JEGS Performance Reviews 

325
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, most reviewers were let down by their experience overall. Many people encountered horrible customer service, finding it unresponsive, unhelpful, and difficult to reach for assistance. Customers frequently reported significant order problems, including extensive backorders, items never shipped, or receiving incorrect and incomplete parts. Additionally, many experienced poor product quality, with items arriving damaged, failing prematurely, or falsely advertised. However, some customers noted positive interactions with customer service representatives who were helpful and resolved issues. A few other people also felt their ordered parts arrived as expected and were of good quality.

What people talk about most

Product

Consumers find product quality and accuracy to be a significant concern, with many reporting receiving... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Customer service

People report negative experiences with customer service, with many describing it as horrible and lacking... See more

Quality

Reviewers highlight negative aspects of quality, with many describing products as "junk" or "rubbish" and... See more

Service

Customers had negative experiences with service, with many describing it as horrible and the worst they've... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Never ordering again. Advertised a great new carb, ordered immediately. A month goes by with no contact other than original email saying it was backordered and would be shipped on9/19. Have called tw... See more

Rated 1 out of 5 stars

had some questions about purchased product,so i sended a mail..no answer mabey something went wrong but after 3 more mails ...radiosilence...very poor/ bad communication.really a shame for this compan... See more

Rated 1 out of 5 stars

Horrible customer service!! Wrong parts listed to use together Incomplete exhaust kits, missing hardware Pier in Customer Service essentially told me to wait!! Pier also said his Tech Guys did n... See more

Rated 1 out of 5 stars

I would leave less than a star if that were an option. I purchased a radiator for my Jeep (frostbite cooling) 8 months ago (March 2025) and it has already failed. Jegs has emphatically refused to... See more


Company details

  1. Auto Parts Store
  2. Auto Parts Manufacturer
  3. Auto Parts Market
  4. Car Accessories Store

Information provided by various external sources

JEGS High Performance is the second largest mail order company of automotive equipment in the United States.


Contact info

  • Jegs Boulevard 101, 43015, Delaware, United States

  • www.jegs.com

1.4

Bad

TrustScore 1.5 out of 5

325 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(325)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

TCI th350

TCI th350
Don't purchase it had been welded in one spot before, had a crack in the tailshaft housing, and less than 500 miles on it the bell housing snaps

20 May 2025
Unprompted review
Rated 1 out of 5 stars

Your parts are total crap,you send out…

Your parts are total crap,you send out parts that are wrong, then send them out wrong a second time. Then I ordered a rear bumper and what a joke it was terrible what happened to your quality control. DONT waste your time or money with them. They talk a good talk but there parts and lack of quality control is a joke

2 June 2025
Unprompted review
Rated 1 out of 5 stars

PRETTY POOR

PRETTY PORE ON YOUR PART JACK ME AROUND ON COUPONS NO DISCOUNT BOY WHAT A SHELL GAME YOU GOT GOING HERE YOU GOT SCANERS RUNNING TOO TO HIT MY CARD UP FOR MORE MONEY WHAT A JERKIMG AROUND I GOT TODAY REMEMBER WAY BACK WHEN JEGS WOULD ANSWER THE PHONE AND HELP DOES NOT GIVE A SHIT ALL ABOUNT THE BENJEMINS ????????

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Never again!

Parts are garbage l.bought door locks, and the key doesn't even come out of them i returned some items that I didn't need and they charged me double the money for a return label. Was almost as much as the part. So I got nothing back. Customer service would not help so that was my last order I will ever place

29 May 2025
Unprompted review
Rated 1 out of 5 stars

ordered for the last time here

ordered for the last time here i didn't get my parts shipped in a proper time as indicated on the website the parts are very expensive and they obviously don't care to have them delivered to me in a timely manner therefore i will get my engine parts from somewhere else and will be requiring a refund

29 May 2025
Unprompted review
Rated 1 out of 5 stars

Rocker arm stud broke in my Edelbrock…

Rocker arm stud broke in my Edelbrock head and it was a warranty issue. They supposedly sent it out but didn’t. Days went by and three phone calls and no one knows nothing. Week and half later they tell me they would check
with Edelbrock and have to wait for an answer. I’ve given Jegs thousands of dollars you would think they would just ship it right out, no I have to jump through hoops. Well the hell with them called summit and just payed for it got it in two days. Summit gets my money from now on

