Jelly Frog Reviews 

470
•
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

The order took a while to arrive, supposedly lost by Royal Mail but a simple email to the contact on the website got it sent out. Nice products in the mystery box, two t-shirts, some socks, a cap and... See more

Rated 4 out of 5 stars

Great customer service! A few issues occurred wlth my order, lost in post and a supplier slow providing replacement items. My queries however, were answered very quickly. Friendly service throughout... See more

Rated 1 out of 5 stars

Total scam. Ordered a mystery box for a present. It was never recieved. I kept being told it would be sent our soon. Then when I demanded a refund I was told I would receive it within 7 days. Aga... See more

Rated 5 out of 5 stars

The items received were all great My daughter swans around in her godfather dressing gown looking great. The Korn T is top notch quality too. The customer service is excellent and personal, in fa... See more

Company details

  1. Clothing Store
  2. also in
  3. Fashion Accessories Store
  4. Record Store

Written by the company

Jelly Frog sells Official Licensed Music Clothing & Gifts from Licensed Production Partners! Take a look at the awesome range of products available! All our Official Music T-Shirts, Hoodies and caps are fully licensed so you know you are getting excellent quality and supporting the original artists and labels! TRACKED UK SHIPPING & LOW COST WORLDWIDE SHIPPING!


Contact info

3.4

Average

TrustScore 3.5 out of 5

470 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(470)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A Great Business!

The items i received are amazing quality and great prices.
Correspondence from the business is fast and very helpful, when Royal Mail charged me for postage i was refunded immediately.
Items did take a while to arrive around 3 weeks, hence the 4 stars.
I would however buy again and again ☺️

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Great quality

Really pleased with the t-shirt, the fit is good and quality is very nice, soft and comfortable. Thank you!

23 December 2023
Unprompted review
Rated 5 out of 5 stars

Band Merch Hoodies

Ordered two band merch hoodies for my daughter. First time using Jelly Frog but definitely will not be the last as the quality of material and print was excellent. Highly recommend 😊

22 December 2023
Unprompted review
Rated 3 out of 5 stars

Slow delivery.

This was my second order from this company.
They need to sort out their feedback re dispatch. Not kept up to date with the process.

22 December 2023
Unprompted review
Rated 5 out of 5 stars

Customer Service 5 stars!

I was concerned about the item I ordered being delivered on time for Christmas. I emailed the company and Phil checked where it was and emailed me straight back. The t-shirt arrived today, as promised. It’s fabulous. My partner will love it. Can’t recommend Jelly Frog highly enough.
Thank you

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Extremely helpful in arranging a replacement t-shirt when my original order didn’t arrive. Even sent an extra free one. Quick to respond and very helpful. Would definitely use again and recommend.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service. Item was 'misplaced' by Royal Mail such that it didn't arrive. A couple of emails to Phil at Jelly Frog and another item sent by tracked postage with no fuss or other delays. Item was exactly what we were after as well so all good.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Order and exchange o9f t shirts

Orders were quickly processed and delivered. I ordered wrong size and had to return them. The exchange was dealt with quickly. I have used Jellyfrog before and will definitely use them again.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Very good quality t-shirts, and fantastic customer service. An order of mine went missing in the post, and it was replaced without any problems. I’ve only shopped with Jelly Frog twice, and I’ll definitely be back!

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Latest purchase from Jelly Frog

Latest purchase from Jelly Frog, all the T-shirts I’ve bought have been really good value and quality. I had a bit of an issue with the delivery of the latest one but their customer service was great and it’s arrived in time for Xmas

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous Bowie t-shirt

Found a truly fabulous Bowie t-shirt- exactly what I was looking for! Service was swift, smooth and simple. What more could you want?

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Beatles T-shirt

I ordered a Beatles T-shirt and it arrived promptly and at a great price. Officially licensed product too. Will definitely deal with again.

Alan Jones

18 November 2023
Unprompted review
Rated 5 out of 5 stars

Much Beatles merch

Took a little bit of time to arrive but is a great quality tee, love it. Not for myself to wear, but I shall definitely use Jelly Frog again when I want any snazzy t shirts or socks. Thanks

7 December 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look