The order took a while to arrive, supposedly lost by Royal Mail but a simple email to the contact on the website got it sent out. Nice products in the mystery box, two t-shirts, some socks, a cap and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service! A few issues occurred wlth my order, lost in post and a supplier slow providing replacement items. My queries however, were answered very quickly. Friendly service throughout... See more
Total scam. Ordered a mystery box for a present. It was never recieved. I kept being told it would be sent our soon. Then when I demanded a refund I was told I would receive it within 7 days. Aga... See more
The items received were all great My daughter swans around in her godfather dressing gown looking great. The Korn T is top notch quality too. The customer service is excellent and personal, in fa... See more
Company details
Written by the company
Jelly Frog sells Official Licensed Music Clothing & Gifts from Licensed Production Partners! Take a look at the awesome range of products available! All our Official Music T-Shirts, Hoodies and caps are fully licensed so you know you are getting excellent quality and supporting the original artists and labels! TRACKED UK SHIPPING & LOW COST WORLDWIDE SHIPPING!
Contact info
20-22 Wenlock Street, London, United Kingdom
- office@jellyfrog.co.uk
- www.jelly-frog.net
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality items
Great quality items. Was unable to add my free shirt on my order so that was a bummer & one of my items was out of stock when my order was filled. But what I did get were awesome and customer service was very professional and helpful with my question. I'll just keep an eye on the items to come back into stock and make a new order 😉 love that the merchandise is licensed too.
You can have the 1 star for how quickly you took payment
I only take time to leave reviews if i get outstanding customer service or really poor customer service, the one star rating tells you why i've taken the time to write this one.
Also they kindly sent me the link to Trustpilot to leave a review with the promise of a free tee, which makes me wonder why they have such a high positive rating on here.. and by submitting this review i can comfirm it is based on a genuine experience and i haven't received an incentive to write it.
So when you email them to chase your order, which you'll have to do, & they say they are really busy, i'm guessing they are busy, fending off unhappy customers.

Reply from Jelly Frog
Very pleased with my purchases and…
Very pleased with my purchases and prompt service from Jelly Frog, even when I made a boo boo with my order they were very helpful a dealt with the issue immediately.
Would recommend using Jelly Frog.#onehappycustomer
Excellent product
Products arrived in excellent condition and exactly as advertised. :)
Excellent communication
Excellent communication, good delivery. Ordered tshirts, all sizes were as expected. Great service, I will be using this site again and would definitely recommend it. Also got the bonus of a free tshirt!
Good quality top
Good quality top, delivery a bit slow but communication good.
Amazing!
Love the wide variety of items that are on offer and also have a great sizing too!
Deftones T-shirt
The Deftones T-shirt arrived and the print quality was great thank you...
The order did take absolutely ages to arrive though, so if you're in a rush, maybe factor that in.
Thanks,
Mark Stokes
Lost my order but great customer support
My original order got lost in the post. I’m not saying it’s the company’s fault probably just royal mails fault. Great costumer service when sorting out the issue.
Ordered two T-shirts good price also…
Ordered two T-shirts good price also got a free T-shirt 👍
Good quality product
Good quality product , delivery time could have been better but communication was consistent
Favourite artist t shirts at discount price.
Found this great website selling genuine artist t shirts and clothing. Great value and choice
Excellent customer service replied…great service
Excellent customer service replied promptly to my request. Items are of excellent quality. An all round great shopping experience. Highly recommended
Great customer service and high quality…
Great customer service and high quality products. Worth the wait!
Kickin' band stuff!
There is a fantastic selection of merch on jelly frog, I ordered 2 t shirts, getting another free! I had a query on delivery times which was responded to quickly and my new tees arrived a couple of days after. The quality of the t shirts is great and I'll be sure to check out some of their other stuff!
Purchasing easy and fair price
Purchasing easy and fair price
Took a few weeks to dispatch though
Used Apple Pay so the ordering was…
Used Apple Pay so the ordering was quick and easy. It took a little longer than anticipated to arrive but it was fine when it got here. John Duncan
Product looks very good
Product looks very good. Time for delivery was a bit long, customer services where quick in responding and did state that it was in the ts&cs. Not sure I would have noticed it if they hadn’t pointed it out.
Made up with my order
Made up with my order, good quality merchandise. Delivery was a little slow due to increased demand but wouldn’t put me off ordering from them again. Many thanks, Oliver Atkins
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







