN C.S. did not give one lick! that I was a potential valuable commercial account for them.
They lied abt shipping, and cancelled my order 2 WEEKS after taking my money!!!!
Said they were OUT OF STOCK!
Explanation???? We're really sorry. Period.
They must have more business then they need -- bc I will tell everyone to stay clear of this BOGUS ENTERPRISE. Never Again.

My experience with Jerry's Artarama was excellent. I purchased 4 floating frames to display several painting I have done. The frames were good quality for the price. I did not get as many fasteners as I was supposed to however, customer service responded quickly and alleviated the problem. Hats off to Emily in customer service.

Awful experience with their company. Lie about return process. They state within 5 days can contact UPS for pickup if unopened with no return shipping cost. I called UPS and they said no, only if you refuse at time of delivery. I called Jerrys customer service and they told me to call UPS. And I would be responsible for return shipping cost. That's only one issue I had with that place. What a scam!!!