Jelly Frog Reviews 

470
•
TrustScore 3.5 out of 5

3.4

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Rated 4 out of 5 stars

The order took a while to arrive, supposedly lost by Royal Mail but a simple email to the contact on the website got it sent out. Nice products in the mystery box, two t-shirts, some socks, a cap and... See more

Rated 4 out of 5 stars

Great customer service! A few issues occurred wlth my order, lost in post and a supplier slow providing replacement items. My queries however, were answered very quickly. Friendly service throughout... See more

Rated 1 out of 5 stars

Total scam. Ordered a mystery box for a present. It was never recieved. I kept being told it would be sent our soon. Then when I demanded a refund I was told I would receive it within 7 days. Aga... See more

Rated 5 out of 5 stars

The items received were all great My daughter swans around in her godfather dressing gown looking great. The Korn T is top notch quality too. The customer service is excellent and personal, in fa... See more

Company details

  1. Clothing Store
  2. also in
  3. Fashion Accessories Store
  4. Record Store

Written by the company

Jelly Frog sells Official Licensed Music Clothing & Gifts from Licensed Production Partners! Take a look at the awesome range of products available! All our Official Music T-Shirts, Hoodies and caps are fully licensed so you know you are getting excellent quality and supporting the original artists and labels! TRACKED UK SHIPPING & LOW COST WORLDWIDE SHIPPING!


Contact info

3.4

Average

TrustScore 3.5 out of 5

470 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.4

All reviews

(470)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great quality items

Great quality items. Was unable to add my free shirt on my order so that was a bummer & one of my items was out of stock when my order was filled. But what I did get were awesome and customer service was very professional and helpful with my question. I'll just keep an eye on the items to come back into stock and make a new order 😉 love that the merchandise is licensed too.

16 May 2024
Unprompted review
Rated 1 out of 5 stars

You can have the 1 star for how quickly you took payment

I only take time to leave reviews if i get outstanding customer service or really poor customer service, the one star rating tells you why i've taken the time to write this one.
Also they kindly sent me the link to Trustpilot to leave a review with the promise of a free tee, which makes me wonder why they have such a high positive rating on here.. and by submitting this review i can comfirm it is based on a genuine experience and i haven't received an incentive to write it.
So when you email them to chase your order, which you'll have to do, & they say they are really busy, i'm guessing they are busy, fending off unhappy customers.

12 June 2024
Unprompted review
Jelly Frog logo

Reply from Jelly Frog

Hi Alan, The item was delivered today, see tracking below - https://www.royalmail.com/track-your-item#/tracking-results/TQ306245781GB

Best regards Phil :)

Rated 5 out of 5 stars

Very pleased with my purchases and…

Very pleased with my purchases and prompt service from Jelly Frog, even when I made a boo boo with my order they were very helpful a dealt with the issue immediately.
Would recommend using Jelly Frog.#onehappycustomer

19 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Excellent communication, good delivery. Ordered tshirts, all sizes were as expected. Great service, I will be using this site again and would definitely recommend it. Also got the bonus of a free tshirt!

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

Love the wide variety of items that are on offer and also have a great sizing too!

8 June 2024
Unprompted review
Rated 3 out of 5 stars

Deftones T-shirt

The Deftones T-shirt arrived and the print quality was great thank you...

The order did take absolutely ages to arrive though, so if you're in a rush, maybe factor that in.

Thanks,
Mark Stokes

8 June 2024
Unprompted review
Rated 5 out of 5 stars

Kickin' band stuff!

There is a fantastic selection of merch on jelly frog, I ordered 2 t shirts, getting another free! I had a query on delivery times which was responded to quickly and my new tees arrived a couple of days after. The quality of the t shirts is great and I'll be sure to check out some of their other stuff!

19 May 2024
Unprompted review
Rated 4 out of 5 stars

Product looks very good

Product looks very good. Time for delivery was a bit long, customer services where quick in responding and did state that it was in the ts&cs. Not sure I would have noticed it if they hadn’t pointed it out.

15 May 2024
Unprompted review
Rated 4 out of 5 stars

Made up with my order

Made up with my order, good quality merchandise. Delivery was a little slow due to increased demand but wouldn’t put me off ordering from them again. Many thanks, Oliver Atkins

8 June 2024
Unprompted review

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