27 May 2025
Unprompted review
Rated 1 out of 5 stars

THIS PLACE HAS GONE TO HELL OVER THE…

THIS PLACE HAS GONE TO HELL OVER THE LAST 2 YEARS I'VE BEEN BUYING FROM JEGS SINCE 1993 AND SPENT ALOT OF MONEY BUT THEY HAVE SEEN MY LAST DOLLAR I WILL USE SUMMIT FROM NOW ON, YOU LOST A GRAET CUSTOMER JEGS

12 May 2025
Unprompted review
Rated 1 out of 5 stars

Besides the fact that to get tech…

Besides the fact that to get tech assistance usually means being on hold for an hour, here is my story
I ordered two Russel performance ( from the terrible Edelbrock group), carb to fuel line hit for Gm car using a QudraJet carb, the carb fitting Russel supplies did not fit my 1991 Gm QudraJet equipped 454 Chevy , even though it listed tgat it fit from 74’ on up…WRONG! The fitting that they supplied that threads into fuel bowl on one end and converts to a #6 AN ON THE OTHER WAS THE WRING DIAMETER FOR MY FUEL BOWL( carb side) the Jegs tech guy took 20 minutes to comprehend what I was explaining. I then told him I can make Jegs and Russell’s mistake “right”!if they supplied to 3/8” not flare to #6 AN IF THEY OR RUSSEL WOULD SUPPLY THEM OR PERHAPS DO THW RIGHT THING AND GRAB Russel performance and shake them down for the right part. Unfortunately, Jegs did neither, instead I had to buy two fittings, plain cad steel( the rest of the kit is anodized AN, so rhe wow factor is gone) and pay full price and tax/shipping!!! What kind of customer service is this??? Never again Jegs and never again anything from Edelbrock after many years of using products by them and the manufactures under their cooperate umbrella as I’ve had nothing but horror stories from that group, but Jegs had an opportunity to make this right and dropped the ball!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Sure

Sure! Here are 10 comments related to international transmission repair:

27 April 2025
Unprompted review
Rated 1 out of 5 stars

Don't buy from jegs

I ordered wheel spaces. The guy wasn't rude and short. Didn't explain that there were 5 in a package so I ordered more. I had to pay double shipping and get a 15% return fee. I never buy from them again. I don't care if I have to pay more. And the second person I talked to didn't specify that there were 5 in a pack.

20 April 2025
Unprompted review
Rated 2 out of 5 stars

First time buyer

First time buyer. Suckered into ordering parts due to supposed avaialability ie showing near term shipping dates. Checked order a few days later and shipping for part 1 was delayed 2 months so cancelled order. Part #2 was a simple small part (pin) that was already shipped unfortunately, so could not cancel . Was charged full shipping fee of $15 for and $8 dollar part, but showed up JIT.
Supply chain nightmare for businesses so constant changes and updates for suppliers is a hardship for business dealings and projected availability. Got a pump one year after order from another supplier, but no charges until they called and confirmed continued interest. Good CS
Jegs did refund my fees for the delayed part. They have a fair price. A reorder, if onsidered, would have to be met with free shipping based on my purchase circumstances. Like to give people a second chance when possible

31 March 2025
Unprompted review
Rated 1 out of 5 stars

Order headers

Order headers. Our team mechanic installed them. He proceeded doing a smoke test. They ended up not passing. Ran scope down and findings that welds were not complete in the inside

15 January 2025
Unprompted review
Rated 1 out of 5 stars

I purchased bedlift early Nov

I purchased bedlift early Nov. Said would ship in 2 days. I wait a week and got nothing. Finally get email saying it will ship week later. I look on website it says back.ordered. I get another email saying ahippingnis delayed again. After 4 weeks of waiting I start calling Jegs to cancel order. When and if you ever get to a live person I was told that I would have to call back Monday to cancel. Fastforward to today...Monday. called to cancel order. Spent 15 minutes waiting for live person since there isn't an order cancel option to chose. Person tells me they will send cancel notice to customer service and even had attitude. I will not use Jegs anymore. Summit will keep my business.

3 November 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look